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A detail-oriented Quality coach with 4+ years of experience in analyzing and improving quality control processes. Highly skilled in conducting audits, implementing quality management systems. Adept at identifying process gaps and recommending solutions to improve quality and productivity. Overall all 15 years of customer service experience with expertise in handling UK, Australian and US clients.

Results-driven Audit Specialist with proven expertise in conducting comprehensive audits and implementing effective improvement strategies. Demonstrated ability to meticulously evaluate calls, ensuring compliance with established standards while initiating corrective actions. Exceptional analytical and communication skills have consistently delivered optimum results across diverse projects. Aiming to leverage this expertise to enhance operational efficiency in a dynamic organization.

With over 9 years of experience in U.S. mortgage servicing, I am a highly results-oriented professional specializing in the bankruptcy process. My expertise lies in effectively monitoring debtor payee accounts within bankruptcy cases, ensuring accurate documentation and timely debt collection. Throughout my career, I have developed a deep understanding of bankruptcy laws and regulations, allowing me to navigate complex situations with ease. With a proven track record of success, I am committed to leveraging my skills and knowledge to drive optimal outcomes for both clients and the organization.

Praveenkumar Paramasivam

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Senior Quality Analyst

B.E.EEE - Electrical Engineer

D.EEE - Electrical Engineer

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Senior Quality Analyst

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B.E.EEE - Electrical Engineer

D.EEE - Electrical Engineer

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