PRAVEEN SHARMA
Delhi
Summary
Highly motivated and skilled professional with a proven track record in the technology industry. Seeking a rewarding career in a growth-oriented organization. Committed to mutual value creation, aiming to utilize expertise and experience to contribute to company success. Strong focus on continuous learning and development, dedicated to upgrading knowledge and skills to take on challenging roles and deliver exceptional results.
Overview
18
18
years of professional experience
1
1
Certification
Work History
DGM IT-Networks and Infrastructure
Gourmet Investments Private Limited
11.2019 - Current
- Led team that provided production and project support for desktops, networks, telecommunications, and applications
- Supported vastly different infrastructure and application environments: 100+ users in restaurants, 150+ users in business office and senior and community services, Created a supportive team environment that was defined by collaboration and knowledge sharing; high retention rate within the team, 100% retention within the IT organization
- Manage In-house, Co-Located and outsourced Data Centre’s
- Infrastructure Capacity Planning
- Optimize DR sites and run DR drills Manage Cloud Infra Azure /Inhouse Infra with VM’s /Proxmox
- Complete roll out Business Central LS Retail across all stores (POS/KDS/Printers/CR)
- Liaison with Hardware, Network, Communication and related Service Providers
- Manage Service Level Agreements and Matrices Ensure seamless end-user device Management Manage Infra Security Protocols: TCP/IP, Routing, VRF, Static, BGP, Access Lists, VLAN, WLAN, WAN, Large MPLS
- Firewall, Access Control, VPN, IDS/IPS, DLP, Firewall and AV, IPS/IDS Manage Virtualization and Cloud Platforms designing, building and running Disaster Recovery Solutions, replication, automated, backup and recovery
- Prepare and analyze relevant documentation such as RCA for Incident management Infrastructure Related Budgeting and Controls
- Optimizing Infrastructure/network Costs
- Infrastructure and Communication Related Risk identification / assessment / response activities Proactive monitoring of 27+ links for GIPL stores
- Network monitoring over MPLS network connectivity on NMS Tool
- L2/L3 support for managed MPLS network of RSC/stores
- Handling store network issues like connectivity issues and routing issues etc
- Coordinating with vendor like Airtel, Nxtra, Aws, Azure, ESDS, Tata communications, Velocis, Wipro, NSN, Ericsson, Cisco, Juniper, Huawei, etc
- Coordinating with other fault management team and other team with ISP’s for the resolution of MPLS/ILL/PRI/NLD/Local Loop/Clear Channel/BRI/Centrex Follow up of issues with proper escalation management for network Incidents to Compliance to defined SLA
- Handling Trouble ticket Management - Opening, Resolving and Closing or service requests with proper RFO
- Install, configure and manage all network infrastructures (switches, routers, firewalls, wireless controllers and AP's, SSL VPN, WAN compression, etc.) Maintain and ensure the reliability and performance of all SD-WAN/LAN, WAN, and VPN components and technologies Respond, troubleshoot, identify root cause and remediate issues in a complete, documented and timely manner
- Provide on-call support for network systems as required
- Ensure that appropriate monitoring, alerting and logging mechanisms are in place and functioning optimally all the time Create, maintain and ensure the accuracy of all documentation related to network hardware, software, configurations and processes Maintain and ensure that backups of all configurations are done on a routine and consistent basis Maintain network equipment for hub/spoke sites
- Replace hardware (Coordination with on-site resources) resolve technical issues and manage support with manufacturers OEM and ISPs
- Ensure compliance and provide evidence as required for regulatory audits
- Identify current operational process inefficiencies and provide recommendations for improvement manage and maintain UTM/firewalls (e.g
- Cisco Meraki SonicWALL-NXG) and switches (e.g
- Cisco 3650, 45xx) and SSL VPN solutions (e.g
- Meraki , SonicWALL, Cisco, Juniper)
- Handling Project/Operation Management methodologies for ISP feasibility/installation and link commissioning
- Coordination with cross functional team in order to arrange permission for SD-WAN /MPLS site delivery/ billing/payments.
Manager IT-Infrastructure
Sapphirefoods India Pvt. Ltd.
