Summary
Overview
Work History
Education
Skills
Certification
Innovative
Professional Development
Summary Of Experience
References
Timeline
Generic

Srinivasa Murthy Palakurthi

Calgary

Summary

Accomplished IT professional with a proven track record at Eire Systems Singapore Pte Ltd, specializing in desktop support, network troubleshooting, and system administration. Expert in Microsoft Office Suite and Azure, demonstrating exceptional problem-solving abilities and a commitment to enhancing system efficiency. Renowned for delivering superior customer service and support, ensuring optimal system performance and reliability.

Overview

22
22
years of professional experience
1
1
Certification

Work History

IT Support Engineer

Eire systems Singapore put Ltd
03.2022 - Current
  • Install and update antivirus software to fully protect IT environment
  • Monitor Server alerts in the data Centre and activates concerned officers
  • Supporting datacentre operations and monitoring using monitoring tools
  • Ensuring the network servers are running effectively, and escalate issues to Datacentre Managers
  • Datacentre's carrying out assessments to identify and address inefficiency in power and cooling systems
  • Install, upgrade, support, and troubleshoot for printers, computers hardware, and any other authorized peripheral equipment
  • Installation and configuration of Office365
  • Test software performance throughout the desktop network to ensure peak performance
  • Initiate and complete Microsoft Windows server operating system updates
  • PS card and PKI card configuration for users and assist on VPN issues
  • Microsoft Teams, Outlook issues, Azure and Intune
  • Update incidents and close incidents upon issues resolved in the ITSM portal
  • Route various cases to the relevant team upon notifying the issue
  • Communicate and Co-ordinate with server and network teams
  • Supporting Customers: Barclays, AerCap, AEW and Houlihan Lokey Singapore

windows 10 Deployment Engineer

Bank of America Merrill Lynch Singapore
04.2019 - 02.2022
  • Will serve as a project member for a desktop technology project that covers the APAC region and covers the different line of business from the front offices to the back offices
  • Plan, schedule, deploy, and support a desktop operating system upgrade on endpoints that consists of desktops, laptops, virtual workstations, and thin clients
  • Plan, schedule, deploy, and support desktop virtualization
  • Perform complex problem solving and assistance on diverse banking business software applications and hardware systems post-Windows 10 deployment
  • Communicate technical guidance and instruction to users on the use of Windows 10
  • Perform troubleshooting of HVD Infrastructure, work with various support
  • Project Co-Ordinator for HVD Migration and server Migration
  • Work with global teams for various tasks

Field Support Engineer

Micron Semiconductor Asia Pvt Ltd
07.2015 - 03.2019
  • Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, LAN, and remote systems
  • Plan and deploy new suite and tech refresh machines
  • Maintenance, Troubleshooting of Desktop Pc's, Laptops
  • Imaging PCs, Workstation, and Laptop
  • Operating System Installation of Windows 7 and Windows 10
  • Troubleshoot software issues related to Windows Operating Systems, Microsoft Office, Outlook, Office365 and other desktop applications
  • Supporting SAP GUI application basics
  • Perform general maintenance tasks and backing up of data timely for premium users
  • Troubleshooting issues according to Remedy to meet SLA's
  • Configuring and Installing Networks, VPN, RSA, Soft token, Printers etc
  • Upgrade to OS from windows 7 to windows 10 using SCCM tool
  • During and after Migration troubleshoot issues
  • Maintain passwords and data integrity for the desktop environment
  • Procurement of technical products and services
  • Network and Peripheral support to the company infrastructure
  • Perform and support Poly com Video conference system
  • Supports Automation systems, supports PABX configure IP Phone Desk and Deck phones

Sr Desktop Support Engineer

HCL Technologies Singapore Pvt LTD.
01.2015 - 06.2015
  • Company Overview: Anglo American Marketing - Singapore
  • Provided functional and technical support, trouble shooting and diagnosing hardware and software problems, including desktop, laptop, LAN, and remote systems
  • Plan and deploy new suite and tech refresh machines
  • Maintenance, Troubleshooting of Desktop Pc's, Laptops
  • Imaging PCs, Workstation and Laptop
  • Operating System Installation of Windows 7 and windows 8.1
  • Troubleshoot software issues related to Windows Operating Systems, Microsoft Office, Outlook, and other desktop applications
  • Document solutions and update Snow System Incidents and SR Tasks as per established standards
  • Perform general maintenance tasks and backing up of data timely for premium users
  • Interfaces with end users to resolve problems concerning system functions reported through snow system incident Service Request, calls or emails
  • Configuring and Installing Networks, VPN, RSA, Soft token, Printers etc
  • Maintain passwords and data integrity for the desktop environment
  • Recommend hardware and software solutions, including new acquisitions and upgrades
  • Leveraging both internal and external knowledge-based systems for supporting users
  • Updating and escalating to appropriate escalation teams depending on crucial impact to users
  • Accountable and responsible for all works that involves users technical and process matters
  • Procurement of technical products and services
  • Network and Peripheral support to the company infrastructure
  • Perform Media management remove and insert tapes timely manner
  • Perform Poly com Video conference system
  • Perform Data wall, BT conference and Condeco Room booking system
  • Anglo American Marketing - Singapore

