Retail Branch Manager Mahindra & Mahindra Financial Services Ltd.
11.2016 - Current
I am handling Car, PL, FES-New & Old, 3-Wheeler & POCL Segments for credit & all accounts related activates for the Branch Credit Analysis of Customer, Financial Underwriting, File Approval & ensure audit Compliance Review of necessary documents as per policy Process the Credit Applications as per the approved policy Involves assessing the repayment capacity of the customer includes verifying and assessing an applicant's current financial Issuance of Disbursement Orders after making proper credit appraisals Process online Tele-verification with customer, Guarantor & Co-applicant before disbursement Customer visits, Dealer visit, Non Starter & NPA visit for analysis Post disbursement Documents Follow up, Correction & Updation Trade advance statement updation & reconciliation Vendors, Dealers, Brokers Code Creation Develop & implement branch operations strategies to ensure efficient and effective operations Monitor and analyze branch performance metrics to identify areas of improvement Oversee branch operation, including customer service, sales, and financial transactions Develop maintain relationships with customers and other stakeholders Identify and implement process improvements to increase efficiency and reduce costs Develop & implement branch marketing strategies to increase customer base Monitor and analyze customer feedback to identify areas of improvement Develop and implement customer service initiatives to improve customer satisfaction Cash Management, Deposition & Posting PDC Management, Deposition & Posting Bank reconciliation Monitor and control expenditure & overheads of the branch Fixed assets verification & reconciliation Handling Branch Audit & Action taken report implementation Providing service to customer regarding their queries raise to customer portal online or offline Contact closure, NOC Issuance & Updation Maintaining disposal & repossession activities as per legal guideline FD and SIP Cross Selling, Target Achievement Handling the Manpower Show Description