Praveen Kumar

• Provided support to Standard and Premium users across various Tableau products,conducting thorough analyses, including Performance, Root Cause, and Data Analysis.
• Enhanced Data Source integration and SQL queries for optimal performance. Diagnosed and resolved issues with third-party integrations (JDBC, ODBC, Web Data Connector), API functionality, Authentication protocols (OAuth, SAML, SSL, TLS), and Visualization challenges.
• Diagnosed and resolved technical issues related to Tableau Salesforce's SaaS offerings, ensuring seamless operation for cloud-based users.
• Provided expertise in navigating and utilizing cloud-based platforms, understanding their architecture, integrations, and functionalities to assist users effectively.
• Educated customers on leveraging Tableau Salesforce's cloud-based features, guiding them through best practices, and optimizing their use of SaaS solutions.
• Liaised with cloud development teams to convey customer feedback, assist in
  debugging issues, and contribute insights for continuous improvement of cloud services.

• Collaborated with major tech organizations, engaging with System Admins, IT admins, Directors, and Technical Account Managers
• Provided resolutions, identified bugs, and analyzed defective code for Microsoft clients
• Analyzed technical environments, employing trace analysis, debugging tools, and collaborating with the product development group
• Specialized in addressing issues such as High CPU/Memory, Memory Leak, Application performance, Server Hang, and User Experience
• Proficient in high-end technical support for WS 2012 R2/2016/2019, Windows Client OS (Win 10/11)
• Proficient in hypervisor technologies: VMWare, Hyper-V, Azure, AWS Cloud, Nutanix, etc
• Served as a peer expert in Sysinternal tools, aiding in installation, activation, repair, and basic issues with Office applications
• Utilized tools like Performance Monitor, Process Monitor, Xperf, Sysmon, Windbg, and more
• Collaborated with developers to collect logs and performed root cause analysis for over 3 years.

• Guided in-house end users through the comprehensive onboarding life cycle, showcasing skills in account creation, migration to Azure Cloud, licensing for Skype
Teams, and establishing mailboxes on Exchange
• Implemented role-based security policies and provided essential tools for daily
tasks. - Proficient in troubleshooting based on Active Directory and Network Group Policy, with expertise in customization
• Addressing issues includes resolving email-related concerns, such as those related to Outlook PST and email reception.
• Proficiently managing service requests and daily incident tickets, addressing a spectrum of TI infrastructure issues at the L1 level.