SUMIT SOURABH
Ranchi
Summary
Seasoned Deputy Manager with significant background in team leadership, operations management, and strategic planning. Known for driving efficiency improvements and streamlining processes to enhance productivity in previous roles. Committed to fostering positive work environments and promoting team collaboration. Demonstrates strong problem-solving abilities and initiative, consistently delivering high-quality results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Deputy Manager- Sales&operation
Extramarks Education india pvt ltd
Bihar&Jharkhand
09.2021 - Current
- Provided guidance and support to team members to help them achieve goals.
- Developed strategies for improving customer service standards within the organization.
- Prepared monthly progress reports detailing achievements against set targets.
- Managed day-to-day operations of the department, including budgeting, forecasting, staffing and scheduling.
- Developed and managed the sales team to meet or exceed quarterly objectives.
- Conducted regular training sessions for staff on customer service, product knowledge and sales techniques.
- Established relationships with key customers to ensure repeat business.
- Drafted proposals outlining pricing structures, payment terms and other details related to products or services offered by the company.
Senior Manager Sales(Team Manager)
SingleInterface (A Google partner company)
Gurgaon
07.2019 - 07.2020
- Responsible for adding clients/retailers in the Project of Google 'search near me'.
- Analyzed data from market research surveys to identify trends and develop actionable insights for organizational growth.
- Monitored competitor activities to anticipate changes in the industry landscape and design appropriate response measures.
- Work with retailers to help them enhance their online presence by helping them understand SEO and other ways of online presence.
- Prepare reports on product and market information, and share it with internal and external stakeholders.
- Track technological changes to help the sales team develop competitive products.
- Assist Group Head in Sales Strategy Development, training module for enhancing the skill set of executives.
- Provide performance feedback to the executives, set sales targets, and motivate the sales team.
- Act as a central point of contact to reporting and escalating system issues to technology and the leadership.
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
Manager
OYOROOMS
06.2018 - 07.2019
- Signing up corporate clients across the region into the affiliate program.
- Responsible for building and sustaining a corporate client base for distribution expansion in the region.
- Maintain monthly sales tracker, plan, and execute market site visits as agreed with the region.
- Responsible for ensuring timely collections from partners in coordination with finance.
- Onboarded 117 new accounts and activated 14 inactive accounts with at least two months of repeat business.
- Accounts like Dalmia Bharat, Rodic consultant, and many more.
- Handled team of 3 salespeople.
- Coached, mentored and trained team members in order to improve their job performance.
Sr. Executive
Livpure Pvt Ltd (SAR Group)
03.2017 - 06.2018
- Implemented continuous improvement strategies that drive innovation throughout the organization.
- Reviewed customer feedback surveys in order to identify areas where changes could be made in order to improve customer satisfaction levels.
- Making operational strategies and system checks.
- Identifying revenue leakages.
- Providing training to channel partner.
- Assisted in the development of business process models and diagrams to illustrate current processes and identify areas for improvement.
- Analyzed existing processes, identified opportunities for automation, and recommended solutions to improve efficiency.
- Performed root cause analysis on complex problems related to business processes.
- Developed test scenarios based on user stories and acceptance criteria to ensure quality assurance standards are met.
Student Placement Manager
Master School of Management College
Meerut
05.2015 - 02.2017
- Organizing and coordinating student placements to ensure successful outcomes.
- Developing relationships with employers, universities, and other stakeholders in order to maximize potential placements.
- Providing guidance and advice to students about their career options and available placements.
- Maintaining accurate records of all student placements, including start dates, end dates, roles and responsibilities undertaken by the student during their placement.
- Advising students on how best to present themselves during interviews for placement opportunities.
- Liaising with university staff members to ensure that all necessary paperwork is completed prior to a student starting a placement.
Sales Executive
Purwa Industries
01.2013 - 02.2015
- To meet channel partners and encourage them for the Primary sales
- Solve query related to the product
- Regular follow ups with the dealers
Education
PGDMM -
Master school of management
Meerut01.2017
Graduation - Retail Management
St. Xavier’s college
Ranchi01.2015
Skills
- Operations Management
- Expertise in sales
- Sales monitoring
- Conflict resolution expertise
- Sales strategics
- Project Management
- Orientating and training
Certification
Completed 3 months training in marketing with NSFI (National Skill Foundation of India) and got certification from RASCI (Retail Association Skill Council of India) & NSDC (National Skill Development Corporation).
Awards
- Got certification from Hindalco (Aditya Birla group).
- Got certification from Jharkhand government for managing a program name ADVANTAGE JHARKHARD.
- Got certificate of participation for presenting RESEARCH PAPER in 28th AIMS convention 2016.
Hobbies and Interests
- Exploring new places
- Interacting with people
- Listening to music
Projects
Skill Development for Enhancing Society and Employability, Got certification of appreciation for completing research on the topic for AIMS 28th Convention 2016.
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Deputy Manager- Sales&operation
Extramarks Education india pvt ltd
09.2021 - Current
Senior Manager Sales(Team Manager)
SingleInterface (A Google partner company)
07.2019 - 07.2020
Manager
OYOROOMS
06.2018 - 07.2019
Sr. Executive
Livpure Pvt Ltd (SAR Group)
03.2017 - 06.2018
Student Placement Manager
Master School of Management College
05.2015 - 02.2017
Sales Executive
Purwa Industries
01.2013 - 02.2015
Completed 3 months training in marketing with NSFI (National Skill Foundation of India) and got certification from RASCI (Retail Association Skill Council of India) & NSDC (National Skill Development Corporation).
PGDMM -
Master school of management
Graduation - Retail Management
St. Xavier’s college
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