Pravin Kumar Ojha
STORE MANAGER
Buxar,BR
Summary
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
18
18
years of professional experience
2
2
Languages
3
3
years of post-secondary education
Work History
Store Manager
Reliance Retail Ltd.
12.2023 - Current
- Responsible for the achievement of set sells target for the store.
- Responsible for the profitability of store
- Responsible for preparing CCA standard tracker on week wise.
- Responsible for preparing space to sales Analysis reports.
- Responsible for petty cash regularization & reconciliation.
- Tracking mission happiness feedback & MH huddle on regular basis.
- Ensure that all the staffs follow duty roaster.
- Ensure that all CCA on the floor is well groomed, Punctual and discipline.
- Ensure CRM enrolments for the team should be tracked.
- Proactively resolving all customers’ queries and Complaints.
- Ensure proper planning & executions of staff roaster.
- Ensuring all staffs are trained as per requirements.
- Ensuring staffs undergo on job training on modules provided by training team.
- Ensure growth of team members to the next level through coaching & mentoring.
- Ensure engagement levels of team have increase through regular reviews & feedback.
- Monitoring the CCA selling & customer approach process.
- To look after overall visual of store in terms of cleanness, lighting & Housekeeping and maintenance of floor.
- To display merchandise in an appealing way to attract customers.
- To provide leadership & motivation to the team towards rising performance standards.
Store Manager
Megashop Retail Ltd
04.2015 - 11.2023
Store Manager
City Kart Retail Ltd
03.2012 - 04.2015
Team Leader
Baazar Kolkata Retail Ltd
01.2008 - 06.2010
Skills
Windows XP
Ms-Excel
Ms-Word
Power Point
Internet proficiency
Excellent communication and presentation skills
Customer service management
Retail inventory management
Store operations
Shift scheduling
Operations management
Staff management
Problem-solving
Loss prevention
Cash management
Store displays
POS systems
Team leadership
Store opening and closing
Team motivation
Customer service
Risk management
Sales analysis
Work Planning and Prioritization
Trainings Attended
- Effective Retail Selling Skills & Stock planning
- Product training for various sections in Showroom itself.
- Mega shop SM meet
Education
Bachelor Of Art -
Himalaya Garhwal University
Utrakhand 03.2018 - 04.2021
Declaration
I hereby declare the above furnished information is true to the best of my knowledge and belief and I am personally responsible for the authenticity of the same. Date: 2023-03-18 Place: Varanasi
Timeline
Store Manager
Reliance Retail Ltd.
12.2023 - Current
Bachelor Of Art -
Himalaya Garhwal University
03.2018 - 04.2021
Store Manager
Megashop Retail Ltd
04.2015 - 11.2023
Store Manager
City Kart Retail Ltd
03.2012 - 04.2015
Team Leader
Baazar Kolkata Retail Ltd
01.2008 - 06.2010