Pravin Patil
Nallasopara
Summary
Seeking a challenging position in a pleasant working environment to practice and expand my skill set and knowledge base. Eager to contribute creativity and hard work towards the success of your company in the fast-developing field.
Overview
17
17
years of professional experience
Work History
IT Support Engineer
OM SAI Corporation
03.2022 - Current
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Offered assistance in implementing and developing training programs.
- Patched software and installed new versions to eliminate security problems and protect data.
- Assisted in development of system security protocols.
- Monitored system performance to identify potential issues.
- Configured and tested new software and hardware.
- Helped streamline repair processes and update procedures for support action consistency.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Researched and identified solutions to technical problems.
Senior IT Admin
Galaxy Office Automation Pvt. Ltd.
04.2020 - 08.2022
- Configure internal systems
- Diagnose and troubleshoot technical issues
- Supervise the Operations team
- Train new system users and set up their accounts
- Users creation on AD and assign permissions
- Monitor the performance of servers, software and hardware
- Plans ahead for necessary hardware or software upgrades to support system growth
- Manages user accounts and assets
- Provides support with escalated help desk requests
- Mentors team members and educates users
- Provide after-hours support for Infrastructure related emergencies as well occasional weekend maintenance
- Maintain inventory and asset configuration documentation
- Assist with hardware, telecom and software vendor evaluation, recommendation and negotiations
- Interact with customers and staff at the technical level, as required
Jr. IT admin
Galaxy Office Automation Pvt. Ltd.
02.2017 - 03.2020
- Installing operating systems on computers, testing them for errors, and backing them up regularly
- Maintaining computer equipment by replacing or upgrading components as needed
- Installing patches to fix security vulnerabilities in computer systems
- Configuring new systems for installation based on specifications from clients or other IT professionals
- Installing and maintaining computer networks, including printers and other peripherals
- Troubleshooting problems with existing systems and implementing solutions to fix them
- Providing end-user support, resolving technical issues and providing technical assistance for all operating systems and applications
- Providing in-person and remote support through use of the telephone or remote access
- Providing new employees with required hardware and appropriate access to the company’s computer systems
- Directing third-party vendors who may be involved in diagnosing and correcting system related issues and assisting with solutions
- Supporting management with IT requests and potential new implementations
Technical Specialist
Galaxy Office Automation Pvt. Ltd.
11.2008 - 01.2017
- Evaluating technical programs
- Providing customer support for hardware, programs and applications
- Training customers and staff in best practices, applications, and programs
- Troubleshooting technical programs
- Walk customers through the process of installing the software on their machines and starting up the program for the first time
- Help customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem
- Make hardware recommendations for customers whose machines cannot support the software
- Coordinate the needs of in-house IT experts and remote employees, vendors and contractors
- Assist with the installation of new hardware and software and help train employees on its use
Field Engineer
Denitek Computers
09.2007 - 10.2008
- Servicing, Maintenance & Assembling of Computers, Installation & support for printers, Laptops, Desktops
- Troubleshoot Hardware queries
- Data modem installation
- Configuration of Broadband connection
- Keeping track of Hardware and Software inventories
- Maintaining record of client annual maintenance
- Installations of various operating systems (Win 95/98/ME/NT/XP/2K/2K3)
- Installation of all required software’s
Education
BCOM -
Mumbai University
01.2000
10+2 - Commerce
Maharashtra State Board
01.1997
S.S.C. - undefined
Maharashtra State Board
01.1995
Skills
- Network troubleshooting
- Active directory
- Patch management
- Application support
- Hardware diagnostics
- Windows server
- Help desk support
- Software installation
- Wireless networking
- Network architecture
- Operating systems
- Server management
- Mobile device management
- Configuration management
- System administration
- Network security
- Service level agreements
Hobbies and Interests
- Tech stuff surfing
- Listening Music
- Playing Cricket
Personal Information
Date of Birth: 02/06/80
Timeline
IT Support Engineer
OM SAI Corporation
03.2022 - Current
Senior IT Admin
Galaxy Office Automation Pvt. Ltd.
04.2020 - 08.2022
Jr. IT admin
Galaxy Office Automation Pvt. Ltd.
02.2017 - 03.2020
Technical Specialist
Galaxy Office Automation Pvt. Ltd.
11.2008 - 01.2017
Field Engineer
Denitek Computers
09.2007 - 10.2008
10+2 - Commerce
Maharashtra State Board
S.S.C. - undefined
Maharashtra State Board
BCOM -
Mumbai University
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