Summary
Overview
Work History
Education
Skills
Software
Timeline
Work Availability
Hi, I’m

Praveen K Prasannan

Retail Store Manager
PATHANAMTHITTA
Praveen  K Prasannan

Summary

Savvy Senior Store Manager with nine years overseeing staff, daily activities and business strategies. Dedicated to coaching and retaining talented employees through training, task delegation and motivational techniques. Highly skilled at overseeing operational activities ranging from accounting to complex customer issue resolution for budget control, positive experience and smooth operations. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
years of professional experience
3
years of post-secondary education
6
Languages

Work History

Planet Fashion and Louis Philippe
Adoor

Senior Store Manager
05.2016 - Current

Job overview

  • Identified and recommended areas for improvement in processes with targeted solutions.
  • Supervised employees for exceptional store operations, customer retention and positive brand experiences.
  • Built and motivated stellar teams using sound judgment and decision-making, resulting in minimal turnover and superior performance.
  • Planned and assigned workload by delegating tasks and directing team members.
  • Promoted business strategy by implementing improvements based on guest feedback.
  • Maintained quality through training and coaching during daily activities.
  • Guided daily activities, overseeing accounts receivable, inventory reporting and bank deposits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Fabindia
Cochin

Customer Relationship Executive
03.2013 - 05.2016

Job overview

  • Managed customer service effectiveness by monitoring performance and assessing metrics.
  • Collaborated with cross-functional teams for smooth running of customer service operations.
  • Generated, compiled and distributed reports of sales leads and up-sell opportunities.
  • Analyzed customer feedback and identified areas for improvement, leading to increased customer retention.
  • Audited customer support procedures and collaborated regionally to promote standardization across offices.
  • Employed comprehensive benchmarks to establish and monitor customer service standards.
  • Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.

Education

Indira Gandhi National Open University (IGNOU)
Pathanamthitta

Bachelor of Commerce
07.2022 - Current

University Overview

Higher Secondary School
Chittar

High School Diploma
06.2003 - 03.2005

University Overview

Skills

    Inventory management

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Software

Microsoft Office

Microsoft Dynamics MPOS

Adobe Photoshop

Adobe Illustrator

Timeline

Indira Gandhi National Open University (IGNOU)
Bachelor of Commerce
07.2022 - Current
Senior Store Manager
Planet Fashion and Louis Philippe
05.2016 - Current
Customer Relationship Executive
Fabindia
03.2013 - 05.2016
Higher Secondary School
High School Diploma
06.2003 - 03.2005
Availability
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Praveen K PrasannanRetail Store Manager