Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Pratiksha Kandpal

Business Excellence Manager
Delhi NCR

Overview

3
3
years of professional experience
5
5
years of post-secondary education

Work History

Business Process and Quality Manager

The Max Group( Antara Senior Care)
Delhi NCR
2022.02 - Current

My work here falls into these 3 pillars

1. Customer Experience :

This includes the following tasks

a. Process Experience Audits across verticals(Healthcare, Real Estate).

b. Performing voice of customer.

c. Audits of all Inbound service call made to our Call Center.

d. Mystery Audits.

2. Standardization:

a. Successfully completed the QAI Accreditation for the company. Program managed the whole task from requirement analysis to documentation to facilitating 3 days audit. Became the youngest healthcare organization to become QAI Accredited.

b. Primary Custodian for documenting over more than 100 SOPs and taking care of Document version control.

c. Primary Custodians for writing and maintaining the SOP Portal across all business.

3. Business Excellence

a. Completed Yellow Belt Certification.

b. Ongoing Green Belt Certification.

c. Currently leading 2 Business Improvement Projects- Reducing Attrition and Reducing TAT time for Invoice Processing.

d. End to End initiation and closure of all data points during the Internal Audits for all the 3 sister companies.

Project Management Intern

Kinara Capital
Banglore
2020.08 - 2020.10

Worked in the Business Process Re-engineering Team.
Communicated with the key decision makers for requirement gathering and offered my inputs as well.
Documented a Standard Operating Procedure for branch Onboarding & Offboarding.

Assistant Computer Faculty

Pinewoods International High School & Junior College
Mahabaleshwar
2018.03 - 2019.04

System Engineer

Tata Consultancy Services
Mumbai
2015.11 - 2017.08

During my 2-years stint in TCS, I worked for 2 clients namely Honeywell and NBCUniversal Media.
● I worked on various Business Intelligence and analytical tools to create meaningful deliverables for the clients in an agile project model.
● In Honeywell, as an API engineer, I accelerated and deployed API’s for their home products using APIGEE tool. We also implemented logging framework using Loggly.
● As a Tibco developer, I developed and prepared the show scheduling, advertiser scheduling and billing across various applications in Universal Studios.
● Implemented a process improvement for automating the advertisers billing system and saved $10000.

Education

Post Graduate Diploma in Leadership And Management - Management

The Vedica Scholars Programme For Women
New Delhi
2019.08 - 2021.01

Bachelor of Engineering - Information Technology

Priyadarshini College of Engineering
Nagpur
2011.08 - 2015.05

Skills

Process Development and Improvement

Accomplishments

Recipient of CEO's award within the first year of joining my current organization.

Timeline

Business Process and Quality Manager

The Max Group( Antara Senior Care)
2022.02 - Current

Project Management Intern

Kinara Capital
2020.08 - 2020.10

Post Graduate Diploma in Leadership And Management - Management

The Vedica Scholars Programme For Women
2019.08 - 2021.01

Assistant Computer Faculty

Pinewoods International High School & Junior College
2018.03 - 2019.04

System Engineer

Tata Consultancy Services
2015.11 - 2017.08

Bachelor of Engineering - Information Technology

Priyadarshini College of Engineering
2011.08 - 2015.05
Pratiksha KandpalBusiness Excellence Manager