Praveen Kumar D
Operations Manager
Bangalore,KA
Summary
As an experienced Operations Manager with 10+ years of experience of expertise in the financial industry. Excelling in Risk management, business support & Operations management. Efficient in analyzing business trends and managing teams to drive sustainable growth in Business support.
Overview
15
15
years of professional experience
4
4
Languages
Work History
Manager – Financial Operations & Business management
HSBC Electronic Data Processing Pvt. Ltd
04.2018 - Current
- Handling banking Risk & compliance related activities in terms of client service and RSM support.
- Executing & directing the team in handling KYC review-related activities.
- Communicating and coordinating with Business support, Client RSM, Banking ops and downstream team in verifying client data and risk management before onboarding and documentation.
- Ensuring the periodic & regular review are done on client data aligned with regulatory and compliance.
- Managing and working with Honk Kong and UAE internal Stake holders for business related queries.
- Conducting periodic internal/banking operations teams meeting in managing banking & operational risk management.
- Ensured compliance to regulatory requirements is met under all circumstances with an accurate track record for internal Audit review each year.
- Service Delivery Team- Coordinating with client, RM & downstream team in managing financial risk, operational risk and compliance data.
- Providing a detailed overview report to management for better decision making.
- Coordinating with Legal team, Credit team with appropriate rationales to seek legal guidance and approvals on the documents related to client data & regulatory compliance received from the client and stake holders.
- Handling Call Back verifications of UAE - High Value payments to avoid fraudulent & suspicious transaction to avoid money laundering (AML)
Senior Analyst
Accenture India Services Pvt Ltd
01.2013 - 10.2017
- Worked as a quality specialist (QC) with Transaction monitoring team.
- Also worked with Client Management Group which is responsible to orchestrate onboarding of clients.
- Transaction monitoring specialist – working for an AML and Due diligence team.
- Create detailed Business report for any Suspicious transaction or financial activity identified for reporting.
- Identifying issues and providing solutions and identifying opportunities for process improvement.
- Co-ordinating with Cross functional teams for AML, compliance and client management (review).
- Being a key interface between Transaction monitoring & SAR reporting team.
Sr. Customer Support Executive- Escalation & Reporting Team
Infinite Computer Solutions
08.2010 - 05.2012
- Quality/Accuracy, Escalation and Priority Maintenance team.
- Preparing customer database, Delivery reports& analysis reports for higher management.
- Documentation of Monthly Reports related to technical escalation, Product delivery and service delivery.
- Handling & solving the complaints of customers, special orders placed by means of phone or mail.
- Being a first point of contact for all Service failure issues.
- Getting approval for claims, returns and expenses to technical persons.
Education
Masters - Marketing Management and Human Resource Management
Bachelor of commerce - undefined
Diploma - Automobile [JOC]
Secondary School Examination - undefined
Skills
Financial Crime Risk Management
AML Operations Management
Operational Risk Management
Stake Holder Management
Compliance & Risk Management
Personal Information
Date of Birth: 01/10/86
Disclaimer
Hereby I, Praveen Kumar D, declare that, the information given above is true to the best of my knowledge and belief.
Area Of Expertise
- Financial Crime Risk Management
- AML Operations Management
- Client Service & RSM Business support
- Operational Risk Management
- Stake Holder Management
- Compliance & Risk Management
Timeline
Manager – Financial Operations & Business management - HSBC Electronic Data Processing Pvt. Ltd
04.2018 - Current
Senior Analyst - Accenture India Services Pvt Ltd
01.2013 - 10.2017
Sr. Customer Support Executive- Escalation & Reporting Team - Infinite Computer Solutions
08.2010 - 05.2012
Dr C.V. Raman University - Bachelor of commerce,
WIDIA POOORNA PRAJNA SCHOOL - Secondary School Examination,
Vinayaka Mission University - Masters, Marketing Management and Human Resource Management
S. G. Junior College of Bangalore University - Diploma, Automobile [JOC]