Kiran V
Bangalore
Summary
Energetic professional with [7..5] years of experience in industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
13
13
years of professional experience
Work History
Operational Excellence Manager
HCG
Bangalore
02.2024 - Current
- Coached managers on how best utilize resources while maintaining high levels of customer service.
- Identified opportunities for process automation, streamlining operations and improving customer service.
- Provided guidance on the development of SOPs that adhere to company policy and industry regulations.
- Performed root cause analysis when issues arose in order to determine corrective actions needed.
- Evaluated current business operations against industry benchmarks in order to identify gaps or areas of focus.
- Developed policies and procedures aligned with organizational standards related to operational excellence.
- Reviewed existing processes for potential cost savings or efficiencies by leveraging technology such as AI and ML tools.
- Monitored KPIs in order to identify trends and provide recommendations for improvement.
- Organized cross-functional teams around specific projects or tasks, providing oversight throughout each stage of completion.
- Facilitated cross-functional meetings to review progress towards achieving goals related to operational excellence initiatives.
- Designed training programs on operational excellence best practices for employees at all levels of the organization.
- Delegated work to staff, setting priorities and goals.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Implemented successful business strategies to increase revenue and target new markets.
- Monitored progress by establishing plans, budgets and measuring results.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Assistant Manager
Gowelnext Solutions Pvt Ltd.,
Bangalore
04.2023 - 12.2023
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
- Managed customer service inquiries and complaints in a timely manner.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Communicated regularly with customers to gain insights into their needs.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Operations Team Leader
Ayu Health Hospitals
Bangalore
02.2022 - 03.2023
- Lead the activities of Forecasting, Capacity Planning, Scheduling, Provide end to end Workforce Management Support to operations in the customer service Assigned plan tasks to different departments and individuals Coordinated departments to focus on goal plans Identified operational issues and devised goals and plans to address them Monitored progress within each department toward goal attainment, utilizing measurable data in spreadsheet applications Conducted analysis of progress and held monthly meetings regarding goals and tasks.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
Senior Operations Executive
HOK, Bangalore
06.2021 - 04.2022
- Communicated with departmental leaders to identify and solve daily operations issues.
- Provided a workplace setting that was conducive to efficient and productive work.
- Led strategic planning operations to coordinate resource allocation aligned with mission and capabilities
- Set clear goals for area managers and implemented systems for measuring results in support of optimal decision making.
- Collaborated with the Supply Chain Management Team across Pan India and supervised last mile team escalations on a day-to-day basis.
Senior Operations Team Leader
Hinduja Global Solutions Pvt Ltd, Bangalore
01.2016 - 05.2020
- Identified and resolved operational issues, creating goals and plans to address them. Assigned and distributed tasks to individuals and departments based on departmental requirements. Monitored progress towards goal attainment using spreadsheet applications and conducted regular analysis meetings.
- Managed up to [25] team professionals and outside contractors and vendors
- Supervised [25] team members, offering constructive feedback on work performance
- Assisted in developing and implementing quality controls, productivity standards, and compliance guidelines.
- Maximized team productivity by training, mentoring and motivating employees
- Built strong operational teams to meet process and production demands.
CUSTOMER SUPPORT EXECUTIVE
Hinduja Global Solutions Pvt Ltd, Bangalore
01.2012 - 01.2016
- Handling MTS Clients Appellate and Nodal - Calls' / Email's Escalation desk for PAN India customers Handling MTS Complaint Management team till 02nd Aug'2013 Got - Internal Job Posting to Hospitality Process The Taj Indian Hotels month of Sept'2013 Handling Logistic Team across Pan India Handling Email Helpdesk related Taj membership queries and complaints Handling Inbound & Outbound queue realty to queries towards TAJ product
Education
Bachelor of Commerce -
Rabindranth Tagore University
Madhya Pradesh06.2022
Skills
- Trend Analysis
- Customer Satisfaction
- Organizational Development
- Workflow Optimization
- Quality Management Systems
- P&L Management
- KPI Tracking
- Revenue Generation
- Department Oversight
- Performance Improvement
- Schedule Management
- Customer Service Management
Languages
- English, First Language
- Kannada, Proficient
- Hindi, Upper Intermediate
- Telugu, Advanced
- Tamil, Advanced
Accomplishments
- Rewarded as employee 2nd Quarter Performance in 2017
Timeline
Operational Excellence Manager
HCG
02.2024 - Current
Assistant Manager
Gowelnext Solutions Pvt Ltd.,
04.2023 - 12.2023
Operations Team Leader
Ayu Health Hospitals
02.2022 - 03.2023
Senior Operations Executive
HOK, Bangalore
06.2021 - 04.2022
Senior Operations Team Leader
Hinduja Global Solutions Pvt Ltd, Bangalore
01.2016 - 05.2020
CUSTOMER SUPPORT EXECUTIVE
Hinduja Global Solutions Pvt Ltd, Bangalore
01.2012 - 01.2016
Bachelor of Commerce -
Rabindranth Tagore University
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