Open To Work
Hi, I’m
PRAVEENA DY
CHIKKAMAGALURU,KA
Work Preference
Summary
Detail-oriented Member Relationship Officer with a strong focus on housing loan processing and customer needs assessment. Proven ability to resolve inquiries efficiently while collaborating with teams to improve customer service processes and enhance community relations.
Overview
8
years of professional experience
Work History
Credit Access Grameena KootaChikkamagaluru
Member Relationship Officer
10.2024 - Current
Job overview
- Managed member accounts, resolving inquiries to improve member satisfaction.
- Collaborated with team members on outreach initiatives, strengthening community relations.
- Assisted in identifying member needs, recommending tailored financial solutions.
- Maintained accurate records of member interactions in the company database.
- Participated in team meetings to discuss ways of improving customer service processes.
- Gained expertise in housing loan department operations.
Atria Convergence TechnologiesBengaluru
Network Engineer
03.2018 - 03.2021
Job overview
- Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
- Configured and maintained network devices to enhance performance and reliability.
- Performed preventive maintenance on networking hardware and software to prevent outages.
- Assisted users in troubleshooting hardware and software issues to restore functionality.
Education
Govt PU CollegeSasvehalli, Honnali Taluk
PUC
04-2016
Skills
- Customer relationship management
- Account management
- Customer needs assessment
- Housing loan processing
- Record maintenance
- Communication skills
Languages
English
Proficient (C2)
C2
Kannada
Native
Native
Hindi
Proficient (C2)
C2
Personal details
- DOB: 28 May 1997
- Marital Status: Married
Timeline
Member Relationship Officer
Credit Access Grameena Koota
10.2024 - Current
Network Engineer
Atria Convergence Technologies
03.2018 - 03.2021
Govt PU College
PUC