Pratiksha Kuthare
Operations Manager GBSS
Bangalore
Summary
Strategic program and talent delivery and client operations lead with extensive experience in driving enterprise talent solutions across MSP, RPO, Total workforce program in the complex global environment. Proven success in leading large scale regional and multi-country implementation initiatives for MSP, RPO and SOW workforce solutions delivering program within defined competitive timelines and budget across EMEA, North America, APAC region. Experienced in managing end-to-end project delivery including program planning, execution, stakeholder management, risk mitigation, governance, and go-live readiness. Adept at partnering with senior client stakeholders as the POC aligning workforce strategies with broader business objectives while ensuring operational excellence. Highly skilled in coordinating cross-functional global teams, technology partners, and SMEs to deliver integrated TA solutions leveraging ATS, VMS, CRM and other technologies. Strong expertise in establishing rigorous governance frameworks, guiding RPA management, implementation, reporting, and resource planning to ensure program transparency and delivery precision. Recognized for successful transition in program solutions to design operational delivery enabling monitoring performance, and long-term stability. Proven ability to identify operational tasks, resolve escalations, and drive mitigation strategies to maintain project momentum and milestone delivery. A collaborative leader known for mentoring teams, managing geographically distributed stakeholders, and fostering strong executive partnerships. Passionate about driving continuous improvement, workforce innovation, and data-driven decision making in delivering scalable, future-ready talent solutions that improve hiring outcomes, operational efficiencies, and long-term business growth.
Overview
16
16
years of professional experience
3
3
Certifications
Work History
Client Operation Project Manager
Magnit Global Solution (GPS Team)
05.2025 - Current
- Manage client operations and service delivery for multiple global and strategic accounts including LinkedIn, Meta, Lam Research, and City National Bank leading a team of 19 Client Service Consultants (CSCs) delivering high-quality contingent workforce program operations.
- Lead end-to-end operational delivery across multiple client programs serving as the primary escalation point for operational issues and ensuring timely resolution while maintaining SLA adherence and client satisfaction.
- Manage end-to-end implementation projects including planning, execution, milestone tracking, and go-live delivery.
- Drive cross-functional collaboration with Program Managers, Product Engineering, Customer Success, and Support teams to implement process improvements, operational enhancements, and scalable service delivery models.
- Establish governance frameworks and stakeholder management cadence including field steering calls, operational reviews, and client check-ins to assess account health, mitigate risks, and drive alignment with delivery priorities.
- Expertise in deploying Managed Service Provider and Recruitment Process Outsourcing for solutions.
- Oversaw global recruitment framework operations across India, US, Europe, EMEA, and the Middle East serving as a subject-matter expert on sourcing strategy, screening workflows, compliance, and offboarding best practices.
- Building strong partnerships with client stakeholders acting as the primary escalation point for program implementation.
Client Manager RPO IT Product
Hays-LinkedIn
10.2024 - 03.2025
- Owned and managed the end-to-end RPO program for LinkedIn's engineering hiring function, leading a 32-member recruitment team (5 Recruiters, 25 Sourcers, 2 Team Leads) ensuring seamless delivery of large-scale technology hiring initiatives.
- Acted as a strategic partner to senior client stakeholders and Talent Acquisition leaders aligning recruitment delivery with evolving business priorities, workforce planning, and organizational growth strategies.
- Established strong governance frameworks and stakeholder management models including delivery cadence, operational reviews, and escalation management to maintain transparency and drive program performance.
- Leading change initiatives ensuring successful adoption of new processes during program implementation.
- Proactively identified hiring risks, pipeline gaps, and operational bottlenecks implementing mitigation strategies and resource reallocation plans to ensure continuity in hiring delivery.
- Coordinating IT SME's workforce strategy based operations and technology partners across global teams.
- Managing project documentation status reporting dashboards and implementation frameworks using tools like Smartsheet.
- Managed multi-vendor recruitment cost by rebuilding strong partnerships with hire recruitment vendors, job boards, and sourcing platforms while ensuring alignment with program expectations and delivery standards.
- Implemented and maintained performance scorecards tracking KPIs such as submission-to-interview ratios, time-to-fill, and offer acceptance rates to drive supplier accountability and continuous improvement.
- Led high-volume engineering hiring initiatives and recruitment programs including Hackerrank and Batch Day events, successfully sourcing and fulfilling 780 candidate assessments within two months and delivering 7 offers in a competitive hiring cycle.
