Praveen USM

Client: GMC Motors

Handled: Manual Testing QA Team

• Supported the development team in understanding user stories, acceptance criteria and definition of done.
• Maintained product backlogs, ensuring that items are well defined and prioritized based on business value.
• Assisted with release planning and coordinated efforts between multiple teams working on related projects.
• Participated in feature design discussions offering insights from an Agile perspective when necessary.
• Created dashboards using various tools such as JIRA, Confluence to track project progress and milestones.
• Collaborated with other Scrum Masters across teams to ensure consistency in processes and tools used.
• Organized meetings between stakeholders from different departments to discuss potential solutions or strategies.
• Tracked metrics related to sprint performance and identified areas of improvement for future sprints.
• Facilitated Scrum ceremonies, such as Sprint Planning, Daily Stand-Ups, Retrospectives and Reviews.
• Worked closely with senior management and other stakeholders during strategic planning sessions for upcoming releases.
• Provided guidance to Product Owners regarding Agile principles and best practices for managing product backlogs.
• Facilitated cross-team collaboration to ensure seamless project execution, leading to consistent on-time delivery of milestones.
• Implemented innovative agile practices that enhanced team productivity and accelerated project timelines.
• Led and mentored agile project teams, fostering a culture of continuous improvement and collaborative problem-solving.
• Streamlined communication channels between departments, significantly improving project transparency and stakeholder satisfaction.
• Championed agile methodologies, contributing to the successful delivery of complex projects by ensuring team adherence to agile best practices.

• Improve process design to maintain efficiency, reduce cost, improve sustainability, and maximize profitability
• Gain process expertise to clarify details, create/change processes
• Manage the metric/process pattern monitoring and review of internal processes, especially those that directly affect the quality
• Using Agile methodologies, Lean methodologies to find out the root cause of the problem and providing the resolution
• Collaborate with leaders to provide strategic and operational plans associated with the account
• Ensure all SLA parameters are met in the account and maintain a green card at all times
• Review and drive appropriate actions/systemic changes on internal and external audit findings to ensure no major non-compliances are cited
• Ensure retention by offering relevant trainings and certifications of all allocated resources
• Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team.

• (5.5 years), Managed a team of 14 members and does the necessary coaching, monitoring, developing the team's skills and managing the conflicts
• Reviewed process maps, business requirement documents (BRD) and SOPs on new process launches and identified defects and improvements
• Performed Root Cause Analysis on 'why' Sellers contact us and provided output with a detailed summary and actionable insights for the business teams
• Led Deep Dive audits for projects that had major impact on metrics including contact reduction and improved seller experience and business excellence
• Focused on Quality of the product as well
• Reviewed team performance by using 7 QC Tools like Cause-Effect (Fishbone Analysis), Pareto Chart (80/20 rule), Check Sheet, Histogram, Control Chart, Stratification and Scatter diagram.

• Provided technical support to sellers selling on North American platform (Amazon.com, Amazon.ca & Amazon.com.mx) over phone calls as well as emails concurrently
• Mentored newly joined associates in team and helped them get acquainted with process
• Raise GEMBAs (ideas) for process development.

• Responsible for implementing a plan with errors being fixed
• Providing efficient solutions for various types of issues
• Worked on Footprints, RMI (Report Map Issues), BeeGees Geocodes, POI edits, Lane Mapping, SONIC.