Hi, I’m
Gurpreet Singh Gill
Amritsar
Summary
Dynamic Customer Support and Sales Person with a proven track record, excelling in business development and key account management. Expert in driving sales growth and enhancing customer satisfaction through strategic negotiation and relationship building. Adept at leading teams to exceed targets while implementing effective operational strategies for improved efficiency.
Overview
15
years of professional experience
1
Certificate
Skills
- Cluster head and business development
- Marketing and strategy
- Key account management
- Customer service and support
- Event planning and relationship building
- Negotiation and client relations
- Customer relationship management
- Team management
- Post-sale support
- Operations management
- Cross-functional coordination
- Revenue growth
- Team building
- Negotiation and conflict resolution
- Relationship building
- Complex Problem-solving
Certification
1: McKinsey.org Forward Program from McKinsey & Company.
2: ChatGPT for Beginners.
3: Introduction to Digital Marketing.
4: Getting Started with Gemini.
5: Chatgpt for Marketing.
6: Digital Marketing Framework.
7: Digital Marketing Strategy.
8: Generative AI: Prompt Engg. Basics.
9: Jira Project Management.
10: Data Visualization with PowerBI.
11: Data Analytics Using ChatGPT with excel and Python.
Work History
Extramarks Education India Pvt LtdAmritsar
Cluster Manager
11.2024 - Current
Job overview
- Monitoring and supporting team progress towards the achievement of targets.
- Identifying new business opportunities through market research, industry trends, and competitive analysis.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Conducted regular meetings with staff to review progress, discuss challenges and identify areas for improvement.
Benesse India Pvt LtdAmritsar
Manager Program Team
06.2024 - 11.2024
Job overview
- Managed entire sales cycle from lead generation to negotiation and deal closure.
- Provided post-sale support and training to clients for improved product utilization.
- Drove business growth through direct school meetings and collaboration with channel partners.
- Developed and implemented a customer service excellence program to enhance satisfaction.
Teachmint Technologies Pvt LtdAmritsar
Cluster Head- Key Accounts
10.2021 - 02.2024
Job overview
- Managed team of Key Account Managers for renewals and collections.
- Increased sales revenue and margins with existing clients and new accounts in designated territory.
- Maintained regular reports and post-call notes to facilitate communication.
- Trained staff on program usage to enhance operational efficiency.
Lead School (Leadership Boulevard Pvt Ltd)Amritsar
Area Manager
05.2019 - 10.2021
Job overview
- Increased sales revenue and margins with existing clients and new accounts in designated territory.
- Maintained regular reporting and documented post-call notes with clients.
- Trained staff to enhance program usage through effective training sessions.
Cybernetyx Technik Pvt Ltd.Amritsar
Senior Territory Manager
09.2018 - 05.2019
Job overview
- Secured deals through channel partners to expand market reach.
- Analyzed market trends and competitor activities to refine sales strategies.
- Collaborated with educational institutions to enhance channel sales initiatives.
- Cultivated strong relationships with key clients, boosting loyalty and repeat business.
Pearson Education ServicesDeheradun
Senior Territory Manager
09.2017 - 08.2018
Job overview
- Collaborated with MyPedia Division to drive curriculum sales initiatives.
- Executed cold calls, negotiations, and program implementation processes.
- Managed after-sales services to enhance client relationships and ensure timely collections.
- Organized marketing events to promote curriculum offerings and engage potential clients.
Next Education India Pvt LtdAmritsar
Area Manager - Marketing
03.2014 - 08.2017
Job overview
- Generated sales leads and nurtured them towards conversion.
- Promoted exceptional customer service by resolving conflicts promptly.
- Developed and implemented operational procedures to enhance efficiency and lower costs.
- Trained and coached employees to exceed target KPIs consistently.
Arena AnimationAmritsar
Business Manager
01.2010 - 03.2014
Job overview
- Conduct school and college visits for seminar presentations, data collection, awareness creation regarding institute offerings, course details, and enrollment checks to develop advertisement and marketing strategies
Education
National Institute of Management (NIM)
G. D. B. A. from Business Administration
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Punjabi
Upper Intermediate (B2)
B2
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cluster Manager
Extramarks Education India Pvt Ltd
11.2024 - Current
Manager Program Team
Benesse India Pvt Ltd
06.2024 - 11.2024
Cluster Head- Key Accounts
Teachmint Technologies Pvt Ltd
10.2021 - 02.2024
Area Manager
Lead School (Leadership Boulevard Pvt Ltd)
05.2019 - 10.2021
Senior Territory Manager
Cybernetyx Technik Pvt Ltd.
09.2018 - 05.2019
Senior Territory Manager
Pearson Education Services
09.2017 - 08.2018
Area Manager - Marketing
Next Education India Pvt Ltd
03.2014 - 08.2017
Business Manager
Arena Animation
01.2010 - 03.2014
National Institute of Management (NIM)
G. D. B. A. from Business Administration
Complete Address.
House No 21, Hari Singh Avenue, Tarn Taran Road, Amritsar. 143001
LandMark: Opp Dera Baba Bhuri Wala.
Hobbies and interests
- Listening to Audible and audiobooks
- Shopping for electronics and gadgets
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