- Delivered data-driven recruitment insights and strategic reporting to client leadership including market intelligence, competitor analysis, benchmark hiring trends, and talent analytics to support informed decision-making.
- Drove continuous process improvements across the recruitment lifecycle optimizing sourcing strategies, screening workflows, and candidate management processes to improve efficiency and reduce turnaround time.
- Served as the primary escalation point for complex recruitment challenges resolving difficult-to-fill requisitions, candidate withdrawals, process gaps, and stakeholder concerns to maintain hiring momentum.
- Championed candidate experience and employer branding initiatives standardizing communication frameworks and ensuring consistent high-quality candidate journey from initial engagement through onboarding.
- Built and mentored high-performing recruitment teams fostering a culture of accountability, collaboration, and proactive problem-solving through structured coaching, performance management, and cross-training initiatives.
Talent Acquisition Project Manager
KorrFerry Client-GOOGLE
09.2023 - 09.2024
- Top Performer of the Quarter by making 50+ QA in Google Online Challenge HC project.
- Managing BA's (Producer at YouTube) Google Core, Corp Eng, YouTube P&E, Google Cloud Payment platform, Cloud C, Search assistant Google Ads.
- Lead end-to-end RPO program delivery for Google hiring initiatives managing recruitment operations across multiple product areas including Google Core, Corp Eng, YouTube, Google Cloud Payment Platform, Search Assistant, and Google Ads.
- Managed and mentored a 20+ member distributed recruitment team (Team Leads, TA Specialists, Recruiters) across APAC and EMEA ensuring consistent delivery, collaboration, and high-performance standards across global hiring programs.
- Maintain full accountability for recruitment delivery performance including SLA adherence, quality-of-hire metrics, hiring targets, and overall stakeholder satisfaction across multiple business units.
- Established structured program governance and reporting frameworks leading project reviews, operational cadences, and executive updates to ensure transparency and alignment with client leadership.
- Partnered closely with HR, operational leaders, and cross-functional stakeholders aligning recruitment strategies with evolving workforce plans and broader organizational objectives.
- Implemented data-driven recruitment strategies and performance tracking improving candidate conversion rates and achieving a 25% reduction in time-to-fill and a 20% increase in client satisfaction scores.
- Delivered high-impact hiring outcomes by aligning recruiting pipelines with aggressive business targets resulting in a 38% increase in hiring velocity across key engineering programs.
- Led large-scale hiring initiatives and assessment programs including Google Online Challenge projects successfully delivering 80+ Online Assessment QAs and earning Top Performer of the Quarter recognition.
Recruitment Manager
Randstad Client-JPMORGANCHASE
06.2022 - 07.2023
- Managed the MSP/RPO recruitment operations for enterprise and financial clients including JP Morgan, leading and technically driving programs while ensuring delivery against KPIs, SLAs, and standardized operating procedures.
- Led a high-performing recruitment delivery team of 33+ recruiter and team leaders ensuring consistent service quality, operational efficiency, and successful fulfillment of hiring demands across multiple locations in India.
- Acted as the primary liaison between client hiring managers, internal HR teams, and supplier partners managing stakeholder expectations and ensuring seamless coordination across the recruitment lifecycle.
- Managed multi-vendor recruitment cost by driving vendor engagement, performance monitoring, and collaboration strategies ensuring candidate pipelines and improved delivery outcomes.
- Administered vendor management system (VMS) operations through Beeline overseeing requisition management, candidate submissions, interview coordination, offer approvals, engagement onboarding, offboarding, and timesheet/invoicing administration.
- Led quarterly business reviews (QBRs) and operational governance meetings providing performance insights, demand forecasting updates, and strategic recommendations to optimize workforce planning.
- Managed contractual agreements across investment banking, asset & wealth management, and vendor partnerships ensuring service level compliance, adherence, and effective commercial engagement with internal and external stakeholders.
- Ensured global HR operations consistency and compliance, strengthening data accuracy reporting governance, and audit readiness across recruitment and workforce management processes.
- Delivered data-driven workforce insights through dashboard and executive reporting including weekly, monthly, and quarterly metrics covering headcount tracking, engagement starts, terminations, and open requisitions.
- Oversaw contract onboarding and compliance processes ensuring completion of background verification (PES & II), system onboarding in Beeline, and adherence to weekly timesheet submission requirements.
- Drove strategic recruitment planning and demand forecasting partnering with business leaders to align hiring strategies with evolving workforce needs and project requirements.
