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Ambitious and driven Computer Science student with a goal to continuously advance and grow by acquiring diverse skills for creating useful and interesting programs and scripts. Possess over 4 years of experience in IT and Help Desk positions, specializing in providing exceptional technical support via phone, email, and chat. Skilled in gathering customer information and conducting thorough research to resolve complex technical issues. Demonstrated attention to detail through proficiency in support ticket tracking for comprehensive issue resolution.

Accomplished 3 years Experience in ServiceNow Administrator/Developer., enhancing ITSM processes through agile methodologies and advanced ServiceNow customizations. Demonstrates strong analytical skills and a results-driven approach, significantly improving operational efficiency. Expert in JavaScript and adept at fostering team collaboration, consistently delivers innovative solutions that exceed business objectives. Proficiency in debugging and problem solving.

Seeking challenging career opportunities where I can use my knowledge to full potential and can also enhance my learning curve and improve my skill set.
13+ years of experience in Performance Testing/ Engineering, monitoring, optimization, and testing of various technologies using Microfocus Load Runner and Automation testing using UFT and Python.


  Accomplished Software engineer working across roles and projects, possessing 6+ years of proven expertise in end-to-end software development.
  Adept at orchestrating all phases of the Software Development Lifecycle, from concept inception to successful deployment.
  Exercise the TDD approach for building REST APIs using Spring Boot covering customer's requirements. Create API documentation for the API consumers leveraging the Swagger UI.
  Develop API Test Cases to minimize bugs and identify early during the SDLC process.
  Develop Secure REST APIs by making use of the JWTs. Optimize REST API performance by leveraging Pagination, Caching and Asynchronous programming.
  Leverage Apache Kafka for establishing communication between backend services in asynchronous fashion. Develop the retry mechanism in case of failures.
  Craft the Micro-service architecture for existing product while leveraging the strangler pattern for migration from monolithic architecture.
  DB Query optimizations by applying indexing to the database tables selecting appropriate columns. Written Stored procedures and invoke them using Callable statements.
  Application containerization using Docker files and then used bind mounts to persist data during container restarts.
  Implement distributed tracing in the micro-service architecture using sleuth and Zipkin.
  Automation of data sharing between backend processes through shell scripting.



  3 years of IT Experience in Software Testing that includes Manual, Tosca Automation Testing, Database and Web Services. And also testing of software applications Like Oracle Apps E-Business Suit, Salesforce, SAP, Web Apps.
  Hands on experience and profound understanding of Software Development Life Cycle SDLC and Software Testing Life Cycle STLC, including the following: Requirements gathering, risk analysis, project planning, scheduling, testing, defect tracking, management, and reporting.
  Knowledge in Oracle Apps E-Business Suit, Salesforce, SAP, Automation Selenium, Java, SQL, Tosca Automation, API Automation.
  Experience in Handling Functional End to End Testing. Creating, managing, executing, Tracking Testcases/Test Scenarios. Logging, Managing, Tracking Defect in JIRA.
  Involved in automation testing using TOSCA.
  Worked with all modules of TOSCA like Modules, Test Cases, Requirements, Test case Design & Execution Lists.
  Ability to work on multiple modules simultaneously. Team player with strong interpersonal, organizational and communication skills both written and verbal with ability to interface with internal and external business and technical units.
  Ability to work independently with a minimum of supervision and be able to manage multiple project assignments and competing priorities under aggressive deadlines and pressure.
  Ability to coordinate with cross functional team, good with customer management, good communication & Team building skill with proficiency in grasping new concepts quickly & utilize it in productive manner.
  Software skills: - Oracle R11i, Salesforce ,SAP, SQL, MS Office (Word, Excel, Power Point).
  Tools: Tricentis Tosca, HP ALM, JIRA, SOAP UI, Eclipse, Postman API.


Vishnu Pillai

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B.Tech. - Mechanical

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ASSOCIATE CONSULTANT

B.Tech. - Mechanical

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