Sr. Desktop Support Engineer

NEC Asia pacific ltd.
06.2014 - 01.2015
  • Company Overview: N PARKS - Singapore
  • Provide day-to-day technical support to premium users for network infrastructure and internal desktop systems software and hardware
  • Troubleshoot software issues related to Windows Operating Systems, Microsoft Office, Outlook, and other desktop applications
  • Document solutions and update Remedy tickets per established standards
  • Plan and deploy new suite and tech refresh machines
  • Perform general maintenance tasks and backing up of data timely for premium users
  • Interfaces with end users to resolve problems concerning system functions reported through a ticket, calls or emails
  • Maintain passwords and data integrity for the desktop environment
  • Recommend hardware and software solutions, including new acquisitions and upgrades
  • Leveraging both internal and external knowledge-based systems for supporting users
  • Updating and escalating to appropriate escalation teams depending on crucial impact to users
  • Accountable and responsible for all works that involves users technical and process matters
  • Procurement of technical products and services
  • Network and Peripheral support to the company infrastructure
  • Perform onsite diagnosis and attempt to rectify the faults and return service entitled equipment to serviceable mode
  • Incident and Inventory management
  • N PARKS - Singapore

Desktop Support Engineer

Hewlett Packard.
11.2011 - 05.2014
  • Company Overview: Building Construction Authority - SOE Project - Singapore
  • Provide day-to-day technical support to premium users for network infrastructure and internal desktop systems software and hardware
  • Troubleshoot software issues related to Windows Operating Systems, Microsoft Office, Outlook, and other desktop applications
  • Document solutions and update Remedy tickets per established standards
  • Plan and deploy new suite and tech refresh machines
  • Perform general maintenance tasks and backing up of data timely for premium users
  • Interfaces with end users to resolve problems concerning system functions reported through a ticket, calls or emails
  • Maintain passwords and data integrity for the desktop environment
  • Recommend hardware and software solutions, including new acquisitions and upgrades
  • Leveraging both internal and external knowledge-based systems for supporting users
  • Updating and escalating to appropriate escalation teams depending on crucial impact to users
  • Accountable and responsible for all works that involves users technical and process matters
  • Procurement of technical products and services
  • Network and Peripheral support to the company infrastructure
  • Perform onsite diagnosis and attempt to rectify the faults and return service entitled equipment to serviceable mode
  • Incident and Inventory management
  • Building Construction Authority - SOE Project - Singapore

IT Field Service Engineer

Hewlett Packard
01.2011 - 10.2011
  • Company Overview: Singapore Police Force - SOE Project - Singapore
  • Provide day-to-day technical support to premium users for network infrastructure and internal desktop systems software and hardware
  • Troubleshoot software issues related to Windows Operating Systems, Microsoft Office, Outlook, and other desktop applications
  • Document solutions and update Remedy tickets per established standards
  • Plan and deploy new suite and tech refresh machines
  • Perform general maintenance tasks and backing up of data timely for premium users
  • Interfaces with end users to resolve problems concerning system functions reported through a ticket, calls or emails
  • Maintain passwords and data integrity for the desktop environment
  • Recommend hardware and software solutions, including new acquisitions and upgrades
  • Leveraging both internal and external knowledge-based systems for supporting users
  • Updating and escalating to appropriate escalation teams depending on crucial impact to users
  • Accountable and responsible for all works that involves users technical and process matters
  • Procurement of technical products and services
  • Network and Peripheral support to the company infrastructure
  • Perform onsite diagnosis and attempt to rectify the faults and return service entitled equipment to serviceable mode
  • Incident and Inventory management
  • Singapore Police Force - SOE Project - Singapore

IT Engineer (Team Lead cum Deployment Engineer)

Hewlett Packard.
03.2010 - 12.2010
  • Company Overview: SOE Project - Singapore
  • Involved in SOE project Deployment Team
  • Installation of hardware and software
  • Configuring and Installing Networks, VPN, Remas, Soft token, Printers etc
  • Escalating when necessary to Team leads
  • Escalation teams depending on crucial impact to customers
  • Configuring Lotus and Outlook
  • Data and Archive migration
  • Troubleshooting
  • Guiding User Work in teams
  • SOE Project - Singapore

Sales Executive

Newstead Technologies Ltd.
01.2009 - 02.2010
  • Company Overview: The largest desktop, laptop sales and service Industry in Singapore
  • Sales and support of the machines
  • Supporting brands of Hp, Compaq, Dell, ThinkPad, Asus, Acer and Other Networking products
  • The largest desktop, laptop sales and service Industry in Singapore

Shift Leader

Cheers holding Ltd.
01.2008 - 01.2009
  • Company Overview: Cheers holdings pvt ltd., is under NTUC-Fair Price Singapore
  • The largest Retail Industry in Singapore
  • Customer service
  • Stock orders, receiving updating everyday stocks to company head office
  • Cheers holdings pvt ltd., is under NTUC-Fair Price Singapore
  • The largest Retail Industry in Singapore

