Faraz Anwar

• Developed and executed comprehensive test plans, test cases, and test scripts for ServiceNow implementations, covering all modules and functionalities.
• Conducted thorough testing of ServiceNow applications, including incident management, change management, configuration management, service catalog, Request fulfillment, HR module, Problem management and CMDB.
• Performed regression testing to validate the stability of ServiceNow applications after upgrades, patches, or configuration changes.
• Developed and implemented automation frameworks and scripts using ServiceNow Automated Test Framework (ATF) to expedite testing processes and improve efficiency.
• Participated in regular review meetings with clients, presenting progress updates and gathering feedback for continuous improvement efforts.
• Contributed to process improvement efforts, identifying areas for optimization within existing service management procedures.
• Played a key role in the growth of the ServiceNow practice, contributing to business development efforts by identifying new opportunities and establishing strong client relationships.
• Maintained high levels of customer satisfaction through effective communication and timely resolution of reported incidents.

Key Responsibilities:

• Develop comprehensive test plans, strategies, and test cases tailored to ServiceNow implementations, considering project requirements, timelines, and resource constraints.
• Conduct rigorous testing of various ServiceNow modules, workflows, integrations, and customizations to identify defects, inconsistencies, and performance issues.
• Execute regression testing procedures to validate the stability and functionality of ServiceNow applications after updates, patches, or configuration changes.
• Perform integration testing to ensure seamless interoperability between ServiceNow and other enterprise systems, such as CRM, ERP, and HR systems.
• Implement automation frameworks and scripts using industry-standard tools like Selenium, UFT, or ServiceNow Automated Test Framework (ATF) to streamline testing processes and improve efficiency.
• Analyze test results, document defects, and track their resolution through defect management systems like Jira, Bugzilla, or ServiceNow's native defect tracking system.
• Collaborate closely with cross-functional teams, including developers, business analysts, and project managers, to align on testing objectives, priorities, and outcomes.
• Provide mentorship and guidance to junior testers, sharing expertise, best practices, and insights to enhance the overall quality assurance capabilities of the team.
• Stay abreast of emerging technologies, industry trends, and best practices in software testing, continuously seeking opportunities to optimize testing processes and methodologies.