Tapas Laha
Burdwan
Summary
Dynamic Member Relationship Officer at Quess Crop Limited, adept at enhancing customer satisfaction through effective communication and data analysis. Leveraged financial literacy to streamline loan processing, resulting in improved client engagement. Proven problem-solver with a goal-oriented mindset, dedicated to fostering strong client relationships in the education loan sector.
Resourceful Member Relationship Officer known for productivity and efficient task completion. Specialize in customer relationship management, conflict resolution, and financial product knowledge. Excel in communication, problem-solving, and adaptability, ensuring successful client interactions and satisfaction.
Overview
3
3
years of professional experience
2027
2027
years of post-secondary education
Work History
Member Relationship Officer
Quess Crop Limited - Deputed At Axis Bank Education Loan Department.
Kolkata
06.2023 - Current
- Facilitated communication between customers and loan officers for education loans.
- Assisted clients in understanding eligibility criteria and loan application processes.
- Managed customer inquiries through phone, email, and in-person interactions.
- Analyzed client databases to identify opportunities for improving customer satisfaction levels.
Education
Paraj Hitlal Bani Mandir High School - H.S Passout (2018).
BurdwanSkills
- Customer relationship management
- Data analysis
- Financial literacy
- Effective communication
- Loan processing
- Market research
- Goal-oriented mindset
- Problem-solving abilities
Languages
Bengali
First Language
English
Intermediate (B1)
B1
Hindi
Advanced (C1)
C1
Accomplishments
- Productivity achivement award from - AXIS BANK EDUCATION LOAN DEPARTMENT
Timeline
Member Relationship Officer
Quess Crop Limited - Deputed At Axis Bank Education Loan Department.
06.2023 - Current
Paraj Hitlal Bani Mandir High School - H.S Passout (2018).