Praveen Kumar

• Transitioned and established the Process Mining and Automation capability within ANZ GCC from onshore team.
• Designed and implemented an organizational hierarchy to ensure successful setup.
• Developed a recruitment strategy to hire and onboard engineers, as well as process and data analysts.
• Established delivery frameworks, operating models, and capability uplift plans.
• Adhered to transition governance and methodologies and ensure committed timelines were met.
• Facilitated training and knowledge transfer plan to build internal capabilities and support ongoing innovation.

• Coordinating with Senior Leadership team to understand Business priorities and align data strategy
• Formulating strategic partnerships with key stakeholders in delivering data driven solutions to drive faster Business outcomes
• Designing and implementing Data roadmap to deliver strategic outcomes for Business
• Developed strong communication and organizational skills through working on group projects.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Worked well in a team setting, providing support and guidance.
• Building a data capability roadmap for different skills (engineering, visualization, Analytics and Data science) within the team
• Manage and empower a team of Product owners & Delivery leads to ensure execution of the strategic roadmap per agreed timelines
• Monitoring a multi-skilled Cross Border Team of data practitioners to deliver data priorities
• Executing both self-managed as well as team-based projects ensuring maintenance of standard practices, quality, ethics, code of conduct and cooperative attitude
• Establish Data Strategy & delivery framework aligned to cater to Business priorities and manage ongoing delivery and governance
• Administering end-to-end large-scale project/program management, data analytics & reporting, ETL technologies, BI tools, business process improvement and stakeholder management
• Developing data models, implementing & analyzing content, quality of databases, recommending management procedures, also analyzing industry wide data models, systems and ETL processing
• Engaging & conducting business analysis sessions for understanding client business requirements and mapping them for required technical framework standards.

• Formulated and executed the data strategy and roadmap for ANZ’s Retail Operations Business.

• Managed the delivery of multiple data priorities with varied scales and complexities.
• Identified new processes, determined gaps in existing processes, and implemented new processes; participated in design reviews and contributed to the allocation of functionality to specific system components.
• Managed the design and build of ETL-based solutions from multiple data sources for end-to-end automated reporting.
• Oversaw project schedules, resource and work allocation, demand prioritization, and stakeholder engagement on a daily basis.
• Analyzed business contingencies and implemented required controls related to data privacy and risk mitigation.
• Served as the program manager for multiple data initiatives for ANZ Retail Operations Business.
• Led a team of data engineers and analysts to drive and execute data initiatives.
• Spearheaded the migration of legacy reporting systems to BI self-service solutions using enterprise tools like Teradata and Qlik Sense.
• Analyzed business contingencies and implemented required controls related to data privacy and risk.

• Reduced time-to-market by fostering a culture of continuous improvement within the development team.

• Led and managed a cross-functional team of data engineers and analysts, supporting BI reporting and data engineering services for multiple business units (HR, Risk, and Banking Operations) across ANZ Bank.
• Managed BAU Reporting deliverables and change initiatives.
• Implemented DevOps practices across functions to maximize delivery speed.
• Optimized and rationalized the reporting inventory for the Retail Operations Team, reducing report production efforts to support the COE’s transformation agenda.
• Drove Reporting & Analytics COE process and data governance forums across all locations.
• Managed resources effectively to avoid unnecessary delivery delays.
• Enhanced team performance by providing regular feedback, coaching, and training opportunities.

• Managed design & implementation of automated solutions for the GSS Operations Team to enhance their operational efficiencies
• Managed a team of Automation engineers to implement Automation and supported multiple stakeholders across the globe
• Conceptualized and designed technology-based solutions to deliver to GSS strategy-oriented initiatives
• Worked closely with GSS Leadership Team to deliver to GSS priorities

Manage delivery of HR reporting and analytical services

Ensure delivery of BAU reporting on agreed timelines

Scale HR data services and have setup Talent acquisition reporting capability covering multiple countries.

Led & Manage a team of Data engineers and Data Analyst practitioners.

Build and deliver Business Performance Reporting for HSBC Latin America Region

• Design and build Service Centre Operations score card for India Management Team.
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Deliver BAU Reporting for HSBC Cards Merchant services Operations team within agreed SLAs.