- Implemented process optimization initiatives and HR technology enhancements contributing to the adoption and standardization of SAP SuccessFactors to streamline recruitment and HR workflows.
- Played a key role in change management during SAP SuccessFactors implementation, delivering training sessions, preparing user documentation, and supporting cross-regional adoption of standardized HR processes.
- Strengthened candidate experience and employer brand perception by implementing structured engagement practices and improving communication throughout the hiring lifecycle.
- Managed risk mitigation, escalations, and data compliance ensuring integration of corporate and divisional risk management practices, implementing corrective actions, and governance controls.
- Served as a Subject Matter Expert (SME) for APAC recruitment operations mentoring team members, supporting complex hiring challenges, and driving continuous improvement across recruitment and HR operational processes.
Team Lead Recruitment
Aditi Consulting Group
11.2020 - 05.2022
- As a key player on the recruitment team, I partnered with hiring teams to build effective sourcing assessments and closing approaches while managing customer and client expectations.
- Developing recruiting strategies based on in-depth understanding of client needs and previous historical trends and strategic priorities and approach.
- Directing managing recruitment and contract closures and monitoring recruitment execution, maintaining relationships internal and external to evaluate and improve quality of fulfillment process and manage client issues.
- Engaging active and passive candidates through market research and on-going relationship management.
- Streamline HR processes and improve employee performance management by implementing SAP SuccessFactors.
- Involved in Recruitment using SuccessFactors Recruiting, posting job openings, managing application tracking, and hiring process.
- Conduct deep interviews to understand candidate motivation to place them in a role that will help both them and company excel.
- Engaging active and passive candidates through market research and on-going relationship management.
- Responsible for establishing and maintaining relationships with internal recruiting teams and external customers daily through high volume of phone calls and e-mails correspondence.
- Responsible for increasing the fill ratios and hit ratios as well as for headcount growth and maintenance across all the assigned accounts and clients.
Talent Acquisition HR
L&T Technology Services
02.2013 - 06.2020
- As Talent Acquisition HR, responsible for attracting, recruiting, and hiring talented candidates for IT & Engineering leadership roles using various portals (ATS and other recruitment tools) while building strong internal relationships within the leadership team, clients, hiring managers, account managers, independent agencies, vendors, and stakeholders in India, Canada, USA, Mexico regions as well as in Central HR team management with the goal to develop and maintain diverse talent from candidates available for open positions.
- Managing database (ATS) - ICIMS, VMS, IQ Navigator, Beeline, SAP Fieldglass, Zero Chaos, Providea, Hirebullhorn, Job-diva, Oracle, Taleo, Keka, LHH, Crintell, Smart Recruiters, SAP SuccessFactors other portals such as Dice, Ladder, LinkedIn, Monster, Ziprecruiter, Truecruit, Careerbuilder, Craigslist, Indeed, Naukri, social media. Effectively utilized tools such as research engines, job boards, LinkedIn, Google search, and social channels to source candidates.
Senior Recruitment Executive
Mindlance Inc.
05.2016 - 10.2018
- Closely worked with the Account manager and hiring leads was responsible for End-to-End Recruitment where I was involved extensively sourcing, developing the Recruitment skills and also involved with qualifying requirements and managing business opportunities.
- Primarily working Recruiting (R4R), Skills Develop Software Engineers, AI-ML Full stack Android, Java, SDE's, Design/Creative, Retail R4R, Tech, Non-Tech Sales, Marketing, Federal R4R, Hardware Executive Search, Legal, Finance & Accounting, Recruiting Coordinator R4R Assistant System Network Automation Engineer, Customer Service Associate, BFSI, Data Engineer.
- Sourcing (Strategic) Boolean and Advanced - Ray Searches, Job Boards, Indeed.com, Monster.com, Career Builder, Dice.com etc., Diversity Web 2.0 social media (LinkedIn, Facebook, Twitter etc.), Recruiter GitHub, Stack Overflow, Dribble, Xing, Chrome extensions, Network groups.
- Sourcing World Class Talent Diversity and Inclusion.
- I have created a spreadsheet to keep track of my positions this spreadsheet includes Requisition number, hiring manager, and end to end, and all candidate data chosen to each of them.
- Daily call with the Account manager and direct to know about the entire requisitions.
- Off-hour would source candidates from home through LinkedIn whether they were active or passive across a vast number of skill sets.
