Meenu Gajbhiye
New Delhi
Summary
Experienced high potential with a demonstrated history of working in Team management, Sales Operations, Customer support, Order management, Advanced Microsoft excel skills, Escalation Handling, Report Management. Hardworking and ambitious Deputy Manager with 13 year background in E-Commerce industry. Exceptional leadership and mediation traits. Dedicated to ensuring all associates provide the highest level of customer service.
Overview
14
14
years of professional experience
Work History
Deputy Manager Sales operation, Client Servicing
Misumi India Ltd
03.2019 - Current
- Supplier Management Order Management Stock Replenishment and Inventory Management Handling pricing related task Supplier Management Registration of new supplier Finalization of Incoterms and payment terms Lead Time confirmation Supplier master creation Creation of new product master and stock master Launch of Products to customers and sales team
- Arrival completion Order Management Stock Replenishment and inventory Management Calculation of ROL and accordingly placing the order by AIR and OCEAN
- Keeping track of dead stock and process improvement to reduce dead stock
- Handling pricing related task Maintenance of master to improve negative GP Impact
- Escalation Handling Report Management
Manager Backend Operation
Shiksha.com (Operations) a sister concern of Naukri.com
11.2012 - 02.2019
- Order Management Report Management Team Handling Inventory Management Escalationshandling
- Client Delivery Updation of client details in ERP
- Sales Registration In ERP
- Inventory Booking of premium products of Shiksha Activation of paid campaigns
- Coordination with Content Team, Finance Team, ERP Team and Design team for timely activation of the paid campaign
- Uploading of visible products (Banners, Shoshkeles) over Shiksha.com website Planning of activities like pixel based tracking codes, mailers and SMS for the campaigns to meet desired expectation of the client
- Creation of new advertising spaces over Shiksha.com website
- Inventory Management of Shiksha.com premium products
- Report Management Product Activation Report
- Total products registered in ERP by Sales Operation Team
- Revenue generated by sales team
- Escalations handling.
Executive -Corporate Training
Quality Austria Central Asia
01.2011 - 11.2012
- Client Delivery Report Management Team Handling Escalations handling
- Maintain, liaison and communicate with QACA existing and potential clients on a regular basis to identify client training requirements
- Providing end-to-end training solutions to the customers of QACA as per their requirements
- Act as a focal point for responding and recording of Candidates feedback to assist training head for taking necessary actions for the growth of business
- Facilities Arrangements for In-house and open-house trainings
- Planning more trainings to achieve target assigned on monthly and yearly basis
- Creation of report on monthly and yearly basis
- Generation of invoices and Payment Collection.
Education
Microsoft Advance Excel
Udemy
Online08-2015
B.Sc - Computers -
Delhi University - Other
01.2009
12th -
CBSE
01.2009
10th -
CBSE
01.2006
Skills
Task Delegation
- Conflict resolution expertise
- Cost analysis and savings
- Quick decision-making abilities
- Recruiting and interviewing
- Sales monitoring
- Cost Reduction
- Sales Reporting
- Project management abilities
- Team motivation
- Project Management
Additional Information
14 Years 0 Month
Projects
Salesforce Launch, 92 Days, Launch of Salesforce in Misumi India SPLICE, 122 Days, Handled project for the launch of automated system for query/ request generation for Campaign Activation Request Cilent Survey, 30 Days, Client Satisfaction Survey On Behalf of PDIL
Timeline
Deputy Manager Sales operation, Client Servicing
Misumi India Ltd
03.2019 - Current
Manager Backend Operation
Shiksha.com (Operations) a sister concern of Naukri.com
11.2012 - 02.2019
Executive -Corporate Training
Quality Austria Central Asia
01.2011 - 11.2012
Microsoft Advance Excel
Udemy
B.Sc - Computers -
Delhi University - Other
12th -
CBSE
10th -
CBSE
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