Technical Support Engineer

Bajaj Allianz General Insurance Company Ltd.
01.2005 - 01.2007
  • Company Overview: Bajaj group of company's consumer, automobiles and life and general insurance leaders in the market
  • Tech support for Offshore Enterprise Integrated Systems management (EISM) group
  • I am accountable for installing, configuring and troubleshooting Desktops, Laptops and Servers
  • Bajaj group of company's consumer, automobiles and life and general insurance leaders in the market

Business Development Executive

Celestial Cyber Solutions
Hyderabad
01.2003 - 01.2005
  • Company Overview: a billion-dollar company has the only B2B solution that incorporates a complete supply chain model, marketplace-to-marketplace support and rich content management capability
  • Business development Executive, Sales of computers, networking products and peripherals for corporate customers
  • Maintain sales records helping in admin duties
  • Assistance in purchasing new technology or recommended up gradations of systems, networking products for corporate communications
  • A billion-dollar company has the only B2B solution that incorporates a complete supply chain model, marketplace-to-marketplace support and rich content management capability

Education

PGDCA - Computer Applications

CCIT
Hyderabad, A.P, India
01.1995

Bachelor of Arts - Arts

DrABAOU
03-1994

Skills

  • Assembling
  • Installation
  • Troubleshooting
  • Microsoft Office Suite
  • Azure
  • Intune
  • Verities backup
  • Yosemite Technologies Tape Ware
  • Symantec Antivirus
  • Watch guard Firebox System Manager 80
  • C
  • PL/SQL
  • Perl
  • XML
  • NET
  • HTML
  • DHTML
  • Windows
  • Exchange Server
  • XP
  • DOS
  • UNIX
  • Linux
  • Ubuntu
  • Oracle 80
  • Developer 2000
  • Microsoft Internet Information Server
  • Relational Database Management Systems (RDBMS)
  • Central Quarantine Server 80
  • ACT Database
  • Ethernet 8023
  • TCP/IP
  • DHCP
  • DNS
  • WINS
  • ARP
  • FTP
  • Telnet
  • DSL/Cable
  • Hubs
  • Routers (Cisco IOS)
  • Cabling
  • SMTP
  • POP3
  • NAT
  • VPN
  • VLAN
  • RIP
  • Ethernet 80211
  • LAN/WAN
  • VPN configuration
  • Incident management
  • IT asset management
  • Hardware diagnostics
  • Operating systems
  • Data backup and recovery
  • Wireless networking
  • Remote desktop support
  • Service level agreements
  • Virtualization technologies
  • Configuration management
  • Software installation
  • Windows server
  • System administration
  • Firewall management
  • IT compliance
  • Network troubleshooting
  • Active directory
  • Mobile device management
  • Desktop deployment
  • Help desk support
  • Patch management
  • Application support
  • Email administration
  • Storage area networks

Certification

  • Azure Admin
  • MCSE (Micro Soft Certified Engineer) Certification.
  • PGDCA (Post Graduate Diploma in Computer Applications)
  • CCIT (Centre for Computer Information and Training), Hyderabad 1995

Innovative

Consistently analyze and improve technical capabilities related to the field of Information Technology thereby increasing the efficiency and competitiveness with the fast-growing Technologies.

Professional Development

Variety of professional development programs supervisory training, time management, and interpersonal skill development and customer service training.

Summary Of Experience

  • More than 10 Years of cross-platform experience in systems administration, including analyzing, designing, installing, maintaining, and repairing hardware, software, peripherals, and networks.
  • Experience in SOE projects with various positions as Deployment engineer, Team Lead (Deployment), New Suit Deployment Engineer, and Sr. Desktop Support Engineer currently working as an IT Support Engineer.
  • Superior troubleshooting and technical support abilities with migrations, network connectivity, security, and database applications.
  • Develop exceptional relationships with co-workers, management, and end-users.
  • Excellent communication and problem-solving skills. Fluent in English.

References

References available upon request.

Timeline

IT Support Engineer

Eire systems Singapore put Ltd
03.2022 - Current

windows 10 Deployment Engineer

Bank of America Merrill Lynch Singapore
04.2019 - 02.2022

Field Support Engineer

Micron Semiconductor Asia Pvt Ltd
07.2015 - 03.2019

Sr Desktop Support Engineer

HCL Technologies Singapore Pvt LTD.
01.2015 - 06.2015

Sr. Desktop Support Engineer

NEC Asia pacific ltd.
06.2014 - 01.2015

Desktop Support Engineer

Hewlett Packard.
11.2011 - 05.2014

IT Field Service Engineer

Hewlett Packard
01.2011 - 10.2011

IT Engineer (Team Lead cum Deployment Engineer)

Hewlett Packard.
03.2010 - 12.2010

Sales Executive

Newstead Technologies Ltd.
01.2009 - 02.2010

Shift Leader

Cheers holding Ltd.
01.2008 - 01.2009

Technical Support Engineer

Bajaj Allianz General Insurance Company Ltd.
01.2005 - 01.2007

Business Development Executive

Celestial Cyber Solutions
01.2003 - 01.2005

PGDCA - Computer Applications

CCIT

Bachelor of Arts - Arts

DrABAOU

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Srinivasa Murthy Palakurthi