Praveen Kumar Kurmala
Hyderabad
Summary
Collaborative team player with a commitment to delivering exceptional support and driving continous improvement initiatives, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Production Support Engineer At TCS
Full time
Hyderabad
05.2022 - Current
- Skilled professional with around 2 years of experience with track record of working as a L2 Production Support Engineer for TRADING APPLICATION. As L2, we manage incident management and release management in OEMS.
- Performed root cause analysis to identify underlying causes of incidents.
- Performed production adjustments via standard change procedure for quality and productivity.
- Providing 2nd level support and implementing incident & change management processes. Working with developers for any persistent issue or new release via weekly problem call.
- Raising TRT call (A Recovery Call) in case any urgent or outage issues which has business impact. Act as incident manager roles on TRT issues.
- Contributing to DR (Disaster recovery) plan annually. Monitoring various tools like watchdog, ITRS console, Datadog, Kuberview etc..
- Proficient in monitoring critical alerts and implementing proactive measures to prevent potential disruptions.
Education
B-TECH - Electronics And Communications Engineering
Bapatla Engineering College
Bapatla05-2022
INTERMEDIATE - MPC
Sri Chaitanya College
Vijayawada03-2018
Skills
- Linux
- SQL
- Capital Market
- Fix Protocol
- Disaster Recovery
- Incident Management
- Root Cause Analysis
Certification
Microsoft Certified: Azure Fundamentals
Issued on Jan 2024
Credential ID 996162140
Timeline
Production Support Engineer At TCS
Full time
05.2022 - Current
B-TECH - Electronics And Communications Engineering
Bapatla Engineering College
INTERMEDIATE - MPC
Sri Chaitanya College
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