Summary
Overview
Work History
Education
Skills
Timeline
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Praveen Chandran

Praveen Chandran

HR Operations Lead - WFS
chennai

Summary

Creative and highly motivated, I lead the workforce operations of TN Node with a wonderful team under me specializing in HR operations. I am knowledgeable about managing schedules, supporting projects, and serving customer needs. Bringing 4.5 years of experience and motivation to drive improvements in all areas of operations. Results-focused and proactive in planning day-to-day operations and solving service issues. Offers advanced abilities in tackling issues impacting team and business success.

Overview

7
7
years of professional experience
18
18
years of post-secondary education

Work History

HR Operations Lead- WFS

Amazon
02.2023 - Current
  • Be first point of contact for all employee grievances and conduct necessary investigations. Support the L&D team in conducting training needs assessment for employees across levels
  • Served as lead to pre-plan, execute, and audit New Hiring Events (NHE) based on labor projections to meet labor order demands and fill on time.
  • Implement employee surveys and questionnaires; analyze and plan actions based on survey results
  • Responsible for onboarding and partnering with recruitment team in hiring associates based on business forecasts.
  • Completes post-audit of the event and communicates event metrics to leadership.
  • Partner with business operations and finance regional leaders to align labor strategy and plans and mitigate risk due to labor fulfillment with weekly Labor Assumption and Labor Planning meetings .
  • Vendor management of labor suppliers and associated KPIs, delivery of standard work; and forecasting
  • Responsible in conducting regular vendor audits to ensure labor compliance.
  • Manage & analyze daily, weekly, and monthly reporting of Workforce Staffing performance via Key Performance Indicators Leads and drives projects of increasing scale and complexity and manages programs through completion
  • Set KPI's, benchmark metrics, and understand how to prioritize to meet and exceed all business SLAs with team.

Program Specialist

Amazon
03.2020 - 03.2021
  • Working cross-functionally, thinking strategically, and keeping users safe while protecting free speech.
  • Managed day-to-day PV Compliance Trust & Safety Operations through content moderation and data labeling activities.
  • Influence and execute compliance strategy; drive operations roadmap with cross-functional teams
  • Gather, analyze and utilize relevant content data to develop ways to improve overall PV user experience
  • Research and stay up-to-date on key trends and suspicious patterns across policy areas.
  • Reviewed of controversial, sometimes offensive adult and crime content Reviewed video content in line with PV's community guidelines.
  • Participate in on-call emergency escalation rotation as well as after-hours and weekend duty when necessary.
  • I was compliance subject matter expert and maintained expertise by regularly performing operational core work, handling escalations and conducting quality audit

Senior Catalog Specialist

Amazon
03.2020 - 03.2021
  • Manage Category on Soft Line for Indian MP, Overlooked Softlines like Bags, Unstitched fabrics of 45% was prominently audited and curated for CX-facing Platform Regulated and audited size, color and category bucket for 70k Softlines
  • Automobiles and Home Appliances, which covered 35% overall to Softlines Conducted 30k Coupons (12%) during Coupon carnival and audited the price and offer distribution
  • Prepared a range of written communications, documents, and reports.
  • Planned and executed new strategies to increase high-value ASIN's
  • I worked intensively with Amazon Coupons and launched in the Indian market.

Selling Partner Management

Amazon
11.2018 - 02.2020
  • Manages performance and behavior of 25-30 Amazon Associates through effective 1:1 meetings, coaching, and mentorship.
  • Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed.
  • Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement.
  • Ensures that Associates have a clear understanding of the performance and behavior criteria and how it impacts site performance and the overall Seller experience.
  • Manages schedules, monitors adherence, time-off planning, and attendance.
  • Participates in daily Kaizen events to identify and implement process improvement change initiatives.
  • Conducts Seller interaction audits and provide coaching to improve performance.
  • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
  • Demonstrates good time-management skills and the ability to work independently while using departmental resources, policies and procedures.
  • Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions.



Golden Rice Project Head

Monsanto
01.2017 - 01.2018
  • I learned and adapted quickly to new technology and software applications dealing with golden rice project
  • Vit analysis and curation were done to identify the protein compositions
  • Dealt with other stakeholders and project heads on Golden rice project

Education

HR Management and Analytics- Certification Course. -

Indian Institute of Management
Kozhikode
10.2022 - 07.2023

Masters - Advance Biology

Amrita School of Biotechnology Amrita University
04.2001 - 05.2018

Bachelors - Advance Biology

Bharathiyar University

Skills

    Talent Acquisition

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Timeline

HR Operations Lead- WFS

Amazon
02.2023 - Current

HR Management and Analytics- Certification Course. -

Indian Institute of Management
10.2022 - 07.2023

Program Specialist

Amazon
03.2020 - 03.2021

Senior Catalog Specialist

Amazon
03.2020 - 03.2021

Selling Partner Management

Amazon
11.2018 - 02.2020

Golden Rice Project Head

Monsanto
01.2017 - 01.2018

Masters - Advance Biology

Amrita School of Biotechnology Amrita University
04.2001 - 05.2018

Bachelors - Advance Biology

Bharathiyar University

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Praveen ChandranHR Operations Lead - WFS