Summary
Overview
Work History
Education
Skills
Declaration
Timeline
Generic
Praveen Singh

Praveen Singh

Pune

Summary

Associate Consultant with expertise in managing Enterprise Vault, Microsoft 365, and Exchange Online environments. Proficient in email archiving, Azure AD, data migrations, and system integrations. Strong experience in retention policy configuration, disaster recovery, and performance optimisation. Skilled in troubleshooting complex technical issues and ensuring secure, compliant, and efficient operations.

Overview

10
10
years of professional experience

Work History

Associate Consultant

HCL Tech
12.2023 - Current
  • Managing Enterprise Vault (EV) servers, including Journal Archiving, SMTP Archiving, and Mailbox Archiving, to ensure seamless email retention and compliance.
  • Performing routine patch management on EV infrastructure to maintain security, stability, and performance.
  • Ensuring timely SSL certificate renewal across EV services to avoid disruptions and maintain secure communication.
  • Executing Storage Streamer updates to keep archiving components optimized and up to date.
  • Performing health checks, log analysis, and proactive troubleshooting for all EV-related issues.
  • Monitoring archiving queues and ensuring smooth indexing and retrieval of emails.
  • Ensuring storage optimization and data integrity across vault stores and indexes.
  • Documenting all updates, configurations, and incidents for audit and knowledge management.
  • Coordinating with compliance and IT security teams to align EV operations with enterprise standards.
  • Supporting integration of EV with external storage and backup systems.
  • Actively managing and implementing Change Requests from initiation to closure.
  • Conducting impact assessments, risk analysis, and detailed planning for all change implementations.
  • Scheduling deployments during maintenance windows to minimize operational impact.
  • Working in an Agile development environment to drive rapid and collaborative project execution.
  • Participating in daily stand-ups, sprint planning, and retrospectives for continuous improvement.
  • Translating user stories into actionable tasks with clearly defined acceptance criteria.
  • Using tools like JIRA for backlog tracking, task management, and sprint reporting.
  • Collaborating closely with cross-functional teams to ensure transparency, agility, and timely delivery.

Sr. Technical Support Engineer

Arctera
06.2018 - 12.2023
  • Proficient in performing end-to-end diagnostics and RCA for Enterprise Vault failures across services like StorageCrawler, IndexBroker, and ArchiveTask.
  • Hands-on experience with troubleshooting SQL latency, TempDB contention, deadlocks, and EV-related database performance bottlenecks.
  • Experienced in handling complex EVSVR "Verify", "Repair" and "RepairDB" operations to resolve data corruption and restore Vault Store consistency.
  • Skilled in analyzing Indexing and Retrieval issues using Dtrace, Event Viewer, and Index metadata inspection for EV 11, 12, 14 and 15.
  • Experience in resolving SSL handshake failures, TLS/SSL configuration issues, and certificate bindings across EV and IIS layers.
  • Worked on Export Archive and PST migrations using EV tools and third-party integrations for large-scale data movements.
  • Familiar with SMTP Archiving pipeline troubleshooting, including Journal Connector, CloudLink, and SMTP Holding queue issues.
  • Strong understanding of Retention Category/Retention Folder logic, and implementing classification-based compliance rules introduced in EV 12.x - 15.x.
  • Experienced in supporting Enterprise Vault.cloud (EV.cloud) environments, ensuring seamless cloud-based email archiving and compliance management.
  • Troubleshot and resolved cloud archive retrieval issues, journaling failures, and policy sync problems in Enterprise Vault Cloud deployments.
  • Assisted with hybrid configurations involving Enterprise Vault on-premises and EV.cloud, ensuring smooth coexistence and secure data flow.

Technical Consultant

WIPRO LTD
06.2015 - 05.2018
  • Supporting global Premier and Enterprise customers for Exchange Server (2003–2019) and Exchange Online (M365).
  • Experienced in troubleshooting complex mail flow, routing, and connector issues across hybrid and on-prem setups.
  • Resolving mail delays, transport crashes, spam filtering conflicts, and TLS routing problems.
  • Expertise in Edge Transport and Hub Transport role setup for secure message delivery.
  • Supporting Hybrid Configurations, HCW issues, Free/Busy access, and modern authentication deployment.
  • Troubleshooting database issues like mounting, replication, and corruption.
  • Automating mailbox operations, reporting, and transport rule management using PowerShell.
  • Configuring Exchange Online Protection (EOP) for anti-spam, spoofing protection, and quarantine management.
  • Implementing Microsoft Defender for O365, including Safe Attachments, Safe Links, and threat tracking.
  • Managing Litigation Hold, eDiscovery, Archiving, and compliance policies in Exchange Online.

Education

Bachelor of Engineering - Electronics and Telecommunications Engineering

North Maharashtra University
2013

Higher Secondary Certificate (HSC) - Science

Government Higher Secondary School
Kalaktang, Arunachal Pradesh
2009

Secondary School Certificate (SSC) - Science

Government Higher Secondary School
2007

Skills

  • Enterprise Vault Configuration
  • Exchange Online Administration
  • Email Archiving Management
  • SQL Query Optimization
  • Data Retention Compliance
  • Backup and Recovery Solutions
  • System Performance Troubleshooting

Declaration

I hereby declare that all the information provided in this resume is true and correct to the best of my knowledge and belief.



                                                                                                                                                                                                      Praveen Kumar Singh

                                                                                                                                                                                                             

Timeline

Associate Consultant

HCL Tech
12.2023 - Current

Sr. Technical Support Engineer

Arctera
06.2018 - 12.2023

Technical Consultant

WIPRO LTD
06.2015 - 05.2018

Bachelor of Engineering - Electronics and Telecommunications Engineering

North Maharashtra University

Higher Secondary Certificate (HSC) - Science

Government Higher Secondary School

Secondary School Certificate (SSC) - Science

Government Higher Secondary School

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