Pratyush Bhatta
Brahmapur
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Manager
AXIS BANK
Digapahandi
09.2020 - Current
- Handling daily operations and ensured compliance with company policies and regulations.
- Created processes for handling customer complaints effectively.
- Worked closely with customers to understand needs and resolve diverse issues.
- Oversaw compliance with banking regulations and internal policies.
- Mentored junior staff in conflict resolution and customer relations skills.
- Analyzed market trends to inform product offerings and marketing strategies.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Created monthly reports for senior management summarizing operational performance metrics.
- Developed training programs for new staff to enhance customer interactions.
Education
PGDBF - Banking And Finance
MANIPAL ACADEMY OF HIGHER EDUCATION
BengaluruBachelor of Science - Zoology
Pathani Samanta College
Nayagarh, India 04.2014 - 04.2017
Associate of Science - Zoology
SCS College
Puri, India 04.2012 - 04.2014
Puri Zila School
Puri, IndiaSkills
- Operational management
- Regulatory compliance
- Time management
- Communication skills
- Sales and marketing
- Customer service and satisfaction
- Process improvement
- Operational efficiency
- Customer relationship management
- Risk management
- Team leadership
- Performance monitoring
- Training development
- Problem solving
- Business continuity planning
- Team leadership and motivation
- Internal audit coordination
- Operational efficiency optimization
- Ethical leadership
Languages
- English
- Hindi
- Odia, First Language
Timeline
Manager
AXIS BANK
09.2020 - Current
Bachelor of Science - Zoology
Pathani Samanta College
04.2014 - 04.2017
Associate of Science - Zoology
SCS College
04.2012 - 04.2014
PGDBF - Banking And Finance
MANIPAL ACADEMY OF HIGHER EDUCATION
Puri Zila School