AMAN KUMAR
Ambala
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Dependable IT Support with 6 years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Support Engineer
Jungleworks Software Pvt Ltd
Chandigarh
07.2023 - Current
- Provided technical support to end-users on a variety of computer software and hardware issues.
- Installed, configured, tested, and maintained operating systems, application software, and system management tools.
- Assisted with network infrastructure design and implementation.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Configured routers and switches according to organizational specifications.
- Maintained inventory records of all hardware components within the organization's network.
- Provided technical support to User on various Apple products, including iPhones, iPads, MacBooks, and iMacs.
- Updated store displays with latest models of Apple products.
- Configured and maintained firewalls in accordance with security policies.
- Monitored network traffic for malicious activities and unauthorized access attempts.
- Analyzed log files from firewalls, intrusion detection systems, and other security devices.
- Performed regular maintenance of firewalls to ensure optimal performance.
System & Network Administrator
Conjoin Network Pvt. Ltd
Chandigarh
09.2020 - 07.2023
- Windows troubleshooting and repair
- Firewall configuration
- Server administration
- Cisco Meraki configuration
- Office 365 administration
- Cyber security
- Linux server configuration
- Exchange server administration
- Networking and routing
- Cloud server administration.
IT engineer
Aarti Services
Panchkula
07.2018 - 03.2020
- Windows troubleshooting and repair
- Computer hardware troubleshooting
- Networking and routing
- CCTV camera installation and configuration.
Computer Operator
Micro Tuner Pvt. Ltd
Nalagarh
08.2014 - 05.2015
- Data Entry
- Excel, word, ppt
- Stock inventory.
Education
Information Technology System Maintenance, CGPA/Percentage:- 86% -
I&CTSM
01.2018
10th Class, CGPA/Percentage:- 54% -
Govt High School Pilkhani
01.2014
12th Class (Subjects- Commerce with Economics), CGPA/Percentage:- 61.4% -
Govt Senior Secondary School Samlehari
01.2012
Skills
- VPN Configuration
- Operating systems
- Active Directory
- Hardware diagnostics
- Virtualization Technologies
- System Administration
- Help Desk Support
- Firewall Management
- Network Security
- Antivirus Software
- DHCP/DNS Ethernet and Firewall proficient
- Microsoft Outlook
- Technical Troubleshooting
- IT Asset Management
- Email Administration
- LAN and WAN control
- Infrastructure Planning
- Office 365 Migration
- Exchange Server Management
- Exchange Online administration
Certification
- Fortinet Firewall
- Seqrite EPS
Personal Information
- Father's Name: Sh. Om Parkash
- Mother's Name: Sunita Devi
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Areas Of Interest
- Database Management Systems
- Software Engineering
- Networking
- Cloud Computing
- Computer Hardware
- Linux Server
- Election
Currentaddress
3398, sector 22D, Chandigarh
Languages
- English (Read, Write, Spoken)
- Hindi (Read, Write, Spoken)
- Punjabi (Read, Spoken)
Extracurricular Activities
Active volunteer of Youth Red Cross Amateur gaming Gazing at movies and giving ear to music Trying to achieve the level of polyglot
Disclaimer
I hereby declare that all the details furnished here are true to the best of knowledge.
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Punjabi
Intermediate (B1)
B1
Timeline
IT Support Engineer
Jungleworks Software Pvt Ltd
07.2023 - Current
System & Network Administrator
Conjoin Network Pvt. Ltd
09.2020 - 07.2023
IT engineer
Aarti Services
07.2018 - 03.2020
Computer Operator
Micro Tuner Pvt. Ltd
08.2014 - 05.2015
Information Technology System Maintenance, CGPA/Percentage:- 86% -
I&CTSM
10th Class, CGPA/Percentage:- 54% -
Govt High School Pilkhani
12th Class (Subjects- Commerce with Economics), CGPA/Percentage:- 61.4% -
Govt Senior Secondary School Samlehari
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