Praveen Kaushik S

Clients: Multiple (Government, Airlines, Investment Banking and HealthCare)

• Managed a portfolio of 12 high-visibility projects with TCV exceeding $10M
• Spearheaded cloud migrations and security enhancements such as Zero Trust security models for UAE financial entities.
• Created executive presentations, defined adoption plans and improved customer satisfaction
• Managed budgeting, risk mitigation and other aspects, ensuring optimal project outcomes.
• Conducted CISO-led security assessments, ensuring compliance with industry standards.

Clients: Multiple (Banking, Automotive, Education, Healthcare).

• Oversaw 50+ global resources across distributed teams, developed teams that delivers excellence
• Architected and led major migrations and enterprise-wide solutions for digital transformations
• Spearheaded Managed Services (MSP), Managed Security Services (MSSC) and MIM teams
• Established and managed T&M, Fixed Price and Staff augmentation contracts for diverse-geo clients
• Reported engagement status, pulse and financial aspects to leadership
• Created & managed comprehensive project plans using MS Project, Trello, Smartsheet etc.
• Identified risks, proposed mitigation strategy and created business Change Requests as necessary
• Ensured repository for all the projects including RACI matrix, RAID logs, Risk Register, CRs etc.
• Oversaw multi-functional teams to modernize IT landscapes with cloud, AI, and cybersecurity solutions.
• Conducted daily connect with respective leads and supervisors for status updates
• Optimized Mean Time to Resolution (MTTR) through strategic automation
• Responsible for enhancing IT adoptions & customer satisfaction (NPS, CSAT, etc.,)
• Liaison with internal workforce management, PMO, L&D and other teams for resource allocation, invoicing & training essentials as needed
• Recognized by global leaders for defining excellent KPIs, KRAs and process initiatives taken
• Recognized for reducing attrition, increasing resource compliance and timely invoice closures

• Orchestrated end-to-end migration activities and architected secure infrastructure solutions, ensuring resilience and scalability.
• Assessed and migrated various workloads including Exchange Servers, DCs, application servers.
• Authored comprehensive technical documentation for IT admins, end-users and service desks
• Migrated File Share servers across platforms and managed Infrastructure of VMs, Cloud resources

• Guided technical teams on best practices for Wintel, Virtualization, and M365 migration/administration
• Prepared project plans with respect to migration of AD, SharePoint, App Servers etc.
• Developed strategic guidance on task automation and implemented BCP/DR plans
• Led the team of 8 engineers along with vendors for critical Data Center Migration project and Operational support

• Provided strategic IT consulting to enterprise clients, optimizing infrastructure investments.
• Translated customer requirements to business, established teams to deliver with excellence
• Mentored Infrastructure and Cloud administrators, enhanced productivity with automation
• Liaison with Microsoft and other partners for solutioning, PoC, issues and risk mitigation

• Worked closely with PM, COO and stakeholders to establish process-oriented response team.
• Led Active Directory and Infra architecture designing, AV and app server migration projects
• Responsible to lead the team in preparing mitigation plan and remediation of any issues during the migration process

• Administered infrastructure and large trading applications, performed RCA on critical issues
• Recognized for critical application upgrades for the Bank's environments in Denmark, including application customization and migration.

• Resolved escalations, managed inbound call/email volumes, and provided advanced technical support
• Created daily, weekly and monthly reports for multiple teams within the account
• Recognized for reducing the team's Average Effort Time, MTTR and maintaining excellent CSAT

• Assisted customers with account related queries and basic fixes.