Praveen Kumar R
Sivanahalli Vill, Kandhagoundanur (P/O)
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Quality Executive
Technique Control Facility management
02.2023 - Current
- Soft service
- Streamlined quality assurance processes for increased efficiency and cost savings.
- Developed and maintained Quality Management System documentation, ensuring accuracy and consistency across all departments.
- Maintained up-to-date knowledge of industry trends, regulatory requirements, and emerging best practices in the field of Quality Management in order to provide informed guidance to the organization.
- Collaborated with cross-functional teams to develop effective process improvement initiatives.
- Coordinated internal training programs on quality-related topics, enhancing employee knowledge and skills.
- Enhanced facility operations by implementing efficient maintenance plans and scheduling preventive tasks.
- Provided support and services related to mail and deliveries.
- Conducted regular facility inspections to identify repair needs or improvements.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Maintained facility grounds, equipment, and safety compliance.
- Conducted regular audits on facility equipment and infrastructure to proactively identify any potential issues before they escalated.
House Keeping Executive
Ashwa Park
01.2022 - 11.2022
- Streamlined housekeeping processes for increased efficiency and reduced labor costs.
- Trained new staff members on proper cleaning techniques, ensuring consistent service quality.
- Designed all housekeeping policies and procedures according to required standards and scheduled all rotational duties for staff.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and organization throughout the hotel.
- Oversaw laundry operations including linen inventory management and establishing best practices aimed at maintaining high-quality standards while containing costs.
- Coordinated with front desk personnel to address guest concerns in a timely manner, enhancing overall customer experience.
- Identified opportunities for continuous improvement through regular review of industry trends, competitor offerings, and guest feedback analysis.
- Implemented inventory control systems to minimize waste and effectively manage supplies.
- Improved room turnaround times by implementing efficient cleaning procedures that maximized productivity while maintaining quality standards.
- Handled budgetary responsibilities for the housekeeping department, ensuring cost-effective resource allocation without compromising service quality or guest satisfaction levels.
- Managed scheduling, task assignments, and performance evaluations for a team of housekeeping staff members.
- Trained and mentored new staff on cleaning and safety protocols.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
Guest Services Associate
Turya
06.2021 - 12.2021
- Room attendant
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Maintained inventory levels of linens, supplies, and amenities, ensuring uninterrupted service for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Handled requests for extra linens, toiletries and other supplies.
- Oversaw calendar to manage organized cleaning schedule and complete tasks on time.
Guest Service Associate
Crowne plaza
08.2018 - 02.2020
- Room attendant
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Maintained inventory levels of linens, supplies, and amenities, ensuring uninterrupted service for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Handled requests for extra linens, toiletries and other supplies.
- Oversaw calendar to manage organized cleaning schedule and complete tasks on time.
Guest Service Associate
Citrus
04.2017 - 02.2018
- Room attendant
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Maintained inventory levels of linens, supplies, and amenities, ensuring uninterrupted service for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Handled requests for extra linens, toiletries and other supplies.
- Oversaw calendar to manage organized cleaning schedule and complete tasks on time.
IET Training
The Accord Metropolitian
12.2015 - 05.2016
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Education
BSc - Catering and hotel administration
Alagappa University
01.2020 - 05.2021
DIPLOMO - Hotel management and catering science
Chennai Amirtha international institute of hotel management
01.2014 - 05.2017
HIGHER SECONDARY - 12th
Morappur Kongu Matric Higher Secondary School
01.2013 - 05.2014
SECONDARY EDUCATION - 10th
Salem Little Flower Higher Secondary School
01.2011 - 05.2012
Skills
Operating Platforms : Windows XP
Application Software : MS Office PPT, outlook
Housekeeping Management
Complaints handling
Vendor Management
Customer Satisfaction
Document Control
Accomplishments
- Citrus hotel- best employee of the month
- Citrus hotel- Guest satisfaction tracking system comment.
- Crowne plaza- winnings ways cards for best room cleaning
- Crowne plaza- winnings ways for Trailblazer programmed.
- Turyaa-Appreciation letter for professionalism towards your work.
Personal Information
- Age: 27
- Father's Name: RAVI.S. Farmer
- Mother Name: S.Bharathi Ravi . Farmer
- Date of Birth: 03/10/97
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Disclaimer
I hereby declare that the above details are true. If I am given an opportunity to work in your esteemed organization, I hereby also assure that I would discharge my duties to the entire satisfaction of my superiors by giving enough interest towards challenging jobs, hard work, developing team spirit, balance of confidence and update of latest technologies.
Timeline
Quality Executive
Technique Control Facility management
02.2023 - Current
House Keeping Executive
Ashwa Park
01.2022 - 11.2022
Guest Services Associate
Turya
06.2021 - 12.2021
BSc - Catering and hotel administration
Alagappa University
01.2020 - 05.2021
Guest Service Associate
Crowne plaza
08.2018 - 02.2020
Guest Service Associate
Citrus
04.2017 - 02.2018
IET Training
The Accord Metropolitian
12.2015 - 05.2016
DIPLOMO - Hotel management and catering science
Chennai Amirtha international institute of hotel management
01.2014 - 05.2017
HIGHER SECONDARY - 12th
Morappur Kongu Matric Higher Secondary School
01.2013 - 05.2014
SECONDARY EDUCATION - 10th
Salem Little Flower Higher Secondary School
01.2011 - 05.2012
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