Praveen Kumar Mahesh
Chennai
Summary
As a skilled and dedicated ServiceNow Business Analyst with over 6 years of experience in ServiceNow HRSD, S2P, CSM, SPM, Virtual Agent and ITSM, I have a strong track record of successfully implementing and optimizing solutions. My expertise includes gathering requirements, analyzing processes, and enhancing productivity. I'm eager to contribute my experience and knowledge to an organization's success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
ServiceNow Business Analyst
Dyooti
Bangalore
07.2021 - Current
- Collaborated with stakeholders to elicit, prioritize, and document Agile-based business requirements
- Translated high-level business objectives into detailed user stories, epics, and acceptance criteria
- Developed escalation notifications for SLA breaches within the source-to-pay process, enabling proactive management of delays and improving overall process compliance
- Managed user stories, tasks, and defects in JIRA, tracking development progress
- Successfully designed and implemented automation workflows in ServiceNow to streamline the source-to-pay process, reducing manual intervention
- Collaborated with cross-functional teams, including developers, QA, product owners, and stakeholders
- Assisted QA in aligning test cases with user stories and maintained comprehensive project documentation
- Configured the ServiceNow platform, including workflows and service catalogs, aligning them with business needs
- Managed end-to-end lifecycle operations using ServiceNow applications, ensuring optimal management of assets, configurations, and services throughout their lifecycle
- Streamlined vendor onboarding and management processes within ServiceNow, improving vendor relationship management and compliance adherence.
- Created intuitive and user-friendly flows that enabled non-technical users to easily manage and modify workflows, fostering greater ownership of the source-to-pay process
- Developed and monitored SLAs for the source-to-pay process to ensure timely procurement and payment cycles
- Configured OOTB modules for procurement, invoicing, and payment processing, minimizing setup time and allowing for faster time-to-value in streamlining source-to-pay operations
- Participated in project planning, defining scope, timelines, and resource allocation
- Leveraged tools within Agent Workspace to facilitate communication between procurement and finance teams, reducing response times and improving stakeholder satisfaction
- Created ServiceNow training materials and supported end-users in understanding and using the platform during UAT.
ServiceNow Analyst
Radiant Global Solutions
Chennai
07.2018 - 06.2020
- Conducted workshops, interviews, and feedback sessions to gather and validate requirements
- Communicated project progress, risks, and impediments in a clear and concise manner to stakeholders
- Managed and prioritized the product backlog, maintaining a focus on delivering maximum value to the customer
- Configured Agent Workspace to prioritize and manage incoming requests related to sourcing and payment, ensuring that critical tasks were addressed promptly and efficiently
- Translated high-level business objectives into detailed user stories, epics, and acceptance criteria for development teams
- Documented technical architectures that could be clearly understood and immediately used by developers to construct code and unit test.
Education
Post Graduate Diploma - Management
Asian Business School
HP01.2018
Bachelor of Business Administration -
Asian Business School
Noida01.2014
Skills
- ServiceNow Implementation
- Analytical Thinking
- Project Management
- Stakeholder engagement
- Forecasting and planning
ServiceNow Business Analyst
.
Certification
- Certified Implementation Specialist - Customer Service Management
- ITIL V4 Foundation Certificate in IT Service Management
- Suite Certification - CSM Professional
- ServiceNow Certified System Administrator
Timeline
ServiceNow Business Analyst
Dyooti
07.2021 - Current
ServiceNow Analyst
Radiant Global Solutions
07.2018 - 06.2020
Post Graduate Diploma - Management
Asian Business School
Bachelor of Business Administration -
Asian Business School
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