Pavan J

ServiceNow Developer with over 8 years of IT experience, including 6 years of hands-on ServiceNow platform development across the health and aviation industries. Proven expertise in requirement gathering, design, development, and implementation of tailored solutions spanning Incident, Change, Problem Management, custom applications, integrations, and analytics.
Demonstrated success in data migration using transform maps and scripts, and a strong track record of improving platform health scan scores based on customer feedback. Experienced in delivering impactful ServiceNow solutions for healthcare and aircraft industry clients, with a keen interest in expanding expertise to other sectors such as telecommunications, field service management, and beyond.
Passionate about continuous learning, exploring new ServiceNow modules, and driving value for organizations through innovation and collaboration. Currently serving notice period, with last working day on August 28, 2025, and actively seeking new opportunities to broaden industry experience and contribute to digital transformation.

• Developed and optimized advanced ServiceNow workflows and automated IT processes using Flow Designer, Business Rules, and Script Includes.
• Designed and implemented custom ServiceNow applications, including scoped apps, custom tables, and application logic for tailored client solutions.
• Served as a key Point of Contact (POC) for the ServiceNow platform, providing platform guidance and technical support to internal teams and stakeholders.
• Supported platform auditing activities, ensuring compliance and assisting with internal and external ServiceNow audits.
• Led full-cycle development and enhancements of ITSM, CMDB, and ITOM modules, with deep expertise in Incident, Change, and Problem Management, as well as Discovery and Service Mapping.
• Configured end-to-end Service Level Agreements (SLAs), including complex SLA setups for service tasks and incidents, ensuring accurate tracking and compliance with organizational standards.
• Configured Service Portal, built custom widgets, and developed dynamic dashboards for real-time analytics and reporting.
• Developed advanced reports and dashboards using ServiceNow Performance Analytics and Platform Analytics for actionable IT and business insights.
• Managed complex data migration and transformation using Import Sets, Transform Maps, Data Sources, and advanced Glide scripting.
• Integrated ServiceNow with enterprise and identity systems—including SailPoint, Microsoft Azure Boards, Microsoft Intune, and JAMF—replacing legacy processes and enabling seamless data exchange and automation.
• Developed and managed Access Control Lists (ACLs), UI Policies, Client Scripts, and Security Roles to ensure robust security and platform governance.
• Built and customized catalog items, UI Actions, UI Pages, and automated task assignments to streamline IT operations and enhance service delivery.
• Collaborated with cross-functional teams and stakeholders to deliver successful ServiceNow projects and platform improvements.
• Authored technical documentation, conducted end-user training, and provided ongoing support for platform enhancements and customizations.
• Successfully delivered ServiceNow platform upgrades, module integrations, and system replacements in highly regulated and mission-critical environments.
• Recognized as a Tera Guru in the ServiceNow Community for technical mentoring and thought leadership.
• Committed to continuous learning, ServiceNow certification, and delivering high-quality technical solutions.

• Recognized as Process champ within the team.
• Above and beyond recognition award from customers.
• Multiple appreciations from customers on process improvement and best delivery experience.

• ServiceNow System Adminstrator

I hereby declare that all the information furnished in this resume are true to the best of my knowledge and belief.