Praveen Poddar
Pune
Summary
Dynamic Compliance Manager with a proven track record at Amazon, excelling in process excellence and performance management. Expert in root cause analysis, I drive impactful solutions that enhance productivity and quality. Adept at stakeholder management, I foster team leadership and mentoring, ensuring operational success and continuous improvement across global trade services.
Overview
11
11
years of professional experience
Work History
Compliance Manager - Global Trade Services
Amazon
Pune
03.2023 - Current
- Implementing KPIs, metrics, audit processes, and best practices to enhance productivity (TPH) and quality (DPMO/defects/internal audit scores) according to service level agreements.
- Oversaw compliance for AU/SG within APAC region.
- Executed the deployment of ZA MP for both Vostok and FBA.
- Created and managed SOP for our process that is used to identify and resolve catalog issues across worldwide marketplaces.
- Performed deep dives to understand the root cause of queries and conducted SOP refreshers for the concerned associates.
- Engaged with technical teams and Product Managers in developing comprehensive and long-term solutions for the process.
- Analyze defects and develops programs that fix root causes and work with other support/tech/process excellence teams wherever required.
- Prepare and share scorecards monthly following leadership aligned timelines, ensuring effective performance management and optimum employee experience. Acknowledge and reward strong performers.
- Additional responsibilities may involve taking part in analyzing data trends for planning for the program, ensuring process hygiene for multiple functions, onboarding new processes and running cross program initiatives regarding people engagement.
- Contributes to goal settings for direct team members in lines with process goals.
Process Expert
Amazon
Pune
04.2022 - 02.2023
- Driving process improvements for operations teams at a global level, suggesting ideas and managing projects end to end.
- Driving the culture of continuous improvement by setting goals and monitoring the performance of operations teams.
- Reviewing project one pagers and flashes to ensure the project documents are up to business standards.
- Creating, publishing and analyzing the reports of key metrics to identify potential issues, conduct weekly reviews and proactively define solutions.
- Participating in promotion reviews of associates, by providing inputs on the promotion document.
- Reviewing yearly performance of associates, creating stack rankings and providing inputs on the annual performance appraisal for associates.
- Creating capacity plans for the year by reviewing the business goals of the year and thereby identifying the need of a hiring plan.
Senior Associate Dangerous Goods
Amazon
Pune
11.2017 - 03.2022
- Reported violations of rules, regulations, policies and procedures by evaluating and recommending investigative and corrective procedures.
- Provided ideas for process improvements to improve efficiency, quality and SLA.
- Worked with stakeholders to solve problems and flagged all updates to manager.
- Identify the conflicting product information across worldwide catalog and reach out to selling partners for correction.
- Planned and handled inflow allocation and reporting.
- Worked closely with program team in providing comprehensive inputs to increase process scope.
- Interpreted business requirements into technical specifications for system development initiatives.
Subject Matter Expert
Vodafone shared services
Pune
11.2016 - 11.2017
- Trained, coached and mentored consultants to increase team productivity.
- Carried out data analysis and assessment and presented results to management.
- Handled complex problems and issues by understanding root causes and implementing solutions.
- Prepared statements detailing operational detail and key performance indicators.
Senior Operations Executive
Vodafone Shared services
Pune
12.2014 - 10.2016
- Handled customer requests/issues/questions in a professional manner and delivered a first-time resolution service; Met defined KPIs including NPS and sales.
- Provided accurate and timely information by fully investigating all customer enquiries, using all available equipment and applications to ensure that incidents and problems are resolved efficiently and within SLAs
- Exchanged information effectively, to direct customer requests/issues/questions/complaints to the relevant teams for action (e.g. to activate services, solve claims and complaints, apply discounts)
- Used time proactively and efficiently to deliver on service targets and provided feedback and suggestions to develop and improve customer experience in respect of call trends / drivers.
- Had Good understanding of Vodafone products, services, systems, policies and processes in order to effectively deal with a variety of questions and customer transactions.
- Effectively interacted with stakeholders where necessary, to assist with efficient query/complaint resolution. Acted as an advocate of Vodafone, protecting the reputation by following Vodafone’s Brand Tone of Voice.
- Performed other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.
Education
Bachelor of Engineering and Technology - Electronics and Communication
Institute of Engineering and Technology
Meerut2013
Skills
- Project Management
- Process Excellence
- Root Cause Analysis (RCA)
- Performance Management
- Reporting & Analysis
- SOP Development
- Stakeholder Management
- Operational Excellence
- CAPA
- Training
- Mentoring
- Team Leadership
- Problem Solving
Education
other
Accomplishments
- Received award for best team in 2024 across global services risk and compliance team
Languages
English
First Language
Timeline
Compliance Manager - Global Trade Services
Amazon
03.2023 - Current
Process Expert
Amazon
04.2022 - 02.2023
Senior Associate Dangerous Goods
Amazon
11.2017 - 03.2022
Subject Matter Expert
Vodafone shared services
11.2016 - 11.2017
Senior Operations Executive
Vodafone Shared services
12.2014 - 10.2016
Bachelor of Engineering and Technology - Electronics and Communication
Institute of Engineering and Technology