Praveen Chandra
Branch Manager
Shahdol
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
1
1
Language
4
4
years of post-secondary education
13
13
years of professional experience
Work History
Manager
Central Bank Of India
Hyderabad
05.2017 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Improved marketing to attract new customers and promote business.
Teller
Central Bank Of India
Hyderabad
04.2013 - 04.2017
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Monitored and reported suspicious activity in line with bank security policies.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Maintained accurate records of customer transactions in line with bank procedures.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Assisted with training of new tellers on policies and procedures.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Monitored and verified suspicious activity on customer accounts.
- Educated customers on online banking and mobile banking applications.
- Handled various accounting transactions.
- Assisted customers with banking needs and inquiries.
Education
B Tech - Mechanical Engineering
Jntu College of Engineering
Vizianagaram 04.2008 - 04.2012
Skills
Business Development
Negotiation
Business administration
Verbal and written communication
Operations management
Financial Management
Improvement initiatives
Project Management
Staff Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved customer issues which led to Excellent growth in business.
- Developed prospects for new loans by conducting 7 weekly cold calls.
- Repeatedly commended by management team for excellent customer service.
- Achieved YOY Growth of 13% constantly leading to business growth to 103 crore from 63 crore in a span of 3 years which was commended by our management
Timeline
Manager
Central Bank Of India
05.2017 - Current
Teller
Central Bank Of India
04.2013 - 04.2017
B Tech - Mechanical Engineering
Jntu College of Engineering
04.2008 - 04.2012