Praveen Gera
Gurgaon
Summary
Professional in mortgage sales, prepared to leverage expertise in driving revenue growth and client acquisition. Demonstrated ability in risk assessment, client relationship management and financial analysis. Known for reliability and adaptability in dynamic environments. Possess strong communication, leadership, problem-solving and channel management skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Mortgage Sales Manager
Axis Bank
03.2023 - Current
- Extensive knowledge of bank's operations / systems, regulatory and compliance issues.
- Analyzed financial statements and tax returns to complete underwriting process.
- Conducted weekly meetings with sales team members to discuss pipeline status, address any challenges, and share best practices.
- Negotiated favorable terms with vendors for best possible pricing on various products used within the department's daily operations.
- Enhanced communication between sales team members and internal support staff, leading to improved efficiency in addressing customer inquiries and concerns.
Mortgage Sales Manager
Citibank, NA
02.2019 - 02.2023
- Developed customized solutions for clients with unique financial needs by collaborating with internal teams and external partners.
- Maintained up-to-date knowledge of industry trends, competitor offerings, and government regulations impacting the mortgage sector.
- Managed the pipeline of mortgage applications, ensuring timely processing and closing to meet customer expectations and deadlines.
- Developed strategic business relationships with Channel partner and other industry partners to drive mortgage loan referrals.
- Implemented a customer retention program that improved long-term relationships and increased repeat business from existing clients.
- Maintained knowledge of loan products, underwriting, processing procedures and general guidelines.
Assistant Manager- An Affluent Acquisition Manager
Citibank, NA
01.2016 - 02.2019
- Developed a strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Responsible for acquiring and strengthening corporate relationships to facilitate acquisition of the entire gamut of banking products from a portfolio of a key corporate.
- Identify opportunities to add value to the business and cross sell such as mortgage , high value saving and current a/c and business loans etc.
- Generated repeat business through exceptional customer service.
Acquisition Manager
Citibank, NA
10.2011 - 12.2015
- Achieved successful acquisitions by conducting thorough market research and identifying key targets.
- Built strong relationships with potential acquisition targets, fostering trust and open communication throughout negotiations.
- Managed sales and acquisition of retail unsecured assets , saving accounts and credit cards etc.
- Maintained high closure rate while expertly navigating and managing customer engagement.
Education
MBA - Finance And Marketing
MMIM
Ambala, India05-2009
BBA - Finance And Marketing
DAV Institute of Management
Faridabad, India07-2007
Skills
- Process optimization
- Financial credit assessment
- Effective verbal and written communication
- Conducting performance reviews
- Client relationship management
- Risk assessment expertise
Accomplishments
Citibank, NA
- Certificate of appreciation for an achievement of highest numbers in the year of 2012.
- Certificate of appreciation for an achievement of highest numbers in the Q3 and Q4-2013.
- Certificate of appreciation for an achievement of highest numbers in the year of 2015.
- Certificate of appreciation for an achievement of highest numbers in the year of 2017.
- Certificate of appreciation for highest level of NPS score in the year of 2019.
Certification
- KYC /AML and Sanctions compliance.
- Code of Conduct and Ethics.
- POSH.
- Customer Grievance Mechanism.
- Information security and Data protection.
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Mortgage Sales Manager
Axis Bank
03.2023 - Current
Mortgage Sales Manager
Citibank, NA
02.2019 - 02.2023
Assistant Manager- An Affluent Acquisition Manager
Citibank, NA
01.2016 - 02.2019
Acquisition Manager
Citibank, NA
10.2011 - 12.2015
MBA - Finance And Marketing
MMIM
BBA - Finance And Marketing
DAV Institute of Management
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