PRAVEENA K
Chat support representative
Chennai,TN
Summary
Experienced Chat Support Representative with over three years of expertise in resolving over 60 customer queries daily while maintaining high satisfaction rates. Skilled in speed typing, time management, and conflict resolution with a proven track record of training new associates and receiving Star Performer of the Year awards consecutively.
My previous notice period has concluded (Thursday, June 2025) and I am available to start immediately.
Overview
4
4
years of professional experience
Work History
Chat Support Representative
Sutherland Global Services
08.2022 - 06.2025
- Streamlined chat support processes, decreasing average response time by 15% and boosting team efficiency.
- Mentored 5+ new hires, enhancing their onboarding experience and reducing ramp-up time by 20%.
- Implemented feedback loops with customers to identify pain points, leading to a 10% improvement in Net Promoter Score (NPS).
- Collaborated with the quality assurance team to refine service protocols, increasing compliance rates by 12%.
Data Entry Operator
DCS Business Solutions
01.2021 - 05.2021
- Accurately managed large volumes of data entry tasks, maintaining an error rate below 1% to ensure data integrity.
- Utilized advanced spreadsheet functions to organize, verify, and update datasets, improving data retrieval efficiency by 20%.
- Collaborated with cross-functional teams to meet tight deadlines, ensuring timely project completion and client satisfaction.
- Streamlined manual entry processes by identifying inefficiencies, resulting in a 15% reduction in task completion time.
Education
BSc - Computer science
TMG College Of Arts And Science
05.2021
Higher Secondary - Maths with Computer science
The Madras Seva Sadan Higher Secondary School
03.2018
10th Grade - undefined
The Madras Seva Sadan Higher Secondary School
05.2016
Skills
- Speed typing
- Problem solving
- Time management
- Multitasking
- Data accuracy
- Adaptability
- Strong communication
- Patience
- Emotional Intelligence
- Salesforce proficient
Awards & Achievements
- Star performer of the year: Received 3 certificates in each year (2023, 2024 and 2025), Recognition for outstanding performance and contribution.
- Perfect attendance award: Exceptional attendance record and contribution to the success of the program during the peak season 2022.
- Honored with the 'Peak Season Achiever' award for outstanding performance under high-pressure deadlines during 2022.
Personal Information
Accomplishments
- Representative of college for managing or conducting sports and maintaining student activities.
- Participated in multiple music competitions and secured 4 certificates continuously.
- 1st prize in Science quiz game in HSC (Intra school level).
- Participated in sports like Running, Relay, athletics, throwball, football, kho-kho and won many certificates and medals.
Timeline
Chat Support Representative
Sutherland Global Services
08.2022 - 06.2025
Data Entry Operator
DCS Business Solutions
01.2021 - 05.2021
BSc - Computer science
TMG College Of Arts And Science
Higher Secondary - Maths with Computer science
The Madras Seva Sadan Higher Secondary School
10th Grade - undefined
The Madras Seva Sadan Higher Secondary School
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