Pratima BORO
GUWAHATI
Overview
5
5
years of professional experience
Work History
KYC Analyst
One Point One Solutions (Razorpay) - Senior Customer Service Executive
Bengaluru
11.2023 - Current
- Conducted thorough KYC verifications on new and existing clients.
- Reviewed and analyzed customer documentation to ensure compliance with regulatory standards.
- Utilized various tools and databases to verify customer identities and assess potential risks.
- Collaborated with cross-functional teams to streamline KYC verification processes and improve overall efficiency.
- Prepared detailed reports summarizing findings and recommendations for enhanced KYC procedures.
- Updated client profiles with relevant KYC information.
- Verified customer identity using public records, financial databases, and other resources.
- Identified customer risk levels based on established criteria.
- Monitored accounts for changes in activity that could indicate fraud or suspicious behavior.
- Coordinated with internal departments to resolve discrepancies in customer data.
- Responded promptly to inquiries from customers regarding KYC policies and procedures.
Senior Escalation Specialist
Startek
01.2019 - 01.2023
- Escalation is responsible for handling accounts complaints and resolving issues that can't be handled at the frontline level
- Resolve any outstanding issues in a timely manner
- Reviewed and resolved all incoming inquiries from internal and external seller a timely manner
- Drove seller escalations to resolution by engaging directly with clients
- De-escalated problematic seller concerns, maintaining calm, friendly demeanor
- Handled client inquiries with exceptional professionalism and enthusiasm
- Fielded seller complaints and queries, fast-tracking them for problem resolution
- Provided seller service and issue resolution to increase QA satisfaction levels
- Communicate effectively with many levels of management while conducting a thorough investigation of seller complaints.
Education
Diploma in computer Application -
Institue of computer Science & Information Technology
Skills
- Well organized
- Excellent time-management
- Detail oriented
- Excellent communication skills
Father Name
Bali ram Boro
Marital Status
Single
Designation
Support Executive
Name
Pratima Boro
Personal Information
Nationality: Indian
Languages
- English
- Hindi
- Assamese
Timeline
KYC Analyst
One Point One Solutions (Razorpay) - Senior Customer Service Executive
11.2023 - Current
Senior Escalation Specialist
Startek
01.2019 - 01.2023
Diploma in computer Application -
Institue of computer Science & Information Technology