07.2016 - 11.2019
- Led team that provided production and project support for desktops, networks, telecommunications, and applications
- Supported vastly different infrastructure and application environments: 320+ users in restaurants, 400+ users in business office and senior and community services, Created a supportive team environment that was defined by collaboration and knowledge sharing; high retention rate within the team, 100% retention within the IT organization
- Liaison with Hardware, Network, Communication and related Service Providers
- Manage Service Level Agreements and Matrices Ensure seamless end-user device Management Manage Infra Security Protocols: TCP/IP, Routing, VRF, Static, BGP, Access Lists, VLAN, WLAN, WAN, Large MPLS
- Firewall, Access Control, VPN, IDS/IPS, DLP, Firewall and AV, IPS/IDS Manage Virtualization and Cloud Platforms designing, building and running Disaster Recovery Solutions, replication, automated, backup and recovery
- Prepare and analyze relevant documentation such as RCA for Incident management Infrastructure Related Budgeting and Controls
- Optimizing Infrastructure/network Costs
- Infrastructure and Communication Related Risk identification / assessment / response activities Proactive monitoring of 300+ links for Sapphirefoods Pizza Hut and KFC stores
- Network monitoring over MPLS network connectivity on NMS Tool
- L2/L3 support for managed MPLS network of RSC/stores
- Handling store network issues like connectivity issues and routing issues etc
- Coordinating with vendor like Airtel, Nxtra, Aws, Azure, Tata communications, Velocis, Wipro, NSN ,Ericsson, Cisco, Juniper, Huawei, etc
- Coordinating with other fault management team and other team with ISP’s for the resolution of MPLS/ILL/PRI/NLD/Local Loop/Clear Channel/BRI/Centrex Follow up of issues with proper escalation management for network Incidents to Compliance to defined SLA
- Handling Trouble ticket Management - Opening, Resolving and Closing or service requests with proper RFO
- Install, configure and manage all network infrastructures (switches, routers, firewalls, wireless controllers and AP's, SSL VPN, WAN compression, etc.) Maintain and ensure the reliability and performance of all LAN, WAN, and VPN components and technologies Respond, troubleshoot, identify root cause and remediate issues in a complete, documented and timely manner
- Provide on-call support for network systems as required
- Ensure that appropriate monitoring, alerting and logging mechanisms are in place and functioning optimally all the time Create, maintain and ensure the accuracy of all documentation related to network hardware, software, configurations and processes Maintain and ensure that backups of all configurations are done on a routine and consistent basis Maintain network equipment for hub/spoke sites
- Replace hardware (Coordination with on-site resources) resolve technical issues and manage support with manufacturers OEM and ISPs
- Ensure compliance and provide evidence as required for regulatory audits
- Identify current operational process inefficiencies and provide recommendations for improvement manage and maintain UTM/firewalls (e.g
- SonicWALL-NXG) and switches (e.g
- Cisco 3650, 45xx) and SSL VPN solutions (e.g
- SonicWALL, Cisco, Juniper)
- Handling Project/Operation Management methodologies for ISP feasibility/installation and link commissioning
- Coordination with cross functional team in order to arrange permission for MPLS site delivery/ billing/payments.
Deputy Manager (McDonalds India North East)
Connaught Plaza Restaurants Pvt. Ltd.
04.2011 - 06.2016
- Led team that provided production and project support for desktops, networks, telecommunications, and applications
- Supported vastly different infrastructure and application environments: 160+ users in restaurants, 150+ users in business office and senior and community services, Created a supportive team environment that was defined by collaboration and knowledge sharing; high retention rate within the team, 100% retention within the IT organization
- Designing and planning for newly setup infra for McDonalds India on MPLS Setup network design for Cashless facility in McDonalds India on MPLS backbone in coordination with Pinelab and Global Apmea team
- Planning and deployment/Installation for McDelivery infrastructure on Wintel and Linux platform
- Implement and migrate WatchGuard XTM 520 UTM to Cyberoam UTM 100ing On hand experience with Watchguard UTM ( XTM 520 and X550e) Backup management Implement helpdesk management tools for reducing calls and build better infra support in McDonalds stores Proactive monitoring of 155+ MPLS links of McDonalds India (North East) Network monitoring over MPLS network connectivity on NMS Tool
- L1/L2 support for managed MPLS network
- Handling store issues like connectivity issues and routing issues etc
- Coordinating with router vendor like DataCraft, Velocis, Wipro, Airtel, Nxtra , At&t etc
- Coordinating with other fault management team and other team in Airtel for the resolution of issues
- Follow up of issues with proper escalation management for network Incidents to Compliance to defined SLA Data Center setup and coordination with team Managing and maintaining Active Directory, DHCP, DNS servers, Exchange 2007, VMware
- Managing File and Print server Managing Symantec Endpoint protection server
Assistant Manager - IT &Communications
Mitsui & Co. India Pvt. Ltd.
