Sadaf Khan
Bangalore
Summary
Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manager – Compliance, Global Trade Services
Amazon Development Center
04.2023 - Current
- Team management by establishing best practices for the program’s operational activities to ensure high quality and compliance with respect to the daily deliverables
- Overseeing daily operations including product’s classification to ensure safety and compliance, Quality management of the classified product’s, close looping of the errors and ensure continuous Defect Reduction process within the team
- Developing SOPs and mechanism worldwide to optimize operational efficiencies while minimizing cost
- Collaborates with the key stakeholders from nodes including: US, Canada, Mexico, UK, Brazil, Costa Rica, Amman and Shenzen to identify areas for improvement within the existing process.
- Promoted 5 candidates by working together with WW Ops and Program.
- Launched Heuristic based Escalation Limitation Model (HELM) as a gating mechanism devised by Auto Classification and ML Efficacy charter of quality org.
- Collaborated with Supply Chain Optimization Team (SCOT) to gain access to the demand forecast for every ASIN.
- Resolved a VP level escalation in coordination with the vendor support team and saved the sale to 0.1 Million USD per month in B2C sales.
Manager, Quality – Global Trade Services
Amazon Development Center
04.2021 - 03.2023
- Launched Risk mitigation mechanism through Risk Prioritization based defect identification through an inhouse tool to identify and rectify 2X defects compared to unbiased quality check to reduce risk exposure.
- Leads the worldwide weekly business reviews connect by representing the defect reduction process to the programs involving from Canada, US, UK, EU, AMM, SZX and PEK nodes.
- Collaborated with Global Trade Services program team and derived 3 Kaizen projects which eventually led the output metric of Bulk classification which was never in place.
- Led three critical on-boarding for bulk QC processes to strengthen the quality check mechanism and launched FN reviews which improved the ASIN classification by ~40 in the downstream process
- Collaborated with Ops and program to establish Framework (QAF) with risk based statistical sampling by ensuring 100% biased QC audits on business critical ASINs.
Program Manager, Compliance Operations - Quality
Amazon Development Center
07.2019 - 04.2021
- Trained on Lean Six-sigma Green Belt and 7 QC tools and equipped with the skill set required for a Quality specialist
- Supported the Quality Assurance Framework (QAF) and defect reduction initiatives for GTS TC Rule writing
- Owned the revamp of QAF and defect reduction initiatives for GTS TC Rule and Rationale writing
- In collaboration with Ops and Program team, on-boarded the AD/CVD QA process and completed the pivotal milestones (PHM, Target setting, Beagle user stories creation, DMP) which were business critical to the process
- Awarded for best quality in yearly rewards and recognition 2019
- For meeting the pivotal milestones in program deliverable including the standardized sampling (logic and frequency) for all the tasks, collaborated with Ops and Q-Ops WW for the existing process with the POCs.
Sr. Quality Analyst, Compliance Operations - Quality
Amazon Development Center
12.2017 - 06.2019
- Worked as an auditor for Bulk classification and supported the onboarding of Rule writing to CQAT aka Q-Ops
- Supported transcribing of QA SOPs for TC rule writing and standardizing WW QAF (Quality Assurance Framework) for TC rule writing by working closely with WW QA counterparts in Romania, Poland and China
- Contributed to the successful launch of Error Reversal Framework (ERF) for GTS TC and PC (Product Compliance) in Q1,'19
- Consistently supporting business reporting of WW GTS TC quality metrics and RCA (Root cause Analysis) for business reviews (WBRs and MBRs) for the last 4 quarters (Q2,'18 through Q1,'19)
- Worked as a Rule writer and Rationale writer to bulk classify the millions of ASINs as per the HTS assigned for each products, on Model studio platform
- Basis consistent performance, assigned with the internal audits of Rules and Rationales submitted by the reviewers in the Global Trade services Ops team.
Key Account Manager
Zovi/ Little App.
05.2015 - 07.2016
- Managed National accounts like OYO Rooms, Sarovar Group of Hotels and many start-ups
- Handled social media pages for Zovi and Little App as per the google analytics technique
Education
B.Tech - Biotechnology
Sathyabama University
Chennai, IndiaSkills
- Problem-Solving
- Team Leadership
- Operations/Program Management
- Quality/Risk Management
- Stakeholder Management
- Strategic Planning and Implementation
Accomplishments
- Earned the “Prime” Award in 2024 for Best Ops Manager within Product Compliance Bangalore.
- Earned the “Best Team” Award in 2022 for driving efficiency saving project within Quality Org.
- Reduced the operational expenses by 7 FTE by launching SOP adherence audits and streamlining the non value added steps in Operations.
Certification
- Six Sigma Green Belt Certified by Inspiring Minds.
Timeline
Operations Manager – Compliance, Global Trade Services
Amazon Development Center
04.2023 - Current
Manager, Quality – Global Trade Services
Amazon Development Center
04.2021 - 03.2023
Program Manager, Compliance Operations - Quality
Amazon Development Center
07.2019 - 04.2021
Sr. Quality Analyst, Compliance Operations - Quality
Amazon Development Center
12.2017 - 06.2019
Key Account Manager
Zovi/ Little App.
05.2015 - 07.2016
B.Tech - Biotechnology
Sathyabama University
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