Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Hobbies and Interests
Timeline
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Manav Sharma

New Delhi

Summary

Results-driven Audit Specialist with proven expertise in conducting comprehensive audits and implementing effective improvement strategies. Demonstrated ability to meticulously evaluate calls, ensuring compliance with established standards while initiating corrective actions. Exceptional analytical and communication skills have consistently delivered optimum results across diverse projects. Aiming to leverage this expertise to enhance operational efficiency in a dynamic organization.

Overview

9
9
years of professional experience

Work History

Senior Quality Analyst

Great Learning
Gurgaon
12.2021 - Current
  • Collaborated with cross-functional teams to ensure that product specifications are met or exceeded.
  • Ensured compliance with company standards, regulations and procedures related to quality control.
  • Analyzed customer complaints regarding product issues and provided solutions as needed.
  • Collaborated with cross-functional teams to develop and implement process improvements.
  • Implemented corrective actions when necessary to improve overall call quality.
  • Maintained quality assurance procedure documentation.
  • Collaborated closely with other team members to develop effective audit plans.
  • Drafted reports summarizing audit results while highlighting any irregularities or inconsistencies found during the process.
  • Ensured timely completion of all assigned tasks within set deadlines.
  • Performed audits on the sales calls, escalations, potential enrollments, etc.

Lead Account Analyst

AMERICAN EXPRESS
07.2016 - 02.2020
  • First point of contact for the customer to check status of the application
  • One to One client ship on Small Business Cards
  • Verifying KYC documents for Personal and Business Cards
  • Completing Pre / Post Credit Bureau checks for approving the Cards

Technical Service Agent

Convergys
01.2016 - 07.2016
  • Resolving customers issues regarding network problems
  • Cross skilled to handle Dispute / Fraud calls

Education

CLASS XII -

NIOS(CBSE)
01.2010

CLASS X -

DELHI PUBLIC SCHOOL R.K.PURAM
01.2008

Skills

  • Punctual
  • Sincere
  • Hardworking
  • Honest
  • Keen Learner
  • Documentation skills
  • Team leadership
  • Strong communication skills

Personal Information

  • Date of Birth: 05/04/92
  • Nationality: Indian
  • Marital Status: Married

Languages

  • Hindi
  • English

Hobbies and Interests

  • Playing Sports
  • Listening Music

Timeline

Senior Quality Analyst

Great Learning
12.2021 - Current

Lead Account Analyst

AMERICAN EXPRESS
07.2016 - 02.2020

Technical Service Agent

Convergys
01.2016 - 07.2016

CLASS XII -

NIOS(CBSE)

CLASS X -

DELHI PUBLIC SCHOOL R.K.PURAM

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Manav Sharma