Summary
Overview
Work History
Education
Skills
Websites
Certifications And Rewards
Timeline
Generic

Naga Karthik B

Bangalore

Summary

Over 10+ years of experience working on ITSM Incident Management, Service Level Management, Problem Management, Service Catalog, Change management, Dashboards and Reports

Overview

11
11
years of professional experience

Work History

ServiceNow Consultant

General Datatech India Private Limited
10.2022 - Current
  • Designed and implemented an Employee Reimbursement end-to-end framework.
  • Captured every user transaction and Implemented validation logic.
  • Stored transaction data in a separate custom entity for better data management and reporting.
  • Built a custom Problem Management framework tailored to specific customer recommendations.
  • Introduced a company-based approval workflow.
  • Integrated Root Cause Analysis (RCA) templates.
  • Streamlined the problem lifecycle with structured approval and resolution stages.
  • Fully customized the Knowledge Management module based on client-specific requirements.
  • Developed a two-level approval process for publishing content.
  • Implemented retirement notifications triggered by the knowledge article’s validity date.
  • Ensured content lifecycle management aligned with compliance and audit standards.

Technical Consultant

KPMG LLP
02.2022 - 08.2022
  • ServiceNow ITSM module administration, catalog creation, configuration and deployment in production environment, system administration.
  • Worked on Access Request management (RITM).
  • Gather business requirements and implement solutions in ServiceNow.
  • Requirement basis we act as admin for live servers to be monitored or remove the servers from environment.
  • Worked on critical System Requirements Review (SRR) as primary resource in major tasks.
  • Worked on HPSE cases for hot fixes and patches for live servers.
  • Involved in Root Cause Analysis(RCA) for P1/Major tickets.
  • Acted as L3 wherever bug fixing, enhancements of existing code exist.

ITO Svc Consultant

DXC TECHNOLOGIES
06.2016 - 02.2022
  • Requirement basis we act as admin for live servers to be monitored or remove the servers from environment.
  • Worked on critical System Requirements Review (SRR) as primary resource in major tasks.
  • Experienced working on Infrastructure services with HP Operations Manager(HPOM).
  • Worked on HPSE cases for hot fixes and patches for live servers.
  • Involved in Root Cause Analysis(RCA) for P1/Major tickets.
  • Acted as L3 wherever bug fixing, enhancements of existing code exist.

Consultant

CAPGEMINI INDIA
06.2014 - 11.2016
  • Management of Highly Critical and Secured Scientific systems of Bayer.
  • Handling the calls through the ticketing tool HPSM.
  • Acting has the primary point of contact in case of major escalation or outage across the Bayer Infrastructure all over the globe.

Education

B.E - Information Science Engineering

New Horizon College of Engineering

Skills

  • ITSM Incident Management

  • Service Level Management

  • Problem Management

  • Service Catalog

  • Change Management

  • Reporting

  • Agent Monitoring

  • ServiceNow Administration

  • Configuring SLAs

  • Creating update sets

  • Moving update sets

  • ServiceNow customization

  • ServiceNow enhancements

Certifications And Rewards

  • ITIL v4, Professional Certification
  • Best Team Player, Multiple Times
  • Best Employee, 2021
  • Best Employee of Quarter, 2024, 2025

Timeline

ServiceNow Consultant

General Datatech India Private Limited
10.2022 - Current

Technical Consultant

KPMG LLP
02.2022 - 08.2022

ITO Svc Consultant

DXC TECHNOLOGIES
06.2016 - 02.2022

Consultant

CAPGEMINI INDIA
06.2014 - 11.2016

B.E - Information Science Engineering

New Horizon College of Engineering

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Naga Karthik B