
Workforce Management Analyst with 6+ years of experience specializing in resource optimization, real-time operations support, and performance analytics. Demonstrated expertise in Erlang modeling, schedule management, and process automation, driving operational excellence across global teams at Amazon.
MS Office
Managing schedules
Workforce management
Data analysis
Capacity planning
KPI monitoring
Resource planning
Stakeholder management
Staffing requirements
Workforce management tools
Analytical and critical thinking
Decision-making
Performance management
Training and mentoring
Project management