Praveen Prakash
Gurugram
Summary
Experienced Technical Sales Specialist with 6+ years of identifying technical challenges and providing solutions for customers. Well-versed in prospecting and consulting with new customers and industries to enhance, market and drive sales. Proficient MS Office and Microsoft Power BI skills for technical presentation development to demonstrate benefits.
Overview
6
6
years of professional experience
Work History
Senior Techenical Sales Specalist
Concentrix In Dell Process
05.2019 - Current
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Developed and maintained knowledge of current sales and promotions. Used consultative sales approach to understand and meet customer needs.
- Prepared and delivered samples and quotations to customers while providing technical expertise to convert prospects into sales.
- Provided input on contractual agreements for products and services to develop options and maximize profit margins.
- Maintained client and company confidence by keeping records confidential and secure to avoid data breach risks.
- Worked on SFDC and vmware horizon software to maintain company database with essential account and sales information.
- Fostered positive relationships with team members to improve company culture and increase productivity.
- Maintained routine communication with customers to assess overall satisfaction, resolve complaints, and promote new offerings.
Senior Techenical Advisor
Saburi TLC
04.2018 - 11.2018
- Helped streamline repair processes and update procedures for support action consistency.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Generated reports to track performance and analyze trends.
- Installed and configured operating systems and applications.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Senior Customer Care Representative
Teleperformance
03.2017 - 04.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
Education
Bachelor of Science - Chemistry Honours
Kalinga University
Raipur2018
Sucessfully Completed 4 Semesters - Information Technology
Sagar Institute Of Reserch And Technology
Bhopal2013
XII - Physics, Chemistry And Maths
Rajdeo Singh College
Siwan, Bihar2011
X
DAV Public School BSEB
Patna2008
Skills
- Incident Management
- Industry Knowledge
- Strong Presentation Skills
- Root Cause Analysis
- Effective Customer Communication
- Business Analytics
- CRM
Timeline
Senior Techenical Sales Specalist
Concentrix In Dell Process
05.2019 - Current
Senior Techenical Advisor
Saburi TLC
04.2018 - 11.2018
Senior Customer Care Representative
Teleperformance
03.2017 - 04.2018
Bachelor of Science - Chemistry Honours
Kalinga University
Sucessfully Completed 4 Semesters - Information Technology
Sagar Institute Of Reserch And Technology
XII - Physics, Chemistry And Maths
Rajdeo Singh College
X
DAV Public School BSEB
Similar Profiles
Sweta KumariSweta Kumari
Senior Escalation Desk- Sr. Representative at Concentrix-Voice and non-voice processSenior Escalation Desk- Sr. Representative at Concentrix-Voice and non-voice process
AISHWARYE AHLUWALIAAISHWARYE AHLUWALIA
Senior Customer Service Advisor at Concentrix (Process-Citi Bank)Senior Customer Service Advisor at Concentrix (Process-Citi Bank)
Sunil ASunil A
Sr. SME/Specialist-Lead at Concentrix (Google Client-Playstore process)Sr. SME/Specialist-Lead at Concentrix (Google Client-Playstore process)
ANAM KHANANAM KHAN
Advocate at Khan and AssociatesAdvocate at Khan and Associates
Amit MishraAmit Mishra
Chief Portfolio Manager-Herbicides at Dhanuka Agritech LimitedChief Portfolio Manager-Herbicides at Dhanuka Agritech Limited