Pratyush Dubey

• I am responsible for handling the lower environment and production environment; from package creation to handover of the environment which includes DB Upgrade, Platform upgrade, Application upgrade, KMS upgrade, Report delivery, and maintaining the CoreCredit panel
• I am responsible for an activity called EOM (End of month) in which we generate statements for the client’s customers)
• I have led the EOM activity for the past 6 months
• We directly support all the issues that we face during the up-gradation of the environment
• We are also responsible for implementing the Approved JIRA and CMF if any changes need to be done in production and lower environment
• Project Handling – PLAT (POD2 POD4 for Goldman Sachs and Apple), JAZZ (POD3 for General Motors and Apple)
• Completed walk-downs and on-site inspections during equipment installations and change management phases.
• Coordinated engineering assignments for multiple simultaneous projects to fulfill prescribed project requirements.
• Designed, created and tested production models for industrial processes.
• Collaborated with cross-functional teams to develop and implement process changes.
• Provided technical assistance during operational changes via both on-site support and remotely.

• Installation, configuration, implementation, and maintenance of Windows and Linux servers, including server disk space management and periodic cleaning of log files
• Conducting technical analysis and troubleshooting
• Creating backup policies based on customer requirements.Creating, installing, configuring, and monitoring virtual machines.Handling errors and generating reports, including daily, weekly, and monthly reports
• Managing users, including user creation, modification, and deletion (user management).Managing user permissions, networking, and SSH.Configuring backup settings
• Remotely accessing servers through TeamViewer and PuTTY.Performing file system backup and restoration.

• Requirement Gathering and scheduling various touch points with market champions
• Impact Analysis for Reports, Configuring DHCP, DNS, FTP, and Servers
• Configuring Apache Tomcat application server
• Working on Microsoft Backup and restore utility, Disk quota management.User Management and permissions.Managing process and controlling service
• Configuring IIS web server
• Coordinating with other partners and Clients, working closely with them to achieve consistency and meet project objectives
• Attending various status calls with clients & other partners

Job Profile: Engineer – Field Technical Operations & Support, directly interacting with E-port ( cyber café ) partners & Corporate – broadband services holders, deals with technical & operational queries / issues & provide technical solutions to customers.

Installation of Broadband devices, Router, Modems, Technical troubleshooting, OS / Applications software Installation & support.