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Dynamic professional with extensive experience at Ienergizer Pvt Ltd, excelling in employee training and coaching. Proven track record in process improvement and product expertise, enhancing team productivity and customer satisfaction. Skilled in needs assessment and customer feedback evaluation, driving impactful training initiatives and fostering a culture of continuous improvement.


  Operations supervisor, successful at taking on routine and complex business challenges with resourceful and creative approach.
  Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity.
  Total 5.5 years of experience in the industry with wide range of knowledge and exposure in dynamic environment.



Dynamic Senior WFM Business Analyst with extensive experience at IEnergizer Pvt., excelling in capacity planning and SLA management. Proven ability to optimize operational efficiency and resolve complex issues. Skilled in Avaya and real-time analytics, while fostering strong client relationships and enhancing team performance through effective communication and training. Detail-oriented business analyst with several years of experience conducting analysis and research to come up with solutions to common business problems. Polished in formulating business improvement strategies and overseeing new technology and system implementation. Commercially-aware professional with in-depth knowledge of computing systems and project management techniques. Creative Business Analyst with broad-based background in highly competitive and dynamic organizations. Recognized as decisive leader and excellent team player. Committed to forming strong, productive teams.

Qualified SEN educator with 6 years of experience in inclusive education, IEP/BIP development, and differentiated instruction. Skilled in supporting diverse learners in mainstream classrooms, integrating assistive technology, and monitoring student progress. Strong communicator and collaborator with teachers, parents, and specialists, driven by empathy, patience, and a passion for empowering students with special educational needs.

 As an accomplished and results-driven Presales professional, bring with over 15+ years of invaluable experience in orchestrating comprehensive presales operations. Proficiency lies in delivering exceptional sales support services, crafting compelling sales materials, and leading high-performing teams to consistently deliver successful RFX proposals. Have consistently demonstrated expertise in formulating strategic solutions that drive revenue growth and consistently exceed client expectations. Excel in the art of persuasive communication and negotiation, underpinned by exceptional critical thinking and an unwavering commitment to precision. Track record proves ability to thrive in dynamic business environments, and am known for superior time management skills.    Salesforce CRM | BI | Digital Engineering | AI/ML | Cloud | Custom Application | Professional Services | Consulting | IT Infrastructure | Exposer to multiple Industry 

Supportive Team Lead with 13 years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency.

 Dynamic, results-oriented professional with leadership experience at Sankalp Organization, skilled in tutoring and cultivating teamwork. 

Knowledgeable and dedicated Senior Quality Analyst with a demonstrated history of working in the retail industry for the past 5 years (overall 6.5 years). Skilled at performing evaluations with key attention to detail and providing feedback. Offers a highly professional attitude, great analytical and problem solving expertise, well developed reporting capabilities and a skilled understanding of MS Office applications. Effective communicator with strong training abilities and an excellent team player.

Experienced and reliable Quality Assurance professional with over 9.2 years of experience working in companies to ensure the highest quality outcomes possible. Adept in providing suggestions and solutions to improve and enhance productivity. Bringing forth a seasoned history of helping companies to achieve success and improve efficiency. Experienced in leading teams to evaluate system functioning and remain forward-thinking in design and progress.

7+ Year of Experience in client configuration, support, testing for leading european hospitality solution in vacation rental market. Involved in configuration business rules in implementation phase. Dealing with complex client ticket, suggesting workaround, complex pricing insertion for huge number of properties. Involved in Go Live implementation and support. Experience in Design, development and executing Test Cases. Good knowledge in Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC). Experience in Designing and executing the automation scripts using Selenium. Strong sense of responsibility, commitment and rigorous attention to detail

SHASHI SHEKHAR

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