Prasant Kumar Sahu

Role: Worked as the lead consultant for a healthcare and a banking client for implementing ITBM/SPM modules, responsible for requirement gathering to delivery within the project timeline in each sprint..

Key Responsibilities:

• Worked on the implementation of the ITBM/SPM module as lead consultant, and multiple integrations with ITSM for the client.
• Implemented the integration of SAP Perform for financial management with ServiceNow.
• Implementation of Strategic Planning Workspace and Project Workspace, aligning with client requirements.
• I worked on analyzing and enhancing various functionalities of the SPM as per the client's needs.
• Managing the backlog and sprint stories.
• Done code review for peer developers.
• Interacting with client stakeholders to take the functional requirements and convert them into technical stories in ServiceNow, and providing demos when required.
• Handled multiple POCs for Now Assist implementation for the firm.
• Worked on developing the Runbook and taking the deployment activities for the code/configuration movement from Dev to PROD.

Role: Worked as a senior ServiceNow Developer in implementing various ITSM module enhancements, along with integrations in a domain-separated environment.

Key Responsibilities:

• Gathering requirements from business stakeholders and converting functional requirements into technical requirements.
• Development of multiple ServiceNow scripts in the domain-separated environment for multiple customers.
• ServiceNow agent workspace and virtual agent implementation in the domain-separated environment.
• ServiceNow LDAP and SSO integration for multiple customers in the same domain, separated by instances.
• ServiceNow integration with ScienceLogic for pulling CMDB, CI data into ServiceNow.
• ServiceNow to ZTAP integration for alert-based incident creation.
• Development of inbound email action for multiple customers for incident and service request creation in the domain-separated instance.
• ServiceNow e-bonding implementation for incident, service request, and change request for one of the customers.

Role: The projects were about the enhancement and implementation of various ITSM (Incident, Problem, Change, and Service Request) and HRSD (Employee Center Portal, Employee Lifecycle Event Activity Configuration, and Case and Knowledge Module Enhancements) as per client requirements, along with service portal enhancements for various customers and integration with multiple third-party applications.

Key Responsibilities:

• Interacting with various stakeholders and business users to gather requirements in order to arrive at a design solution.
• Developed business flows and customizations required for different business units, using ServiceNow as a platform.
• Set up and configure the end-to-end development process, including testing and user training for all the implementations.
• Developed over 100+ service catalogs, which include creating new catalog items, designing new flows, and updating existing flows as per the client’s needs.
• Developed multiple UI policies, client scripts, UI scripts, UI actions, UI Pages, UI macros, business rules, script includes, and security rules as per business requirements.
• Implemented various integrations, such as LDAP, SSO, JIRA ServiceDesk, Salesforce, E-bonding, Slack, and Splunk, using REST/SOAP web services of ServiceNow.
• Worked on the development of scripted REST web services to publish the APIs in a controlled flow of requests and responses as per client requirements.
• Worked on OAuth-based authentication for secure data communication between ServiceNow and external systems.
• Worked on implementing an end-to-end ServiceNow HRSD framework. Created custom COEs, topic details, topic categories, and HR services as per client requirements.
• Worked on the creation of HR catalogs and various fulfillment criteria to fulfill HR services. Created new HR criteria, HR conditions, and HR profiles, and designed various HR case/task templates. Worked on the development of HR surveys, email notifications, email templates, and email scripts as per client requirements.
• I worked on the employee center portal customization. Worked on ServiceNow out-of-the-box service portal widgets, and developed a custom widget from scratch using portal APIs to add new functionalities to service portal pages in ServiceNow. I worked with different language translation frameworks in the service portal as per client requirements.
• Worked on import sets, transform maps, and transform map scripts, along with data policies. For importing data from external sources.
• Creation of record producers and order guides, with administration of request management.
• I have worked on notifications, email scripts, scheduled jobs, business rules, and script includes as per client requirements. Along with a custom state model, process flow creation for the problem module. And created different views and view rules.
• Handled various update set collisions and provided support for the ServiceNow upgrade, creating ATF test cases.