PRAVEENA K
Chennai
Summary
Dynamic customer service professional with a solid foundation in computer science and hands-on experience in international non-voice processes. Skilled in managing customer interactions through chat and email, proficient at delivering accurate solutions while maintaining compliance with data security standards. Commitment to high-quality service and continuous learning ensures positive contributions to any team environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Chat Support Representative
Sutherland Global Services
08.2022 - 06.2025
- Led team in chat support operations during temporary leadership role.
- Handled over 60 customer chats daily, achieving a satisfaction rate of 95% through Salesforce CRM.
- Reduced resolution time by 20% through escalation of complex issues to Tier 2 support.
- Enhanced knowledge base for common issues, boosting first response time by 25%.
Data Entry Operator
DCS Business Solutions
01.2021 - 05.2021
- Achieved high efficiency by processing 40 records each day.
- Managed medical records with meticulous attention to detail.
- Maintained adherence to data protection and confidentiality standards.
- Effectively sustained productivity while adhering to stringent deadlines.
Education
BSc - Computer science
TMG College Of Arts And Science
Chennai, TN05.2021
Higher Secondary School - Maths with Computer science
The Madras Seva Sadan Higher Secondary School
Chennai, TN03.2018
10th Grade - undefined
The Madras Seva Sadan Higher Secondary School
Chennai, TN05.2016
Skills
- Speed typing
- Problem solving
- Time management
- Multitasking
- Data accuracy
- Adaptability
- Strong communication
- Patience
- Emotional Intelligence
- Salesforce proficient
Awards
- Star performer of the year: Received 3 certificates in each year (2023, 2024 and 2025), Recognition for outstanding performance and contribution.
- Perfect attendance award: Exceptional attendance record and contribution to the success of the program during the peak season 2022.
Accomplishments
- Representative of college for managing or conducting sports and maintaining student activities.
- Participated in multiple music competitions and secured 4 certificates continuously.
Certification
Typing certification: Typing Speed of 80 WPM with 98% accuracy.
Personal Information
- Age: 24
- Mother's Name: Mrs. Sarasu K
- Date of Birth: 03/31/00
- Gender: Female
- Marital Status: Single
Timeline
Chat Support Representative
Sutherland Global Services
08.2022 - 06.2025
Data Entry Operator
DCS Business Solutions
01.2021 - 05.2021
BSc - Computer science
TMG College Of Arts And Science
Higher Secondary School - Maths with Computer science
The Madras Seva Sadan Higher Secondary School
10th Grade - undefined
The Madras Seva Sadan Higher Secondary School
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