01.2009 - 04.2011
- Development of vendor management to procure IT infrastructure ensuring cost efficiency and long-term post-sales support
- Planning and development of framework for higher network uptime and swift services availability
- Coordination with ISP VzB, Airtel, NTT and TATA communication for service related issues
- Successfully migrated Domestic lease line (point to Point ckts to MPLS Tata communication network
- Shifting and migration of complete network and communication services and equipment without any downtime during office shifting
- Successful introduction and implementation of Blackberry services in accordance with Japanese requirements
- Introduction and up gradation complete IT infrastructure and communication equipment
- Managing and maintaining Active Directory, DHCP, DNS servers
- Managing File and Print server Nas1200s Managing Symantec Endpoint protection server Managing an IT & Communication infrastructure of 7 branches across country and South West Asia (SWA) offices Managing published FTP server for data traveler
- Creating and reporting daily Dashboard for server daily health checkup
- Managing backup through NTbackup utility.
Sr. Support Engineer
Mawai InfoTech. Ltd.
02.2007 - 12.2008
- Managing more than 200 users in a centralized environment in a 24x7
- Incident / problem / change management; - Analysis of the environment and perform root cause analysis for identified problems
- Provide remote call support through Team Viewer, Real VNC, Dameware, PC anywhere, etc
- Managing Symantec centralized corporate server
- Managing Wsus server for patch management
- Managing Users in Win 2000 Domain Environment
- Creating and managing user accounts, groups, etc Providing a Single Point of Contact (SPOC) for server related assistance with all the Services
- Provide solution as per the mentioned SLA Creating and/or maintaining Microsoft Outlook/Exchange email configurations Trouble shooting on MS Outlook.
Education
BSC (IT) -
Sikkim Manipal University
Skills
- Technical Proficiency
- Leadership
- Security Awareness
- Budget Management
- Vendor Management
Certification
- Microsoft certified Professional
- Cisco Certified Network Associate
- ITIL Foundation Certificate in IT Service Management
- CCNSP (Cyberoam Certified Network and Security Professional)
- Training on Cisco Certified Network Associate (CCNA) From INT
- Training on Microsoft Certified Systems Engineer (MCSE) From INT
Linguisticcommand
Hindi, English
Hobbies and Interests
Learning new technology tools & troubleshooting tips.
Personal Information
- Father's Name: Sh. Shiv Kumar Sharma
- Date of Birth: 12/11/82
- Nationality: INDIAN
Timeline
DGM IT-Networks and Infrastructure
Gourmet Investments Private Limited
11.2019 - Current
Manager IT-Infrastructure
Sapphirefoods India Pvt. Ltd.
07.2016 - 11.2019
Deputy Manager (McDonalds India North East)
Connaught Plaza Restaurants Pvt. Ltd.
04.2011 - 06.2016
Assistant Manager - IT &Communications
Mitsui & Co. India Pvt. Ltd.
01.2009 - 04.2011
Sr. Support Engineer
Mawai InfoTech. Ltd.
02.2007 - 12.2008
BSC (IT) -
Sikkim Manipal University
- Microsoft certified Professional
- Cisco Certified Network Associate
- ITIL Foundation Certificate in IT Service Management
- CCNSP (Cyberoam Certified Network and Security Professional)
- Training on Cisco Certified Network Associate (CCNA) From INT
- Training on Microsoft Certified Systems Engineer (MCSE) From INT
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