PRAVALLIKA B
Hyderabad
Summary
Results-driven Senior Business Analyst and QA Test Lead with 11 years of experience in insurance, healthcare, and government revenue systems. Led end-to-end project delivery, including requirements gathering, sprint planning, and QA process management. Aligned cross-functional teams through agile and waterfall methodologies to meet project milestones while translating complex technical concepts for varied audiences.
Overview
11
11
years of professional experience
Work History
Project Coordinator / Sr. Business Analyst / QA Test Lead
Prudential
01.2021 - Current
- Coordinated multiple work streams, ensuring completeness and integrity of data for end-to-end IFRS 17 solution.
- Organized schedules and coordinated team time and technical resources across the Data & ETL work stream to keep delivery on track.
- Aligned project teams and resources to meet customer and business needs by supervising and coordinating design activities.
- Managed customer relationships and expectations by establishing processes for communicating project results to stakeholders.
- Tracked milestones and progress using JIRA and Confluence, proactively escalating risks and blockers to ensure timely resolution.
- Worked within Agile and Scrum ceremonies (sprint planning, stand-ups, retrospectives) to accomplish project milestones and meet demanding timelines.
- Determined business needs, executed required processes, and monitored progress and results to meet changing demands.
- Examined user requirements and verified program functionality and performance against targets.
- Reviewed client feedback on issues faced, identifying and implementing creative resolutions to improve customer satisfaction.
- Developed and implemented processes to enhance automation across solution workflows, improving operational efficiency.
- Carried out in-depth business analysis, identifying areas for improvement and targeted development strategies.
- Conducted interdisciplinary reviews of code and data to assess quality and identify improvement opportunities.
- Documented, triaged, and managed defects in JIRA, partnering with developers to drive timely resolutions.
- Wrote and maintained manual test cases, keeping test documentation organized for team-wide productivity.
- Helped coordinate QA processes throughout the development life-cycle, including unit and regression testing.
- Tested functionality, performance, and compliance of deliverables against design specifications to uphold development standards.
- Trained junior team members on quality standards and testing procedures.
- Established QA objectives for the team and monitored progress against them; logged findings in detail to support collaboration across technical teams.
- Installed and configured hardware environments in preparation for software testing cycles.
- Created detailed data specifications to ensure alignment with project goals. for the Data & ETL work stream to support Prudential's IFRS 17 compliance programme.
Sr. Business Analyst
CACSG
01.2016 - 07.2019
- Translated business requirements into high-level conceptual design to meet performance, usability, and scalability criteria.
- Conducted root-cause analysis to formulate countermeasures to business issues and improve operations.
- Facilitated stakeholder feedback and collaboration through structured meetings to align project objectives.
- Delivered software solutions consistent with the product roadmap, release plan milestones, and KPIs.
- Explained complex structures in an understandable format to both technical and non-technical stakeholders.
- Boosted efficiency and customer satisfaction by identifying and eliminating inefficient processes.
- Designed and executed organisational change-management strategies to support adaptation to new processes.
- Collected, tracked, and evaluated business and market trend data; manipulated data using pivot tables, pivot charts, and macros.
- Reduced project gaps and task duplication, ensuring smoother workflow across the programme.
- Created documentation on protocols, system modifications, and programming flows to enhance process automation and user comprehension.
- CACS for Government supports the business requirements of government collections and revenue management.
Business Analyst
CIGNA
03.2015 - 01.2016
- Prepared Functional Requirement Documents and coordinated the 5 levels of testing to ensure business needs were met.
- Supported verification, quality assurance, and development activities, including reviewing test scenarios and test design.
- Collaborated with project partners to develop system analysis and design new systems that align with client specifications.
- Conducted root-cause analysis to identify business issues and develop countermeasures that enhanced operational effectiveness.
- Identified process bottlenecks and implemented policy updates that streamlined operations and improved overall efficiency.
- Collected, tracked, and evaluated business and market trend data; manipulated data using pivot tables, pivot charts, and macros.
- Improved organizational workflows and training opportunities.
- Prepared complex financial statements and annual reports.
- PROCLAIM is CIGNA Health Care's online health claims processing system, built to meet accuracy, control, and data-retention requirements amid evolving benefit designs.
Education
Master of Engineering (M.E) -
Osmania University
Hyderabad, Telangana01-2016
Bachelor of Engineering (B.E.) -
Osmania University
Hyderabad, Telangana01-2013
Skills
- Project Management
- Sprint & release planning
- Resource scheduling
- Risk tracking
- Milestone/KPI tracking
- Cross-team coordination
- Defect triage (JIRA)
- Unit/regression/UAT coordination
- QA standards training
- JIRA
- Confluence
- MS Azure
- Azure Data Factory
- Control-M
- SSMS
- Agile
- Scrum
- Business Analysis
- Requirements elicitation
- Functional requirements
- Process mapping
- Root-cause analysis
- Gap analysis
- Business opportunity analysis
- Stakeholder communication
- Agile
- Scrum
Languages
English
Hindi
Telugu
Custom
Sprint & release planning, Resource scheduling, Risk tracking, Stakeholder communication, Milestone/KPI tracking, Cross-team coordination, Requirements elicitation, Functional requirement documents (FRDs), Process mapping, Root-cause analysis, Gap analysis, Business opportunity analysis, Test strategy & manual test case design, Defect triage (JIRA), Unit/regression/UAT coordination, QA standards training, Code/data review, JIRA, Confluence, MS Azure, Azure Data Factory, Control-M, SSMS, Figma, Smartsheet, Agile, Scrum, Waterfall
Interests
- Trekking
- travelling
- wellness
- photography
artificial intelligence
Timeline
Project Coordinator / Sr. Business Analyst / QA Test Lead
Prudential
01.2021 - Current
Sr. Business Analyst
CACSG
01.2016 - 07.2019
Business Analyst
CIGNA
03.2015 - 01.2016
Master of Engineering (M.E) -
Osmania University
Bachelor of Engineering (B.E.) -
Osmania University