Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Disclaimer
Timeline
Generic

Praveen Kumar L

Nellore

Summary

Dynamic IT Support Engineer with a proven track record at resourcepro, excelling in network troubleshooting and user training. Adept at enhancing system performance and implementing effective data backup solutions. Passionate about delivering exceptional technical support and fostering seamless communication across departments, ensuring operational excellence and client satisfaction.

Overview

4
4
years of professional experience

Work History

Associate Engineer

resourcepro
Bengaluru
11.2024 - Current
  • Assisted in troubleshooting network issues to maintain operational continuity.
  • Coordinated network operations to ensure seamless communication across departments.
  • Collaborated with team members to ensure efficient workflow processes.
  • Collaborated with team members to resolve complex client concerns.
  • Assisted in troubleshooting hardware and software issues for smooth operations.
  • Monitored system performance and reported irregularities to senior staff.
  • Monitored the ticketing tool in SDP (Service Desk Plus) to track support requests.
  • Conducted routine backups of data to prevent loss of information.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
  • Assisted clients with technical issues via phone and email support.
  • Assisted users with setting up their workstations, printers, scanners and other peripherals.
  • Monitored system performance, analyzed problems and provided solutions to technical issues.
  • Updated hardware, software, and security protections with latest standards.
  • Reviewed, analyzed and recommended software solutions for specific project needs.
  • Troubleshot daily IT desktop client issues, supporting multiple departments, and various offices.
  • Provided technical and operational support for entire organization.
  • Managed user accounts and access permissions in Active Directory environment.
  • Provided technical assistance to end users on Active Directory related queries or incidents.
  • Resolved issues related to authentication failures due to expired passwords or locked accounts.
  • Implemented inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.

IT Support Engineer

ORIENT TECHNOLOGIES PVT.LTD
08.2023 - 09.2024
  • Client: Pepper Advantages India (PAI), Duration: Aug 2023 to Dec 2023, Client: Air India Engineering Service Limited (AIESL), Duration: Dec 2023 to Sep 2024
  • Configured MS Outlook and resolved related issues efficiently.
  • Installed client operating systems on various devices.
  • Assembled and disassembled desktops for maintenance and upgrades.
  • Executed hardware troubleshooting to address device malfunctions.
  • Resolved network connectivity issues, including LAN and Wi-Fi.
  • Provided remote desktop assistance to troubleshoot user-related issues.
  • Troubleshot software compatibility issues between printers and computer systems.
  • Provided technical support to resolve application-related issues efficiently.
  • Assisted in training end-users on new application functionalities.

IT Support Engineer

Profesystech
Bengaluru
07.2021 - 08.2023
  • Installed and configured hardware and software for user systems.
  • Provided technical support for network connectivity issues.
  • Maintained inventory of IT supplies and equipment.
  • Monitored ticketing tool in BMC Remedy to track support requests.
  • Educated users on best practices for technology usage.
  • Troubleshot system issues related to network connectivity, software installation and configuration, printing.
  • Provided training sessions for end users on how to use various software programs.
  • Created documentation for common IT tasks such as troubleshooting steps for various types of problems.

Education

BSC - Computers

Krishna Chaitanya Degree College
Nellore
01.2021

Intermediate -

SriChaitanya Junior College
Nellore
01.2016

SSC -

Don Bosco English Medium High School
Kaluvaya
01.2014

Skills

  • Network troubleshooting
  • System performance monitoring
  • Data backup
  • Active Directory management
  • Remote desktop support
  • Technical documentation
  • Software installation
  • User training
  • Control systems
  • Microsoft 365 administration
  • Incident management
  • Software configuration
  • VPN configurations

Affiliations

  • I like to travel, explore new places, and find new friends
  • I am a foodie, especially since I have a passion for non-veg
  • I like to watch movies, like scientific movies

Languages

Telugu
First Language
English
Advanced (C1)
C1
Hindi
Beginner
A1

Disclaimer

I hereby declare that all the above-mentioned information is true and correct to the best of my knowledge, Praveen Kumar L

Timeline

Associate Engineer

resourcepro
11.2024 - Current

IT Support Engineer

ORIENT TECHNOLOGIES PVT.LTD
08.2023 - 09.2024

IT Support Engineer

Profesystech
07.2021 - 08.2023

BSC - Computers

Krishna Chaitanya Degree College

Intermediate -

SriChaitanya Junior College

SSC -

Don Bosco English Medium High School
Praveen Kumar L