Praveen Kumar Gautam
IT Engineer
Thane
Summary
Results-driven IT professional with a robust background in delivering comprehensive technical support and innovative solutions. Recognized for exceptional collaboration skills and a proven ability to achieve desired outcomes in fast-paced environments. Dependable team player adept at problem-solving and seamlessly adapting to evolving technology demands, ensuring optimal performance and user satisfaction. Committed to leveraging expertise to drive efficiency and enhance organizational success.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
IT Support Engineer
AK Capital Services Pvt. Ltd.
12.2020 - Current
- Provide IT support for 100+ users across the organization.
- Manage Microsoft Exchange and Microsoft 365 accounts.
- Monitor email queues, spam filters, and system performance.
- Administer Kaspersky Security Center across endpoints.
- Manage Active Directory users, groups, and permissions.
- Deliver remote support via AnyDesk, TeamViewer, and RDP.
- Perform Windows updates, patch deployments, and hardware maintenance.
- Maintain IT documentation, SOPs, and troubleshooting guides.
Technical Support Engineer
Softcell Technologies Global Pvt Ltd (Client: Axis Bank)
08.2019 - 12.2019
- Supported Symantec Data Center Server Security and endpoint agents.
- Monitored and resolved security issues with preventive measures.
- Conducted event analysis and implemented countermeasures.
Administrator – EUS & IT Infrastructure
Microland Ltd (Client: Tata AIG)
08.2016 - 08.2019
- Administered Windows Servers (2008, 2012, 2016).
- Conducted network troubleshooting using ping, tracert, and telnet.
- Maintained Symantec Endpoint Encryption and DLP solutions.
- Managed IIS servers and application pools.
- Oversaw application deployments and upgrades.
Sr. IT Officer
StarAgri Warehousing & Collateral Management Ltd.
02.2016 - 08.2016
- Handled system setup, upgrades, and migrations.
- Configured Wi-Fi routers, switches, and firewalls.
- Executed PAN India mail migrations using Sophos firewall.
Desktop Support Engineer
Wipro InfoTech (Client: Aditya Birla Group)
08.2014 - 02.2016
- Provided hardware/software troubleshooting for desktops and laptops.
- Installed drivers, configured Avaya phones, and Exchange mail.
- Delivered onsite and field IT support across multiple locations.
Education
Bachelor of Arts -
Veer Bahadur Sing University
Jaunpur, India 04.2001 -
Associate of Science -
Shri Dadhibal Inter College
Mau, India 04.2001 -
High School Diploma -
Janta Inter College
Azamgarh, India 04.2001 -
Skills
Microsoft 365 & Exchange Server Administration
Endpoint Security (Kaspersky Security Center, Symantec)
Active Directory & Group Policy Management
Windows Server & Desktop Administration
Remote Support (RDP, AnyDesk, TeamViewer)
Certification
AWS Solution Architect Associate (Certified)
Disclaimer
The information provided above is true and correct to the best of knowledge. Praveen Kumar Gautam
Timeline
IT Support Engineer
AK Capital Services Pvt. Ltd.
12.2020 - Current
Technical Support Engineer
Softcell Technologies Global Pvt Ltd (Client: Axis Bank)
08.2019 - 12.2019
Administrator – EUS & IT Infrastructure
Microland Ltd (Client: Tata AIG)
08.2016 - 08.2019
Sr. IT Officer
StarAgri Warehousing & Collateral Management Ltd.
02.2016 - 08.2016
Desktop Support Engineer
Wipro InfoTech (Client: Aditya Birla Group)
08.2014 - 02.2016
Bachelor of Arts -
Veer Bahadur Sing University
04.2001 -
Associate of Science -
Shri Dadhibal Inter College
04.2001 -
High School Diploma -
Janta Inter College
04.2001 -