Kiran V
Operations Manager
Bangalore
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over [7.5]-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operational Excellence Manager
HCG
2 2024 - 08.2024
- Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.
- Increased sales revenue by streamlining the sales operations process and implementing effective strategies.
- Motivated team members by offering constructive feedback during regular one-on-one sessions that foster personal growth.
- Championed continuous improvement by conducting regular reviews of internal processes to drive efficiency gains.
- Enhanced customer experience by addressing service issues promptly and professionally, resolving concerns efficiently.
- Worked closely with finance department to set realistic budgets for sales initiatives while monitoring expenses diligently throughout fiscal year periods.
- Managed a team of sales professionals, ensuring consistent performance and achievement of targets.
- Conducted market analysis to identify emerging trends, enabling sales team to adjust strategies proactively.
- Implemented new CRM system for better tracking of customer interactions and sales outcomes.
- Enhanced sales proposal process, making it more efficient and increasing win rate for new business pitches.
- Streamlined communication channels between sales and product development teams, leading to quicker resolution of customer feedback issues.
- Led transition to new sales platform, minimizing downtime and ensuring smooth adoption process for sales team.
- Implemented new lead generation process, significantly increasing volume of qualified leads reaching sales team.
- Boosted overall sales results by restructuring sales incentive program to better motivate team.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Assistant Manager
Gowelnext Solutions Pvt Ltd.,
04.2023 - 12.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Operations Team Leader
Ayu Health Hospitals
02.2022 - 03.2023
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Coordinated team schedules, ensuring optimal staffing levels were maintained at all times.
- Implemented quality assurance measures that led to improved product consistency.
- Managed high workload with consistent record of achieving deadlines and production targets.
- Trained, coached and managed 30-person team professionals.
- Set schedules and oversaw daily workflow.
- Optimized team performance, providing clear guidance and setting achievable goals.
- Promoted a positive work environment by fostering open communication and encouraging teamwork among employees.
- Achieved superior service levels by closely monitoring performance metrics and addressing any issues promptly.
- Maintained team compliance with company standards, safety practices and regulatory and environmental requirements.
- Analyzed data to identify areas for improvement, resulting in higher levels of customer satisfaction.
- Helped to increase sales and customer retention by managing implementation new marketing and service strategies.
- Improved team efficiency and productivity by restructuring workflow and managing assignments.
- Collaborated with other departments on cross-functional initiatives aimed at enhancing overall business performance.
- Oversaw [30] workload and consistently achieved productivity targets.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Collected, arranged, and input information into database system.
Senior Operations Executive
HOK, Bangalore
06.2021 - 04.2022
- Communicated with departmental leaders to identify and solve daily operations issues.
- Provided a workplace setting that was conducive to efficient and productive work.
- Led strategic planning operations to coordinate resource allocation aligned with mission and capabilities
- Set clear goals for area managers and implemented systems for measuring results in support of optimal decision making.
- Collaborated with the Supply Chain Management Team across Pan India and supervised last mile team escalations on a day-to-day basis.
Senior Operations Team Leader
Hinduja Global Solutions Pvt Ltd, Bangalore
01.2016 - 05.2020
- Identified and resolved operational issues, creating goals and plans to address them. Assigned and distributed tasks to individuals and departments based on departmental requirements. Monitored progress towards goal attainment using spreadsheet applications and conducted regular analysis meetings.
- Managed up to [25] team professionals and outside contractors and vendors
- Supervised [25] team members, offering constructive feedback on work performance
- Assisted in developing and implementing quality controls, productivity standards, and compliance guidelines.
- Maximized team productivity by training, mentoring and motivating employees
- Built strong operational teams to meet process and production demands.
CUSTOMER SUPPORT EXECUTIVE
Hinduja Global Solutions Pvt Ltd, Bangalore
01.2012 - 01.2016
- Handling MTS Clients Appellate and Nodal - Calls' / Email's Escalation desk for PAN India customers Handling MTS Complaint Management team till 02nd Aug'2013 Got - Internal Job Posting to Hospitality Process The Taj Indian Hotels month of Sept'2013 Handling Logistic Team across Pan India Handling Email Helpdesk related Taj membership queries and complaints Handling Inbound & Outbound queue realty to queries towards TAJ product
Education
Bachelor of Commerce -
Rabindranth Tagore University
Skills
Sales Leadership
Sales Training
Staff Training and Development
Pipeline Management
Staff Training
Customer Segmentation
Sales Targeting
Customer Service
Problem-Solving
Operations Management
Client Relationship Management
Accomplishments
- Achieved [90%] by completing [Revenue Generation ] with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Hindi
kannada
Telugu
Tamil
Certification
[Lean Six Sigma - Yellow Belt ( AI )
Traveling
Developed strong adaptability and cultural awareness by navigating diverse environments and interacting with people from various backgrounds.
Enhanced problem-solving and decision-making abilities by independently planning, organizing, and managing trips in unfamiliar settings.
Timeline
[Lean Six Sigma - Yellow Belt ( AI )
08-2024
Assistant Manager
Gowelnext Solutions Pvt Ltd.,
04.2023 - 12.2023
Operations Team Leader
Ayu Health Hospitals
02.2022 - 03.2023
Senior Operations Executive
HOK, Bangalore
06.2021 - 04.2022
Senior Operations Team Leader
Hinduja Global Solutions Pvt Ltd, Bangalore
01.2016 - 05.2020
CUSTOMER SUPPORT EXECUTIVE
Hinduja Global Solutions Pvt Ltd, Bangalore
01.2012 - 01.2016
Operational Excellence Manager
HCG
2 2024 - 08.2024
Bachelor of Commerce -
Rabindranth Tagore University