PRAVEEN SHARMA
MUKUNDGARH
Summary
Results-driven Operations Manager with expertise in data analysis, project management, and team leadership. Proven ability to enhance patient care and streamline processes for operational efficiency.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Operations Manager
DR VIMLESH MEMORIAL EYE HOSPITAL
NAGAUR
02.2021 - Current
- Managed daily operations of the eye hospital's administrative and clinical functions.
- Coordinated patient scheduling and streamlined appointment processes for efficiency.
- Oversaw inventory management for medical supplies and equipment procurement.
- Trained and mentored staff on operational best practices and patient care standards.
- Implemented quality control measures to enhance service delivery in patient care.
- Facilitated communication between departments to improve workflow and collaboration.
- Developed operational policies to ensure compliance with healthcare regulations and standards.
- Analyzed operational data to identify areas for process improvement and efficiency gains.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
Operations Manager
ASG EYE HOSPITAL PVT LTD
NAGAUR
11.2016 - 02.2021
COUNSELOR INCHARGE
NEW DELHI CENTER FOR SIGHT
NEW SELHI
03.2014 - 11.2016
OPERATIONS EXECUTIVE
VASAN HEALTH CARE PVT LTD
GURGAON
04.2014 - 03.2016
Patient Care Coordinator
PERFECT WELLNESS PVT LTD
FARIDABAD
07.2009 - 01.2014
Education
MBA - Hospitality Administration And Management
SUNRISE UNIVERSITY
ALWAR07-2022
BACHELOR OF COMMERCE - BACHELOR OF COMMERCE
RAJASTHAN UNIVERSITY JAIPUR
JAIPUR06-2009
High School Diploma -
BOARD OF AJMER
MUKUNDHARG06-2006
10TH - 10TH
BOARD OF AJMER
MUKUNDGARH06-2004
Ph.D. - HOSPITAL MANAGAMENT
SIKKIM PROFFESIONAL UNIVERSITY
SIKKIM05-2026
Skills
- Data analysis
- Project management
- Customer service
- Operations coordination
- Team leadership
- Performance evaluation
- Quality assurance
- Staff training
- Policies and procedures implementation
- Health and safety compliance
Languages
English
Upper Intermediate (B2)
B2
Hindi
Native
Native
Certification
- COMPUTER
Accomplishments
- TOP PERFORMER AWARD 2020
Timeline
Operations Manager
DR VIMLESH MEMORIAL EYE HOSPITAL
02.2021 - Current
Operations Manager
ASG EYE HOSPITAL PVT LTD
11.2016 - 02.2021
OPERATIONS EXECUTIVE
VASAN HEALTH CARE PVT LTD
04.2014 - 03.2016
COUNSELOR INCHARGE
NEW DELHI CENTER FOR SIGHT
03.2014 - 11.2016
Patient Care Coordinator
PERFECT WELLNESS PVT LTD
07.2009 - 01.2014
MBA - Hospitality Administration And Management
SUNRISE UNIVERSITY
BACHELOR OF COMMERCE - BACHELOR OF COMMERCE
RAJASTHAN UNIVERSITY JAIPUR
High School Diploma -
BOARD OF AJMER
10TH - 10TH
BOARD OF AJMER
Ph.D. - HOSPITAL MANAGAMENT
SIKKIM PROFFESIONAL UNIVERSITY