Praveen Chandran
HR Operations Lead - WFS
chennai
Summary
Creative and highly motivated, I lead the workforce operations of TN Node with a wonderful team under me specializing in HR operations. I am knowledgeable about managing schedules, supporting projects, and serving customer needs. Bringing 4.5 years of experience and motivation to drive improvements in all areas of operations. Results-focused and proactive in planning day-to-day operations and solving service issues. Offers advanced abilities in tackling issues impacting team and business success.
Overview
7
7
years of professional experience
18
18
years of post-secondary education
Work History
HR Operations Lead- WFS
Amazon
02.2023 - Current
- Be first point of contact for all employee grievances and conduct necessary investigations. Support the L&D team in conducting training needs assessment for employees across levels
- Served as lead to pre-plan, execute, and audit New Hiring Events (NHE) based on labor projections to meet labor order demands and fill on time.
- Implement employee surveys and questionnaires; analyze and plan actions based on survey results
- Responsible for onboarding and partnering with recruitment team in hiring associates based on business forecasts.
- Completes post-audit of the event and communicates event metrics to leadership.
- Partner with business operations and finance regional leaders to align labor strategy and plans and mitigate risk due to labor fulfillment with weekly Labor Assumption and Labor Planning meetings .
- Vendor management of labor suppliers and associated KPIs, delivery of standard work; and forecasting
- Responsible in conducting regular vendor audits to ensure labor compliance.
- Manage & analyze daily, weekly, and monthly reporting of Workforce Staffing performance via Key Performance Indicators Leads and drives projects of increasing scale and complexity and manages programs through completion
- Set KPI's, benchmark metrics, and understand how to prioritize to meet and exceed all business SLAs with team.
Program Specialist
Amazon
03.2020 - 03.2021
- Working cross-functionally, thinking strategically, and keeping users safe while protecting free speech.
- Managed day-to-day PV Compliance Trust & Safety Operations through content moderation and data labeling activities.
- Influence and execute compliance strategy; drive operations roadmap with cross-functional teams
- Gather, analyze and utilize relevant content data to develop ways to improve overall PV user experience
- Research and stay up-to-date on key trends and suspicious patterns across policy areas.
- Reviewed of controversial, sometimes offensive adult and crime content Reviewed video content in line with PV's community guidelines.
- Participate in on-call emergency escalation rotation as well as after-hours and weekend duty when necessary.
- I was compliance subject matter expert and maintained expertise by regularly performing operational core work, handling escalations and conducting quality audit
Senior Catalog Specialist
Amazon
03.2020 - 03.2021
- Manage Category on Soft Line for Indian MP, Overlooked Softlines like Bags, Unstitched fabrics of 45% was prominently audited and curated for CX-facing Platform Regulated and audited size, color and category bucket for 70k Softlines
- Automobiles and Home Appliances, which covered 35% overall to Softlines Conducted 30k Coupons (12%) during Coupon carnival and audited the price and offer distribution
- Prepared a range of written communications, documents, and reports.
- Planned and executed new strategies to increase high-value ASIN's
- I worked intensively with Amazon Coupons and launched in the Indian market.
Selling Partner Management
Amazon
11.2018 - 02.2020
- Manages performance and behavior of 25-30 Amazon Associates through effective 1:1 meetings, coaching, and mentorship.
- Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed.
- Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement.
- Ensures that Associates have a clear understanding of the performance and behavior criteria and how it impacts site performance and the overall Seller experience.
- Manages schedules, monitors adherence, time-off planning, and attendance.
- Participates in daily Kaizen events to identify and implement process improvement change initiatives.
- Conducts Seller interaction audits and provide coaching to improve performance.
- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrates good time-management skills and the ability to work independently while using departmental resources, policies and procedures.
- Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions.
Golden Rice Project Head
Monsanto
01.2017 - 01.2018
- I learned and adapted quickly to new technology and software applications dealing with golden rice project
- Vit analysis and curation were done to identify the protein compositions
- Dealt with other stakeholders and project heads on Golden rice project
Education
HR Management and Analytics- Certification Course. -
Indian Institute of Management
Kozhikode 10.2022 - 07.2023
Masters - Advance Biology
Amrita School of Biotechnology Amrita University
04.2001 - 05.2018
Bachelors - Advance Biology
Bharathiyar University
Skills
Talent Acquisition
Diversity and Inclusion
Organizational Development
Compensation and Benefits
Job Analysis
Payroll Administration
Background Checks
Succession Planning
Onboarding and Orientation
Internal Communications
Employee Relations
Career Development
Recruitment Strategies
Workforce Improvements
Compensation Structuring
Timeline
HR Operations Lead- WFS
Amazon
02.2023 - Current
HR Management and Analytics- Certification Course. -
Indian Institute of Management
10.2022 - 07.2023
Program Specialist
Amazon
03.2020 - 03.2021
Senior Catalog Specialist
Amazon
03.2020 - 03.2021
Selling Partner Management
Amazon
11.2018 - 02.2020
Golden Rice Project Head
Monsanto
01.2017 - 01.2018
Masters - Advance Biology
Amrita School of Biotechnology Amrita University
04.2001 - 05.2018
Bachelors - Advance Biology
Bharathiyar University