- Designing planning, executing employer brand activities. Extensive use of HRIS, AWS, LinkedIn recruitment strategy. Develop sustainable talent acquisition and Hiring plans, Campaigns, and strategies.
- Hands-on recruiting experience catering IT, Technical and engineering client needs, Medical Clients, Engineering positions for the Fortune 500/1000 clients.
Technical Recruiter IT Technical Niche Skills
Allegis Group TEK Systems
08.2010 - 05.2018
- Owned full cycle recruitment interviews connecting IT candidates through inbound and outbound calls, offered, negotiated, and placed candidates for assigned requisitions.
- Duties include sourcing screening getting input reviewing client giving plans and solution to the candidates, employee orientation payroll benefits, and employee relations.
- Maintain all records and data using Microsoft Excel and Outlook.
- Locate potential candidates through LinkedIn, Internet research, internal database, social calling referrals, set-working and other strategies.
- Good knowledge on Applicant Tracking Systems.
- Negotiates salary and hourly rates, extended offers for employment, sets successful candidates and fills all the necessary paperwork for the hire.
- Role recruiter for Software Engineer (Java, .Net), SDET, QA, SDE, Android developer, Program Manager, 4-direction designers, UI/UX Designer, Recruiter, Data Scientist, QA Engineer, SWDB Developer, Project Manager, Business Analyst, Network Engineer, Protocol Engineer, and other IT, Technical and Niche Skill sets.
- Developed databases for client and candidate status and information.
- Advanced knowledge in MS Office (Word, Excel, Outlook, Pivot tables, V-lookup etc.)
- Provided full cycle recruitment service including understanding detailed responsibility of the requirements, sourcing of candidates, screening and interviewing as well as negotiations of the applicant processing initial and final interview, complete following up with the onsite client manager, verifying the candidate background and delivering the consultant with purchase order proceeding.
- Sourcing expertise that includes full horn internet sourcing, LinkedIn, bullhorn job boards - indeed, dice, monster, zip recruiter, career builder, creative use of social media, and excellent at passive channel recruiting.
Education
Master of Business Administration MBA - Human Resource
Zachary Institute of Technology (ZTU University)
08.2015
Skills
Project Management
MSP & RPO Implementation
Stakeholder Management
Global Workforce Solutions
Risk & Issue Management
VMS & ATS Platform
Change Management
Strategic Planning & Execution
Cross-Functional Leadership
Performance Management
Implementation & Governance
Contingent Workforce Procurement
Certification
Certified in Recruiting Analytics and Metric Professional
Accomplishments
- Gold EFG Award achieve 2021 at Adi consulting.
- Top Performer of the Quarter by making 50+ QA
- Star Award from the Outertek award (2021)
- Spot award for the Best Performer of the Team.
- Certificate of Recognition as the Best Performer of the quarter (Mindlance) (X 2018)
EXPERTISE THROUGH MY CAREER
- Developed and Manage Recruitment Marketing & Workforce planning Strategies.
- Gained expertise in knowledge in managing stakeholders and Clients.
- Write a reader sharing quality drive a team of more than 20+ Members.
- Diversity Inclusion program management.
- Selection of HR Tools and Technology.
- Well versed in various ATS (Workday, Taleo, iCIMS, RWS IQ Navigator, Beeline, SAP Fieldglass, Zero Chaos, Bullhorn, Oracle, Crintell, Keka, SAP Success factor.
- Provide Reporting & Analytics (strong metrics of utilization, SLA's KPI)
- Expertise in managing stakeholders in client Delivery teams.
- Manage Talent program Hack Rank Batch work day Permanent Campus Contracting Temporary.
- In still operation & excellence in any eye towards continuous improvement.
Timeline
Client Operation Project Manager
Magnit Global Solution (GPS Team)
05.2025 - Current
Client Manager RPO IT Product
Hays-LinkedIn
10.2024 - 03.2025
Talent Acquisition Project Manager
KorrFerry Client-GOOGLE
09.2023 - 09.2024
Recruitment Manager
Randstad Client-JPMORGANCHASE
06.2022 - 07.2023
Team Lead Recruitment
Aditi Consulting Group
11.2020 - 05.2022
Senior Recruitment Executive
Mindlance Inc.
05.2016 - 10.2018
Talent Acquisition HR
L&T Technology Services
02.2013 - 06.2020
Technical Recruiter IT Technical Niche Skills
Allegis Group TEK Systems
08.2010 - 05.2018
Master of Business Administration MBA - Human Resource
Zachary Institute of Technology (ZTU University)