Soumitra Patra
Barrackpore
Summary
Dynamic retail professional with extensive experience at Reliance Retail Limited, excelling in inventory management and customer service. Proven track record in training teams and enhancing operational excellence, achieving significant sales growth. Skilled in financial analysis and relationship building, dedicated to fostering a positive shopping experience and driving store success. Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Store Manager
Lenskart
Bangalore
02.2025 - Current
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Asst. Store Manager (Hypermarket)
Reliance Retail Limited
Kolkata
12.2022 - 02.2025
- Mitigated business risks by working closely with staff members and assessing performance.
- Monitored inventory levels and placed orders to restock shelves.
- Trained and mentored associates to teach daily tasks and procedures.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Organized promotional events to increase product awareness.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Implemented successful business strategies to increase revenue and target new markets.
- Prepared staff work schedules and assigned team members to specific duties.
- Maintained accurate records of employee performance reviews.
Assistance Store Manager
Reliance Retail Limited
Kolkata
01.2017 - 02.2025
- Handling complete retail store operations and store sales and customer Services
- Handled a store of 20000sft
- Responsible for overseeing the Entire Store Operations
- Maintaining Daily Mirror
- Responsible for store staff Recruiting, training, Coaching, orienting and motivating employees
- Managed merchandise levels and store appearance Visual Display Arrangement
- Created and maintained team relationships
- Directed all activities required to achieve store sales, targets, goals
- Proper process of inward & outward of stock
- Following up with the transportation department and company
- Responsibility for Security and Cleanliness of the store
- Ensure efficient handling of customers and maintaining high service standards
- Responsible for Accounting, cash handling & Daily Bank Deposits
- Responsible for Profit & Loss of the Store
- Preparation of Documents like Stock Registers, Petty Cash
- Registers, Cashbook, Debit Vouchers, Delivery Orders, GRNs
- Maintaining dash board and achieving result in Operation excellence
- Shrink and inventory control management
- DC and CPC follow-ups and maintaining stock as per DOH
- Responsible for online orders and delivery with maintaining FFO and SLA
- Vendor management to check availability through DSD and maintaining RTV process
- Maintaining Frozen Articles like Keventer / McCain / Prasuma / ITC / SPT
- Achieving agreed market and segment share targets
- Achieving monthly, quarterly, yearly sales
- Monitoring actual sales against expectations
- Implementing market and outlet coverage route and plan
- Ensuring availability and visibility as per norms of all SKU
- Monitoring & ensuring the stock at Distributor level for all SKU
- Quality execution of merchandising activity by doing sampling and collecting customer feedback
- Vendor management to check availability through DSD and maintaining RTV process
Store Manager (Small Format Stores)
Reliance Retail Limited
Kolkata
06.2021 - 11.2022
Asst. Store Manager (Small Format Stores)
Reliance Retail Limited
Kolkata
01.2017 - 05.2021
Sales Executive (GT)
Finolex Industries
04.2013 - 11.2014
Sales Executive (GT)
ITC
11.2012 - 03.2013
Education
Bachelors in Computer Application -
12.2015
West Bengal Council of Higher Secondary Education -
06.2012
West Bengal Board of Secondary Education -
03.2010
Skills
- MS OFFICE
- Financial analysis
- Inventory management
- Customer service
- Sales forecasting
- Employee training
- Cash handling
- Visual merchandising
- Team building
- Shrink control
- Operational excellence
- Performance assessment
- Promotional planning
- Issue resolution
- Relationship building and management
- Goals and performance
- Outstanding communication skills
- Financial operations management
- Store operations
- Advance Excel
- Power point
- Word
- DOS
- Windows XP
- Windows 81
- Windows 10
- SAP
- Retail Operation SAP
Certification
- Diploma in Computer Application
- SAP, Retail Operation SAP
Identification Mark
Mole in Right Shoulder
Languages
- Bengali
- Hindi
- English
- Oriya
Hobbies and Interests
- Cooking
- Listening Music
- Travelling
Personal Dossier
- Flexibility in adapting to a new environment & learning things fast.
- Organizational skills and customer service orientation.
- Tolerant and flexible to different situation.
- Determination.
Personal Information
- Place of Birth: Contai, Purba Medinipur
- Father's Name: Sasanka Patra
- Date of Birth: 03/21/95
- Gender: Male
- Marital Status: Married
Timeline
Store Manager
Lenskart
02.2025 - Current
Asst. Store Manager (Hypermarket)
Reliance Retail Limited
12.2022 - 02.2025
Store Manager (Small Format Stores)
Reliance Retail Limited
06.2021 - 11.2022
Assistance Store Manager
Reliance Retail Limited
01.2017 - 02.2025
Asst. Store Manager (Small Format Stores)
Reliance Retail Limited
01.2017 - 05.2021
Sales Executive (GT)
Finolex Industries
04.2013 - 11.2014
Sales Executive (GT)
ITC
11.2012 - 03.2013
Bachelors in Computer Application -
West Bengal Council of Higher Secondary Education -
West Bengal Board of Secondary Education -
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